They smoked in it

[hmrlvr]

Got my car back from service yesterday, I thought it smelled like smoke but didn't say anything. I was just happy to have it back. The smoke smell is bad. Today I found cigarette ashes on the floor. Should I be pissed? I'm sure I'll get less sympathy from those of you who smoke but I don't, my wife doesn't, and my kids surely don't. Other than that, it was the best service I could ask for, so I don't really want to make a big deal about it. But did I mention it smells bad?:mad:

[evldave]

Got my car back from service yesterday, I thought it smelled like smoke but didn't say anything. I was just happy to have it back. The smoke smell is bad. Today I found cigarette ashes on the floor. Should I be pissed? I'm sure I'll get less sympathy from those of you who smoke but I don't, my wife doesn't, and my kids surely don't. Other than that, it was the best service I could ask for, so I don't really want to make a big deal about it. But did I mention it smells bad?:mad:

Take it back. Have them run an oxidizer for a day. I borrowed my dad's truck to go camping once, he's a major smoker. Used the oxidizer (or oxygenator, or ionizer, or whatever it's called) - truck didn't smell at all. Asking them to fix the problem they cause is totally reasonable.

[Steve - SanJose]

I can't believe your dealer did that to your H3. Terrible way to treat a customer's car.

S.

[Vettster]

I would be pissed!
You don't smoke, why should you have to put up with someone elses filthy habit. Your vehicle is your property, no one elses.
Take it back and bitch. They should at least detail it for you.
Ask them how much a "smoker" verses a "non smoker" vehicle is worth at trade in time. Don't let them try to tell you that there is no difference.
And no, it wasn't the best service you ever received. You have to take it back, don't you?

[Sewie]

TOTALLY UNACCEPTABLE!!!! :mad: :mad: :mad: I would take it back in and raise hell.

[Beastmaster]

Got my car back from service yesterday, I thought it smelled like smoke but didn't say anything. I was just happy to have it back. The smoke smell is bad. Today I found cigarette ashes on the floor. Should I be pissed? I'm sure I'll get less sympathy from those of you who smoke but I don't, my wife doesn't, and my kids surely don't. Other than that, it was the best service I could ask for, so I don't really want to make a big deal about it. But did I mention it smells bad?:mad:

Happened to the wife's H3. Found ashes on the floor AND a lighter in the passenger seat. I didn't drive off - I got the service manager, told the service manager that I have asthma, pointed at the evidence, and demanded they steam out the interior AND use Medo's Odor Gun on the interior, as well as BG FrigiFresh on the vents until they came out clean and clear. They paid for the rental car, materials and the labor. Materials included new mats too.

Frankly, that's unacceptable. Make them fix it. You'll never get it out otherwise.

[Bully13]

TOTALLY UNACCEPTABLE!!!! :mad: :mad: :mad: I would take it back in and raise hell.

X2!!! The Dealer needs to know that someone is doing this. I doubt that they won't care.

[Hmmm2]

Definitely bring it to the attention of the Service Mgr! If you have cloth seats you're going to have live with it unless you bring it to their attention and have them find a way to get it out. DON'T settle for a spray-on air freshener or something they spray on the carpet. You'll have that stench for the life of the H3. :mad: Let us know how it's handled.

[Ipedog]

Completely, totally, UN-****ING ACCEPTABLE! :mad::mad::mad:

This is so unacceptable I'm practically speechless. Yes, you must bring it back to the dealer. SERIOUS compensation is in order here!

[usetosellhummer]

Don't be a puss about it, do it in person not on the phone. I had a tech taking service cars to get lunch, he left a soda in one guys truck and oh my god.

[HIHUMMER]

Agreed w/ all the above. :mad: Totally not cool.

[HummerNewbie]

I agree with all the above, TAKE IT BACK AND BITCH!!! I smoke but I do not smoke in my vehicles and would be pissed if I took it in for service and they did. Totally unacceptable! :mad:

[entheos]

I have talked with a used car dealer about this. He said that those smoke odor removers work, until the sun hits your car (which may take longer as the H3 has small windows) and the smoke smell will return. He said that a smoker's car will always smell like smoke to some degree. I can attest to having an old blazer that someone smoked in that it took a couple of years before the smell was completely gone! Maybe you'll be lucky that since it was only there at the dealer for a day or so?? that it won't be as bad.

I'd ask for a new vehicle and recommend that whoever did it gets fired. That is nothing but a black eye for the dealer as well as GM.

[hmrlvr]

Damn-it now I'm fired up. I've sent them an email and I'm going there today to have a talk with them. Thanks for lighting the fire under my butt. Guess I was just being a nice guy AGAIN. I need to stop doing that:D .

[deserth3]

I'm a smoker. But smoking in someone car without permission is uncool and for a buisiness to do it is unprofessional.
Hope they clean it right for you.

[Mike E]

That is SOO NOT COOL!!! You need to bring it back and raise hell. To me, that is very disrepectful to treat someones car like that. Most likely the service manager may not even know this happened and it could be happening by the same tech in other cars which could damage a very good shops reputation. You need to go back ASAP!

[DDWH]

Completely, totally, UN-****ING ACCEPTABLE! :mad::mad::mad:

This is so unacceptable I'm practically speechless. Yes, you must bring it back to the dealer. SERIOUS compensation is in order here!


X! That's total BS!:mad::mad:

[DWPC]

Man, that's unbelievable. :eek: Once someone has smoked in a vehicle it can never be the same. Its like rape, only worse. Everyone who gets into your truck will know. It'll start getting those looks. Friends will avoid riding with you.

Even if they de-odorize it, you'll always think you smell smoke, so they definitely should replace your truck. The offending employee and those who covered up should be fired, and if they have children, reported to Protective Services as abusers. Maybe sent to GITMO. You should get a lawyer too...I smell big emotional distress money. We can only imagine how truly violated you must feel. But just remember, we're all behind you and we'll help you get through this.

From a penitent and reformed ex-smoker

[Beastmaster]

Damn-it now I'm fired up. I've sent them an email and I'm going there today to have a talk with them. Thanks for lighting the fire under my butt. Guess I was just being a nice guy AGAIN. I need to stop doing that:D .

You can be nice but insistent and persistent.

I looked at my ticket. It included seat cover removal/cleaning, carpet cleaning, new mats (since the ashes were on one of the mats), 2 cans of BG FrigiFresh, one unit of BG FrigiClean, 4 hours labor to clean the evaporator core, and 3 hours labor on the seats and interior detailing. It didn't show an actual cost on the ticket.....which likely meant the dealer ate the labor and materials.

I looked up the BG FrigiClean (which I didn't request, which was nice). It removes nicotine oils from the evaporator core as well as disinfects/fungicide to clean the evap core. Supposedly you spray this foam stuff into the A/C system and then flush it out to get rid of the nasty grungies.

[Hmmm2]

Man, that's unbelievable. :eek: Once someone has smoked in a vehicle it can never be the same. Its like rape, only worse. Everyone who gets into your truck will know. It'll start getting those looks. Friends will avoid riding with you.

Even if they de-odorize it, you'll always think you smell smoke, so they definitely should replace your truck. The offending employee and those who covered up should be fired, and if they have children, reported to Protective Services as abusers. Maybe sent to GITMO. You should get a lawyer too...I smell big emotional distress money. We can only imagine how truly violated you must feel. But just remember, we're all behind you and we'll help you get through this.

From a penitent and reformed ex-smoker

ROFLMAO!! We just got out of a rental we had for 7 days that reeked of air freshner! Everything smells. I can still smell it on my shoes!

[Desert Dan]

That Sucks

I prefer the new car smell and leather seats to tobacco anyday!

I would ask for a total inside cleaning, shampoo the rugs and ionizing and a loaner car for the day. Say you has asthma or something

[KenP]

Got my car back from service yesterday, I thought it smelled like smoke but didn't say anything. I was just happy to have it back. The smoke smell is bad. Today I found cigarette ashes on the floor. Should I be pissed? I'm sure I'll get less sympathy from those of you who smoke but I don't, my wife doesn't, and my kids surely don't. Other than that, it was the best service I could ask for, so I don't really want to make a big deal about it. But did I mention it smells bad?:mad:I smoke, but I'd still be pissed. Take that truck back and have them fix you up.:mad:

[dеiтайожни]

Wow, I can't believe nobody suggested this yet... be pissed and take it back to them for cleaning. ;)

[KenP]

Wow, I can't believe nobody suggested this yet... be pissed and take it back to them for cleaning. ;)Don't they wash and vacuum 3's like they do 1's and 2's when you take it in for service?:)

[HummerNewbie]

Don't they wash and vacuum 3's like they do 1's and 2's when you take it in for service?:)

Yes, but unlike the H2s, they also wax it and top off the gas tank on the H3s :D

[Viet Nam Vette]

Yes, but unlike the H2s, they also wax it and top off the gas tank on the H3s :D

ROTFLOL....:D

[Hmmm2]

:D ROFLOL ..... priceless! :D

[hmrlvr]

2 emails to customer service and NO SERVICE. I went in and they apologized and told me to bring it back tomorrow and they will do the whole interior clean and deodorize thing. No cover up the smell thing , remove the smell I said. We'll see how they do.:rolleyes:

[Hmmm2]

I HOPE you didn't already do the dealer phone survey that usually takes place within 48 hours of picking up your H3 after servicing. You were so happy to have your H3 back after they fixed the transmission prob .. but you weren't thinking about the smoke stench at the time inside.:eek:

[timgco]

Get the sales manager and the service manager by the balz! Let them know how PO'd you are that someone from the dealership you once trusted to work on your vehicle has let you down. You have asthma! The odor of ignorance and disrespect of this misshap. sent your lungs into an aggrevated hell!!!!!

I cannot believe that you grabbed your inhaler while driving and almost ran over some old lady in a wheelchair. :mad: :D

I would let them know how your trust and expectations of their dealer service has gone to $hit at least.

Do make them clean out your whole AC system!!!!!! Steam clean the entire vehicle... esp. the headliner and under the seats. if you have leather... forget it.. every time that truck heats up inside, your going to smell smoke!

Good luck! I'm pi$$ed off just thinking about it!

[hmrlvr]

Haven't seen the survey yet:D . But I will:mad:

[hmrlvr]

I just dropped it off, I talked with the detailer and was shown the can of crap their gonna put in the A/C. We'll see, I hope it's cleaned out. If not, he said he'll replace the interior. I'm just worried about 6 months from now. Will it return? Who knows. I think I got an ulser trying to deal with them. To think, I bought the car there mainly because of their service dept.

[Viet Nam Vette]

he said he'll replace the interior.

Damm...!!! That is service... !!!

[Hmmm2]

I think I got an ulser trying to deal with them. Well, I know I must be developing an ulser. I'm still dealing with GM/Hummer over my rear axle/rotor grind...over 2 months now. Good luck to you. When you FIRST pick up your H3, drive it WITHOUT the a/c on, keep the windows UP, and see if you can smell any of the cigarette. As the interior heats up, you should be able to smell something if any of the odor is still in there. Then, put on the A/C with the windows UP .. see if you smell anything. Keeping my fingers crossed for you and staying positive. Once cigarette smoke gets in a vehicle, though ... it's gonna be tough to get it all out. If they replace your interior, make sure they replace the carpeting, seat covers (cloth or leather??), and the headliner. Probabbly the carpeting in the rear, too. Let us know what happens.

[Lucifer]

Return the favor and lite up in the showroom Cadillac XLR-V. I'm sure they'll get the point. :D

[hmrlvr]

Return the favor and lite up in the showroom Cadillac XLR-V. I'm sure they'll get the point. :D

Damn, thats a great idea.:D

[Hmmm2]

ROFLOL... let me know if you do it. I'll take a video to catch the reactions and post it here. :eek: ;)

[h2co-pilot]

It's "ulcer" dammit. U-l-c-e-r. ;)


That is all.:D

[Hmmm2]

;)
You're right ... U-L-C-E-R ;) But when you're angry, any letters will do! ROFLOL!! :D

[hmrlvr]

It's "ulcer" dammit. U-l-c-e-r. ;)


That is all.:D
relax or you'll get one too :D

[Sugardaddy]

I would take it back. Totally unacceptable.

[partsguy]

I knew it! Ken does smoke.

[usetosellhummer]

They will not replace the interior, I like the smoking in a caddy idea

[Big Z]

Well, It's a Damn Good Thing They Didn't, FART IN IT! :eek: :)

[Hmmm2]

Hmrlvr get his H3 back today. Hoping it's smoke-free .. keeping positive thoughts! :D

[hmrlvr]

Hmrlvr get his H3 back today. Hoping it's smoke-free .. keeping positive thoughts! :D

got it back as as I expected no smoke smell. The test will be next week after the rosey smell is gone and it's been baking in the sun for a while. We'll see. Short of the smoke incident, their service was great. Should I write a letter to the general manager or assume he's heard and just call it OK unless it starts to smell. I need to make sure they have on record the actual complaint. I did request the paperwork for the detail so I have that in my records but it's kinda vague.

[dеiтайожни]

They left a rosey smell now?! Those bastards! Tell them you want new car smell, your allergies are acting up.

[Agriv8r]

Well, It's a Damn Good Thing They Didn't, FART IN IT! :eek: :)

yeah, or a SMOKEY FART!!!:D

Seriously I would call the sales manager and the service manager, explain if they dont know and let them know that you are pleased with the end results. then continue to use them and you will get much better attention from now on. when you call, make it positive, stay calm state your case and dissatisfaction, but then thank them for the assistance and the clean up. i have a good idea what the rest of you are thinking about writing, go ahead, but i know how it works. i am glad it is better now and hope it stays that way for you.:D

[Steve - SanJose]

Rosy smell? What's crack smell like?

Did the dealer ever explain who/why was smoking in the customer's H3?

S.

[h2co-pilot]

Well, It's a Damn Good Thing They Didn't, FART IN IT! :eek: :)

:D:D:D

[hmrlvr]

Did the dealer ever explain who/why was smoking in the customer's H3?

S.

no:mad:

[dеiтайожни]

Demand to know! Then post here so we can all go there and point our fingers and say, that's the bad guy.

[bparker]

I know its not my Hummer but one time I took my 02 Z06 Vette in for service and when I got it back a few days later I noticed a new pair of Armani (womens) sungalsses in my console. I was thinking someone took thier woman out to lunch or dinner in my Vette. I never called and bitched I just kept the glasses....

[hmrlvr]

I just received a call from the dealership asking me a bunch of rather vauge questions about my service and whether I was satisfied with "the end result". "Did your service writer do OK"? Blah blah blah. Are you kidding me? The end result?? What about the hassles to get to the end result?? I asked her to be sure to send me a written survey I could fill out with my concerns. In the end, all is well, but before the end, not so well:cool:

OH YEA, still smells rosey not smokey