Terrible service

[phil]

I just wanted to share the terrible shopping experience I 've had so far with a company name Trailblazers/truckaddons. http://www.elcova.com/infopop/emoticons/icon_mad.gif
I ordered from them, back in may, huskyliners for both front and back of the H2. http://www.elcova.com/infopop/emoticons/icon_smile.gif
I received the wrong ones for the rear...I sent them back 3 months ago. Never heard from them since then!
I called and left voice mails 4 times. I sent 5 E mail being more and more upset, as you can imagine. Nobody never, ever got back to me so far!
Today , I tried to call them again : voice mail!
I then called their sales department and, of course, somebody answered me, ready to sell me some more parts. When I told him my story he just put me throught the return's department voice mail!!!He did not even bother let me finished!!!
What do you recommend I should do at that point?
Did anybody had to cope with that Company?
Thank you
Phil

[phil]

I just wanted to share the terrible shopping experience I 've had so far with a company name Trailblazers/truckaddons. http://www.elcova.com/infopop/emoticons/icon_mad.gif
I ordered from them, back in may, huskyliners for both front and back of the H2. http://www.elcova.com/infopop/emoticons/icon_smile.gif
I received the wrong ones for the rear...I sent them back 3 months ago. Never heard from them since then!
I called and left voice mails 4 times. I sent 5 E mail being more and more upset, as you can imagine. Nobody never, ever got back to me so far!
Today , I tried to call them again : voice mail!
I then called their sales department and, of course, somebody answered me, ready to sell me some more parts. When I told him my story he just put me throught the return's department voice mail!!!He did not even bother let me finished!!!
What do you recommend I should do at that point?
Did anybody had to cope with that Company?
Thank you
Phil

[Kevin W]

Phil,

If you used a credit card, you should call them and dispute the charge. They will immediately credit you back the money, and yank it from the company's bank account. Some credit card companies have time policies like 3 or 6 months from transaction date, so I would call them immediately. Remember your credit card company works for you, so they should do everything to keep your business, which I am sure they will.

kevin

2003 Pewter H2, Tire relocator, painted hard tire cover, billet gas cover, MC2 chrome hood handles, stainless bumper letters, 15% tinted front windows,pioneer nav/dvd, xm sat, headrest monitors, tv tuner, defenderworx hood latches, side vents, marker bezels, and chrome MC2 factory style wheels .

[DennisAJC]

Kevin is right. But I think Phil "wishes" he paid by credit card...am I right? I got a bad feeling you paid by check or money order.

Was it an Internet buy? Or can you drive there and confront them? I'm sure you'll get it replaced. Some companies are just slow.

He ain't heavy.....
He's ma HUMMER baby!
03 NUDE Pewter Lux H2
03 Dressed Range Rover

[phil]

Thanks for your support.
I paid with a debit card on the internet...
I guess I am going to wait another week see if they get back to me.
Don't shop there!!!!
Phil

[Circuitguy]

Phil, Some debit cards fall into the catagory of a visa or mastercard so you may be protected buy there fraud protection. I had a $300 charge on my debit card over two months ago that I did not make. The bank removed the charge right away. I hope this helps a bit. If there is anything I can do for you further drop me a line. BIG-C

White 03-H2-LUX

<a target="_blank" href="http://www.gstyle4u.com">
http://www.elcova.com/h2/gstyle.jpg</a>

[H2 Daddy]

Thanks for the heads-up. I will never shop there and I plan on spending several thonsands more on mods to my H2 before I am done.

[maybe some day...]

Here's the domain registration info - maybe it will help you contact someone who can do something for you:
trail blazers
barry sanders
1100 new circle rd.
lexington, KY 40505
US
Phone: 16062317484
Fax..: 16062552714
Email: trblazer@aol.com