Typical dealer ****

[Adam in CO]

So, it has been 3 years and 45k miles. The exact national average, you know.

So, lets get serviced!

1) Make appt. to drop off vehicle for both 42k and 45k services to be completed simultanoeusly.

2) Listen to service advisor quote "3 hours" and "200 bucks" and catch shuttle (cargo van) with semi-retired, 80 year old, blind as a bat driver, to office.

3) Get phone call re: "Will now be a few days and 1200 bucks." "Would you like a loaner?"

4) Ask why this wasn't taken care of during the two hour wait between previously scheduled, kept drop-off time and shuttle driver sobering up enough to drive cargo van.

5) Listen to explanation of "exceeds $500, blah blah blah, must wait for extended warranty company adjuster, blah blah blah".

6) Call several days later and leave a message for service advisor.

7) Call again to discover service advisor is out sick and may never return previous call.

8) Get attitude from dealer receptionist.

9) Get return call from unknown, replacement service advisor explaining that you are "waiting for parts" "should not drive in current condition" "blah blah blah" "will have parts next week"

11) Schedule Hummer lunch with buddies, and give one of them sh!t about not bringing their Geo Metro to a Hummer lunch.

12) Drive POS Hertz Toyota Corola to Hummer lunch.

[Adam in CO]

So, it has been 3 years and 45k miles. The exact national average, you know.

So, lets get serviced!

1) Make appt. to drop off vehicle for both 42k and 45k services to be completed simultanoeusly.

2) Listen to service advisor quote "3 hours" and "200 bucks" and catch shuttle (cargo van) with semi-retired, 80 year old, blind as a bat driver, to office.

3) Get phone call re: "Will now be a few days and 1200 bucks." "Would you like a loaner?"

4) Ask why this wasn't taken care of during the two hour wait between previously scheduled, kept drop-off time and shuttle driver sobering up enough to drive cargo van.

5) Listen to explanation of "exceeds $500, blah blah blah, must wait for extended warranty company adjuster, blah blah blah".

6) Call several days later and leave a message for service advisor.

7) Call again to discover service advisor is out sick and may never return previous call.

8) Get attitude from dealer receptionist.

9) Get return call from unknown, replacement service advisor explaining that you are "waiting for parts" "should not drive in current condition" "blah blah blah" "will have parts next week"

11) Schedule Hummer lunch with buddies, and give one of them sh!t about not bringing their Geo Metro to a Hummer lunch.

12) Drive POS Hertz Toyota Corola to Hummer lunch.

[Longhorn]

I've been consistently dissapointed with Hummer dealer service. 3 years, 4 separate dealers and more crappy experiences than I can recall. http://www.elcova.com/infopop/emoticons/icon_mad.gif

My last paragon of service involved a puking Fuel Filter (following a change) that leaked 1/4 of a tank of gas out into my garage floor. I'm really fortunate nothing "incendiary" occured.

I'm on the edge of extended warranty expiration and have been conflicted about what to do. I've heard bad things about 3rd party coverage.

Ah, I feel better now.

[Fubar]

its so refreshing to hear I'm not the only one with dealership trouble. http://www.elcova.com/infopop/emoticons/icon_biggrin.gif

Just kidding. Adam sorry to hear you're having trouble.

I'll trade ya your troubles for mine...

I recently took my truck to an independent garage to have my over heating issued looked at for a second opinion.

Well the results are in, blown head gasket or warped heads http://www.elcova.com/infopop/emoticons/icon_redface.gif

Spoke with my dealership today and was informed that they were not responsible and were not going to cover any SC related engine failure.

I explained to them that it is not or was not a cause of the SC that warped the heads or blew the head gasket but more likely the fact that they had installed electric fans which failed "That should read, the controller box melted".

They said to contact Magna Charger I told them they can contact Magna Charger I'm calling my attorney. http://www.elcova.com/infopop/emoticons/icon_mad.gif

[PARAGON]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Adam in CO:

12) Drive POS Hertz Toyota Corola to Hummer lunch. </div></BLOCKQUOTE>Next time they have to give you a rental, tell them your ill mother/brother/wife/father/whoever is severely oeverweight and you need a vehicle that they can ride comfortably in. Preferably a SUV.

[PARAGON]

that and that you get 36 mpg

[Dan]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by PARAGON:
Next time they have to give you a rental, tell them your ill mother/brother/wife/father/whoever is severely oeverweight and you need a vehicle that they can ride comfortably in. Preferably a SUV. </div></BLOCKQUOTE>

Remember I tried that and they pulled up the purple mini van? http://www.elcova.com/infopop/emoticons/icon_rolleyes.gif

Taking mine in next week for a few warranty items. I'm "supposed" to have an H3 as a loaner. We'll see....

[DarthKarl]

Let me guess Adam, could that dealer be Medved? If so I'm not in the least bit shocked.

[dochummer]

I just stopped taking mine in... http://www.elcova.com/infopop/emoticons/icon_smile.gif No warranty left....

[HGW]

I have never had my H2's to a dealer except for one CPU reprogram which I supervised.

I'd rather fix GM's problems myself than have a dealer make it worse.

I have had:
bad front diff,
rattles,
two broken front driveshaft universals,
mirror problems,
leaks
two blown fuel pumps,
front diff leaks,
did I say leaks?
MAF sensor lights,
did I say rattles?
excessive wind noise,
not too bad overall, in my opinion for a GM.

Drove my Lexus for 9OK miles and I never opened the hood--could not tell you what the engine even looked like.

Still love the H2 but have no expectations of quality because it is a GM vehicle. We make our own quality every day by fixing rattles, wind noises, creaking and cracking, leaks, leaks leaks, etc. Quality takes time, quality assurance, and good workers--all of which GM lacks.

[KenP]

I'd guess Medved, too. That sucks Adam.

BTW, have they seen you drive? http://www.elcova.com/infopop/emoticons/icon_wink.gif

[CO Hummer]

Adam,
I this the dealer down south? I get a rental offer from Medved everytime I take mine in. ??

[timgco]

Every time I deal with AlSerra, thhey give me a Tahoe, Trailblazer, or Caddy.

[L.E. Sniper]

I have always went to AlSerra, And they have never let me down. They have always gave me a Tahoe as a loaner and fixed my problem the first time.

[CO Hummer]

I get a Tahoe from MEDVED and I can't tell the difference between it and my H2.

[It\'s a Dry Heat]

You should noticed the weight! I've taker mine to the dump pulling a trailer. The truck and trailer weighs over 12k. With a few mods I'm sure mine weighs at least 7k.

[usetosellhummer]

was it a stand alone hummer dealer. The combo ones seem to be much worse. The problems we had were the old GM owners not willing to treat the customer and product upper crust. Delaers on their own have devalued the producted more then anyone with the way they do biz. That is one reason why I had to get out.

[ShaggyX]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Alec W:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by CO Hummer:
I get a Tahoe from MEDVED and I can't tell the difference between it and my H2. </div></BLOCKQUOTE>
Same truck http://www.elcova.com/infopop/emoticons/icon_wink.gif </div></BLOCKQUOTE>LMAO

[ROX]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by ShaggyZr2:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Alec W:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by CO Hummer:
I get a Tahoe from MEDVED and I can't tell the difference between it and my H2. </div></BLOCKQUOTE>
Same truck http://www.elcova.com/infopop/emoticons/icon_wink.gif </div></BLOCKQUOTE>LMAO </div></BLOCKQUOTE>
You would! http://www.elcova.com/infopop/emoticons/icon_biggrin.gif

[ShaggyX]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by H2 Rocks:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by ShaggyZr2:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Alec W:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by CO Hummer:
I get a Tahoe from MEDVED and I can't tell the difference between it and my H2. </div></BLOCKQUOTE>
Same truck http://www.elcova.com/infopop/emoticons/icon_wink.gif </div></BLOCKQUOTE>LMAO </div></BLOCKQUOTE>
You would! http://www.elcova.com/infopop/emoticons/icon_biggrin.gif </div></BLOCKQUOTE>Because it is. http://www.elcova.com/infopop/emoticons/icon_razz.gif

[H2Buff]

I feel your pain, brother. I live about 250 miles away from the giant Medved Autoplex, so getting service is a pain in my ace. I call them for my mirror exchange, as they are vibrating so bad I am afraid of having seisures while on the road, a couple months before my warranty runs out. I explain that I will not be able to just bring the vehicle in until I can make time, since I live 4 hours away. "Ok", he says. So I finally get to the dealership 2days after my warranty expires. Guess what? "Its not covered anymore." Wait a minute, I barely have 24k miles on it and I called two months ago about the problem. "Sorry you will have to pay." I am so pissed I head to the GM's office to have a little talk with him about how Kuni brings my wife a loaner car to my house, and delivers her car to the dealer when we have problems with her Lexus. His reply? "You are paying a premium for a Toyota to get that service." My reply? "I also paid a premium for a Tahoe. What service are you going to do for my money." Long story short it cost me $100 to get my mirrors replaced. It cost them hundreds of thousands of dollars in business.

[kodiakz]

Medved=losers! Always a pain to deal with, and even more so to buy from! Might take TimCo's advice and use Serra even though 75 miles away.

[Andy C]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Alec W:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by CO Hummer:
I get a Tahoe from MEDVED and I can't tell the difference between it and my H2. </div></BLOCKQUOTE>
Same truck http://www.elcova.com/infopop/emoticons/icon_wink.gif </div></BLOCKQUOTE>

It cant be - the Tahoe doesn't float.

[CO Hummer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by kodiakz:
Medved=losers! Always a pain to deal with, and even more so to buy from! Might take TimCo's advice and use Serra even though 75 miles away. </div></BLOCKQUOTE>

I agree that Medved is not that great. But my time is worth a lot to me, and driving that far would be such a pain in the ass - just to make a point.

[timgco]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by CO Hummer:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by kodiakz:
Medved=losers! Always a pain to deal with, and even more so to buy from! Might take TimCo's advice and use Serra even though 75 miles away. </div></BLOCKQUOTE>

I agree that Medved is not that great. But my time is worth a lot to me, and driving that far would be such a pain in the ass - just to make a point. </div></BLOCKQUOTE>

They have even picked the truck up for me one time. It is farther, but was worth it in the buying experience and even more in the service end of things.

[CO Hummer]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by timgco:
It is farther, but was worth it in the buying experience and even more in the service end of things. </div></BLOCKQUOTE>

What exactly does that mean? You're more "satisifed"? Saving 3 hours per trip satisifies me a whole lot more than having some service advisor blow sunshine up my skirt.

[H2Buff]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Alec W:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by H2Buff:
It cost them hundreds of thousands of dollars in business. </div></BLOCKQUOTE>
Really? How many H1s were you planning on purchasing http://www.elcova.com/infopop/emoticons/icon_wink.gif </div></BLOCKQUOTE>

Sorry I didnt make it clear. In addition to Hummers, I purchase about 4 GM trucks a year for my business. We put about a 100k miles on them per year, so we average a new truck every two years. That kind of customer service, especially for their 'high line' is unacceptable, as was the GM's explanation.

[H2Buff]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by kodiakz:
Medved=losers! Always a pain to deal with, and even more so to buy from! Might take TimCo's advice and use Serra even though 75 miles away. </div></BLOCKQUOTE>

I just saw your options on your Hummer. I am looking for MC2 RT7 wheels, but none of the tire dealers I have talked to know what they are. Where did you get yours? I know Medved carries them, but I dont want to give them a penny.