Hummer Forums by Elcova - What is irony? [Military Read Me]

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Re: What is irony? [Military Read Me]

As a GM employee, I can't say I agree with this policy, but I'm so low on the ladder it would make no differrence if I cared or not.

Re: What is irony? [Military Read Me]

I'm thinking you miss the whole "business" thing here. GM sells this stuff stateside and has dealer agreements with stateside dealers. Those dealer agreements are not necessarily the same as agreements with foreign dealers. If you were to have a warrantied issue in a foreign country, GM is not going to guarantee that the dealership will honor the US warranty.

This is common across the spectrum of products sold in the world, not just vehicles. There is too much corruption that can't be monitored internationally for an international company to have a system that covers every country's legal situation regarding business and consumer laws.

GM is not saying they will not honor the warranty. It's only saying that it will honor the warranty once the vehicle reaches US soil once again, IF the dealer in the foreign country DOES NOT submit it for warranty.

I believe if you read that part you will understand. You can buy and transport the vehicle and should you have a warrantied breakdown, it will be covered. Either by the the in country dealer or by a US dealer once in makes it back here.

If you have established residency outside the US. That's addressed as well.

Exporting is not the same as transporting and I would suggest you discuss it further with someone at a dealership instead of chunking the attitude around. This "irony" crap is not going to get you anywhere.

Re: What is irony? [Military Read Me]

I reponded to HUMMER with the following:

Quote:

There are two paragraphs below which appear to contradict each other:

*1* New Vehicle Limited Warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the U.S. warranty in their country. Please contact an authorized GM dealer in their country for assistance. The GM dealership in their country may require them to pay for the repair.

*2* Pleased be advised once again that the exporting of the HUMMER and any of its products from the United States is prohibited. United States and Canadian dealerships will not sell them to a consumer with the intent to export. If a HUMMER was purchased from an unauthorized source or shipped out of the United States, the General Motors factory warranty would be invalid and all service work normally covered under that warranty would be the sole responsibility of the purchaser. We apologize for the inconvenience.

- It sounds like *1* offers warranty to provisions for a vehicle, that was once in the United States, to have its warranty covered by a GM dealership in a new registered country. However, if paragraph *2* is true, how could paragraph *1* ever occur?

- I have quickly reviewed the U.S. Customs web site regarding export restrictions, but I could find no mention of HUMMER products being banned. I have forwarded my questions on to Customs. Why is HUMMER prohibiting the export of their products?

- I have a Chevy Impala (a GM product) with no warranty access issues oversea. Are you stating that this policy regarding export only applies to HUMMER or the entire GM product line?

- I personally know three friends with 2006 HUMMERs purchased while they were stationed overseas and one has had warranty work at my duty station. Why are they not running into problems? Is this export ban new?

- There are others here with HUMMERs that I do not know. Should they be informed their warranty could be null and void?

Re: What is irony? [Military Read Me]

I believe you may also be misinterpreting the word export.

If you buy the vehicle with the intent to move it out of country and sell it. This is exporting and the warenty will not transfer to the new buyer. Here also export taxes and laws come into affect.

You on the other hand are an active duty member tempoarily station outside the US on orders from the government. You are buying and moving the vehicel overseas for personal use with the intent of having the vehicle return with you to the US when your tour of duty is terminated. I believe the export laws do not apply in this case.

Stop by your legal office and ask them for an interpretation and advice.
then stop by a local GM dealer and ask about how you go about getting warenty work performed or if they will be willing to do it.

Most importantly... You are NOT exporting the vehicle. You legal office can tell you what the legal term is here. Use them that's what they are there for.

Good Luck and let us know the outcome.
I'm retired Air Force. The torch is now yours.

PS; That sucks GM has pulled out of AAFES, but it doesn't suprise me. AAFES can come up with some pretty strainge rules.

Re: What is irony? [Military Read Me]

Quote:

Originally Posted by PARAGON

GM sells this stuff stateside and has dealer agreements with stateside dealers. Those dealer agreements are not necessarily the same as agreements with foreign dealers.

I hear what you are saying, and deep down feel this is the case. However, what I find odd is that I have a Ford Explorer that I purchased during my last home leave, in this very same fashion, had it shipped and has had warranty work at the local Ford dealer down the street. The second car is a Chevy Impala--a GM product--which is also afforded this same luxury, but I had its warranty done by an independent garage. I bought the Ford through a Stateside dealer, and they had full knowledge of my intent as they dropped it off at the shipper for me in Portsmouth, Virgina. HUMMER on the other is feeding me this stuff about "null and void" warranty, I can't take it out of the US, etc. The three dealers I have spoke with all run scared. I have also been speaking with Dodge dealers--as my second choice is the Charger--with out these "restrictions".

Quote:

Exporting is not the same as transporting and I would suggest you discuss it further with someone at a dealership

I have an appointment with my legal office on Friday to discuss the word "export". The three dealerships--while are fully aware of the HUMMER policy--and are not willing to go the extra mile to ensure it is being applied correctly. One of the Stateside dealers told me not to even mention shipping to my duty station as they could lose their dealership franchise license. Dealership lies or truth--I don't know.

Quote:

...nstead of chunking the attitude around. This "irony" crap is not going to get you anywhere.

The joy of forums is that I can "chunk" crap, and it is my opinion--that I am free to express as an American--that I find it ironic that I work 100 yards from a military motor pool with hundreds of HUMMERs. Yet, me as a military service member, wanting to buy a HUMMER for myself am finding it extremely difficult to purchase one in comparison to other US makes and models.

Re: What is irony? [Military Read Me]

I have expressed my opinion of GM's policy. However, you work near Hummvees built by AM General, you are trying to purchase a Hummer manufactured by GM; there is a big difference, they are two separate corporate entities.
Evidently, there was a reason GM dropped out of the military program. Not sure why, didn't even know they did until I read the other thread you made a mention of this on; as well as this thread.
Good luck...

Re: What is irony? [Military Read Me]

Quote:

Originally Posted by f5fstop

I have expressed my opinion of GM's policy.

You can work on GM from the inside. :) Help our country's car manufacturing stay strong.

Quote:

Originally Posted by f5fstop

However, you work near Hummvees built by AM General, you are trying to purchase a Hummer manufactured by GM; there is a big difference, they are two separate corporate entities.

That is correct. Hmmm - maybe I should be buying myself a nice HMMWV with a .50 cal...

Quote:

Originally Posted by f5fstop

Evidently, there was a reason GM dropped out of the military program. Not sure why, didn't even know they did until I read the other thread you made a mention of this on; as well as this thread.
Good luck...

The reason, as I was told by the local AAFES salesperson, was GM were no longer going to offer fleet pricing. They must have felt the military community did not offer them a profit margin.