Re: Rear Brake/Axle Groan...
 

The one sound where is rite before the truck stops sounds like the sound files, except alot quieter.

Then rite as the rear end drops there is another sound, kinda ratchety and also not too lound. i have the same sound also when shifting into drive or reverse. That seems like its also coming from the back.

The second sound im talking about is really amplified when in a parking garage, sounds 10 times louder.

Re: Rear Brake/Axle Groan...
 

Did you look at your rear suspension shocks leafs ect.

Otherwise it could be the brakes.
The dealer said my noise is comming from the brakes...:twak: But what do they know.I think its the brakes because it stoped after they cut rotors and put on new pads ,6,000 miles and noise is back

Bring it in to your dealer maybe some teck is sharp and will figure it out?.

My dealer says theres no fix its normal,
Im still trying to get appt with a field rep(2 weeks nothing).
I might call hummer assistance friday or monday.

Re: Rear Brake/Axle Groan...
 

Well I just called the dealer ..again:(
He said the rep still didnt get back to him about my problem.
The service rep did say he spoke to field rep last week when he saw him at the dealer.:confused: The field rep said he would get back to serv rep and he still didnt at this time.

I dont understand he talked to him at the dealer.:lame:

I just called hummer consumers relations at 1 866 486 6376

I got a file # and was told I would hear from a manager within 2 days.

So I will see what happens again:(
Hopefully something will come of this.

Re: Rear Brake/Axle Groan...
 

Geeeez, fourfourto. Why was the field rep out at the dealer and didn't set up an appointment to see yours? And, why did your dealer say last week that he thought the field rep was on vacation? I got the same runaround. The field rep just happened to see mine while checking out another H3 .. and they never called me. :rant: I am MORE than curious to hear what GM Customer Service will tell you in two days. I called 866-790-5700. You have a different # for them? If the first level person at Customer Service can't seem to help you, tell him/her you'd like to 'escalate' your case to the next level up. The next person above him/her has more authority. But, you have to get through the first person first. Good luck and PLEASE post any progression!

Re: Rear Brake/Axle Groan...
 

:yawn: Im not holding my breath :yawn:

The # I used was listed here by F5 they probobly go to the same location.

The phone rep said thank you for calling cadillac:eek: I said its a hummer she said sorry thanks for calling hummer:D

Re: Rear Brake/Axle Groan...
 

The hummer cust service manager called me today said she tryed contacting the dealer and service manager was not in.? She said all they could do is call the dealer ,she has no contact with the fields reps.They said they will confirm with the dealer about a field rep looking at the problem.

She said in this area they might only come once a month?.
I told her serv rep seen him last week still no apointment,the dealer been trying to contact him for over 3 weeks.

Anyway she said she would call me next week and theres a record of the problem.

yadda yadda yadda GRrrr Grrr gr :mad:
:yawn:

Re: Rear Brake/Axle Groan...
 

The first GM Customer Service person can only check with the dealer Service Manager to see what has been done, and, hear his opinion. He/she can 'ask' if the GM field rep has been contacted, because the customer (you) is requesting it. That's all they can do, according to the gal I had on the first call. She told me if I couldn't find satisfaction at her level, then I could escalate to the next level. I had already done so much on my own prior to contacting GM, that all she was doing was what I had done in the very beginning. The next person will go by what the field rep suggests ..no matter what. They consider the field rep as the field 'expert' and they don't question his expertise. This is what I was told by the 2nd level GM Customer Service rep. As you know, I had told you this ad nauseum already. :giggling: But, my outcome was ..."Normal for H3's". So , I went to another dealer. BUT, it seems that after all of that, a few more H3's went in with my same problem and they were taken care of. I'm just waiting on my groan to get back to the way it was before I go back in again. Plus, I'm waiting on my top windshield moulding to come in. Keep posting, fourfourto.

Re: Rear Brake/Axle Groan...
 

Heasr anything yet, fourfourto?

Re: Rear Brake/Axle Groan...
 

:yawn: Just sitting here waiting by the phone :yawn:

The customer service lady said she would call on monday..
Isnt today monday :confused: no surprise


I think ill wait till friday then call the dealer.

If I here from them before then I will get a surprise :giggling: :D

Re: Rear Brake/Axle Groan...
 

Geeez ... it's Thursday. No call yet? Bummer. Is the graon about the same as your audio clip, or has it gotten worse? :popcorn:

Re: Rear Brake/Axle Groan...
 

No call yet :mad:

My wife told me its been worse the last couple of days,I havent drivin it since sunday and its very noticable.

:o My wife says its very embarrassing :o


Help F5 any new info on brakes Im going freakin crazy
Me:crying: :crying:Wife

Me:twak:Hummer Rep

Re: Rear Brake/Axle Groan...
 

ff2,

Squeaky whell gets the grease, don't wait for them to call you,

YOU CALL THEM, DAILY!

:rant: :rant: :rant: :rant: :rant:

Re: Rear Brake/Axle Groan...
 

That's what I did. I also kept a journal of every conversation I had since day 1 .. their name, the date, the time and what was said. Just keep leaving messages until they call you back.

Re: Rear Brake/Axle Groan...
 

:rant: I called the dealer today no one answered so I got back on with the operator ask for lucus they said hes on the other phone and put me on with another service guy ,He took my name and # and said I will get a call back.That was at 3pm no call . I just called and service department is now closed.

I just called the hummer customer relations manager.Susan isnt in today Another person said they did not get a call back from the dealer about my case.:twak: I ended up leaving a voice mail for susan,she will be in monday.

I will try the dealer again on monday and also call susan at hummer:mad:

Re: Rear Brake/Axle Groan...
 

When I first called GM Customer Service, she told me they give the Hummer dealer 48 hours to respond. She said that I would receive a call back from her (GM) to let me know what the Service Mgr at the dealer told her. That happened on the morning of the third day. I can't believe she kept you hanging that long! :rant: They must have some sort of protocol to follow. Don't let up, fourfourto. I was like a pitbull ..lol.. but a nice one. I just wouldn't let up. :cool:

Re: Rear Brake/Axle Groan...
 

If They dont set something up in the next week or two Ill have to just bring it in and see what happens.

If They cannot do something by the timeI hit 24,000 miles(im at 21,400)
I will inspect myself(with my brother) when doing my tire rotation at his shop.Maybe We will notice something wrong.But thats 6 to 8 weeks away.

As a last hope I might try switching over to drilled and slotted rotors and either ceramic or organic pads,I was hoping not to do this untill it's out of warranty.;)


http://cgi.ebay.com/ebaymotors/ws/eBayISAPI.dll?ViewItem&ih=012&sspagename=STRK%3AME WA%3AIT&viewitem=&item=220049336564&rd=1,1
Or
http://cgi.ebay.com/ebaymotors/2006-Hummer-H3-Drilled-Brake-Rotors-NEW-Set-of-4_W0QQitemZ160051956155QQihZ006QQcategoryZ33564QQs sPageNameZWDVWQQrdZ1QQcmdZViewItem

I got to look into the ceramic pads.


I wish someone would find the fix .:confused:


I feel :OWNED: Still love the hummer though:dancingbanana:

Re: Rear Brake/Axle Groan...
 

I just talked to customer relations they said they will replace the pads and rotors. I called the dealer and they need to get a call to confirm ,they did talk to the CR manager at some point already .The original customer relations manager wasnt available to talk to when I called .I left a voice mail for her to call service guy to confirm,and also get back to me .

I wont be able to bring it in till friday dec 1st anyway.

The service guy said the field rep has'nt got back to him yet:mad: Its been a month whats his problem:confused:

Hmm3 did they ever replace your rotors or were they just cut?

Re: Rear Brake/Axle Groan...
 

They told me they 'replaced' my brakes. In actuality, I believe they resurfaced the rotors (finding one warped) and replaced all the pads again. This was the second go around. Also, they told me they cut the edges of the pads in a diamond shape (?). They said it would help since I live on a hill and have to brake every so often when going down. It did help a lot.

Are they actually going to REPLACE your rotors, or, just resurface them?? Let me know. I hope you get all new, fourfourto.

Re: Rear Brake/Axle Groan...
 

They will be replacing the pads and rotors, thats what Hummer customer relations said.The dealer said they need a confirmation call from HCR and they will replace both(he checked stock and has the rotors/pads) so I think it will work out .I made a appt for Friday Dec 1st 9am,I told them Ill wait and wont be needing a loaner car.

Lets see what happens ?

Funny how the field rep is still MIA

Re: Rear Brake/Axle Groan...
 

Too bizarre.:rant:

Re: Rear Brake/Axle Groan...
 

Did you ever get the name of the field rep?

Re: Rear Brake/Axle Groan...
 

The dealer wouldnt give me the name of the rep,and as far as I know the field rep never got back to the service rep ? MIA

I have to call hummer customer service manager tommorow to verify the replacement of pads /rotors.I have a appointment for friday but they need to talk to the HCS manager again before doing work.?

Im still not 100 % sure whats going on.

Re: Rear Brake/Axle Groan...
 

I took my H3 in last week because it started making the same noise when I braked a little harder than just slowing to a stop. I had it in a couple months ago for a different noise that turned out to be the transfer case (that was discussed in another thread), and they replaced that at ~ 12 K miles. They had my H3 for 2-1/2 days, did the sound tests, spoke with the GM engineers, and determined that it's a design problem with the rear brakes. They said it isn't a safety issue and that the brakes work fine, but that because of all the complaints they've been getting about the noise (at least three more came in to my dealer in the day after I dropped mine off, plus others across the country), that GM engineers will be redesigning the rear brakes and will probably issue a recall when they've worked out the noise problem.

FYI - I also had the driver's door light switch replaced - the connection went bad in the middle of the night a couple weeks ago, turning on the dome light and setting off the alarm. It stopped doing it the next day (maybe there was some moisture in the switch?), but I asked them to replace it anyway.

I'll keep you posted when I find out more.

Re: Rear Brake/Axle Groan...
 

Those rear brakes are almost identical to half-ton pickup truck; can't figure out why, there would be a problem. However, I know who exactly to call on this one.

Re: Rear Brake/Axle Groan...
 

GM engineers will be redesigning the rear brakes and will probably issue a recall when they've worked out the noise problem.

F5 Any official word that gm engineers are working on this?


I know who exactly to call on this one.

Who?

Re: Rear Brake/Axle Groan...
 

Well, I thought I did, but it appears when I was off for three weeks, service engineering had a re-org in some of the areas. So, the engineer in charge of brakes is not someone I would call.:giggling: However, from other sources, there is nothing spectacular about the rear brakes, basically a carryover design from another series.
But, I'm not done calling....

Re: Rear Brake/Axle Groan...
 

Well :rant: I just got a call from HCS manager susan,The hummer cust rep I talked to last week gave me wrong info,they will not do a repair without OK from field rep.I called dealer sevice and cancelled appt for friday.He will try again to get in touch with the field rep...Here we go again:mad: GRrr Grr grr


I guess its a matter of time(long time).I will just keep calling :confused:


F5 any new info on the brakes would be GR8:D Thanks:D

Re: Rear Brake/Axle Groan...
 

You know, this is really disconcerting. For those of us WITH the horrendous groan .. where it is SO loud and the driver can feel it in the pedal .. it doesn't give the Hummer owner a real good feeling about their vehicle. I love my H3 .. the look and drive of it. But, I hate all of the calls I had to make to GM/Hummer, leaving messages, not getting calls back, trips to the dealer, then trips to the OTHER dealer quite a distance away ... it's NOT the way this should be when you buy a brand new vehicle. I know from having vehicles throughout my life that their are little things that come up .. but in my opinion, this is major, time-consuming and does NOT add to the enjoyment of the vehicle. Something really needs to be done for those of us who have this issue, like finding a fix. They hear it and they agree it's 'something', but to push it off as "something normal for H3's" and not being a safety issue is not good enough. The driver knows something is wrong .. and the people outside of the vehicle and/or the passengers INSIDE the vehicle look in amazement at the horrendous sound. Had to vent. :rant:

Re: Rear Brake/Axle Groan...
 

fourfourto, any updates yet??

Re: Rear Brake/Axle Groan...
 

I still say it is the t/case:beerchug:

Re: Rear Brake/Axle Groan...
 

I tryed calling the hummer CSR manager she hasnt got back to me with a update yet.The dealers still saying cant reach field rep.:twak:

Just living with the noise for now.

F5 :D I dont beleve its the tranfer case because the noise wouldnt have gone away when pads were replaced and the dealer confirmed the noise is comming from the brake area?..But what do they know?:confused:

No new updates on the brakes ? any mention of a problem?

Re: Rear Brake/Axle Groan...
 

No apparent problem with rear brakes on the H3, or the 1/2 ton pickups that use the same system. That doesn't mean it isn't the problem on your vehicle or Hmmmm3. Two vehicles or even 100 times your two vehicles would not affect warranty that much on a vehicle with the sales number the H3 has.
But your symptoms sure sound like mine, and the noise went away with a new t/case.

Re: Rear Brake/Axle Groan...
 

Maybe something will snap or explode in the case or the brakes .
Then they will know what and how to fix.
I regulary use 4h lock and 4low(at least once a month,not always for long periods)and I dont notice anything wrong with the case.All seems normal

If the dealer doesnt do anything by the end of January.
I will inspect myself when doing a tire rotation.(Im hoping issues will be fixed by then)

:rant: Noise is pissing me off even though Im getting used to it and my wife drives it every day.She loves the 3 even with the noise :)

Plan Z- Drilled and sloted rotors with ceramic pads all around
:dancingbanana::jump::dancingbanana:

Re: Rear Brake/Axle Groan...
 

I've had a grinding noise for a while, slow easy stops and it sounds and feels like shoe brakes with the pads worn to the rivits from the REAR, took it in and they sanded the front. WHO KNOWS!

Will take it back before 12000 miles when I have other issues also.

Its not a MOAN but GRINDING and is most noticeable in slow light pressure stopping...

???????

RYD

Re: Rear Brake/Axle Groan...
 

:rant: I got a call from the HCS manager susan,she said she had contact with field rep(he was on vacation )funny how they couldnt reach him for over 6 weeks?.
She said he will contact the service manager.She would not give me his name.:shhh: (whats up with that f5 the service manger wouldnt give me field reps name either? they said only one in the area LI NY.The dealer is ramp hummer in st james Ny)she also said someone else would be taking over as HCS manager because its her last day in that dept.

So far no word from sevice manager I left a message today for him he was not available.

Its one small step foward but im still fustrated over the whole thing GRrr grrr:mad:

Re: Rear Brake/Axle Groan...
 

I would have had a Lawyer by now. That is just ridiculous.

You don't have to sue, but a letter might be good to get that 600lb gorilla off its ass.

Re: Rear Brake/Axle Groan...
 

I have to agree....

Re: Rear Brake/Axle Groan...
 

:iagree: But remember this is a normal noise for the H3 nothings acually wrong..:twak: :mad: GRrrr Grrr rr




Im going to walk in there going Grrr grr grr rr a grrr grrr and tell them im normal:dancingbanana:

Re: Rear Brake/Axle Groan...
 

It's not normal if other people have had the same symptoms and had it repaired to their satisfaction.

H3's haven't been around long enough for anyone to use that term with confidence.

Re: Rear Brake/Axle Groan...
 

Dood,

you are from New York.....act like it.:giggling: