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-   -   Has anyone else had to have the entire head replaced? I smell recall. (http://www.elcovaforums.com/forums/showthread.php?t=5304)

SR1355 05-15-2007 09:19 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by Dani
I called Hummer Corporate today to discuss the multiple issues I've had with my H3. The rep I was talking to said that he couldn't believe all the problems I've had so far. I explained to him that I'm a little concerned about how the vehicle is gonna run after the factory warranty runs out. He basically said that there's nothing he can do for me but if I'm interested in an extended warranty I could contact GM Protection Plus.
He said he was making a service file for my complaints and needed more info. When I started answering his questions and listing the problems I've been having he said he was escilating the complaint to a case manager who would be contacting me within a few days. The rep also said that he's pretty sure that the case manager would be able to offer me something to compensate me for my troubles.
I'm a little annoyed right now as on Wed. of last week I took my H3 in as I had multiple issues at the once that needed fixed asap. On Thursday morning I called the dealership to see what they found wrong with it. They explained what they found and said that they'd ordered parts that should be in later that day (thursday). 6pm friday comes along and I finally hear from the service dept. Parts didn't come in- but they'll definitely be in on Monday and I'll have my H3 back Monday afternoon. Well guess what- it's Monday afternoon and the parts still did not come in and I"m still missing my H3. (Yes I do have an H3 rental car but come on- my H3 is like my 3rd child....I miss it) Hopefully my H3 will be ready tomorrow. If not- I'm gonna be beyond pissed....what kind of "authorized dealer" can't get parts? This is ridiculous! My hubby's ready to trade the H3 back in for another Element.


Any update on your problems Dani?

RubHer Yellow Ducky 05-15-2007 10:47 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 

W O W !!!
a 5 month thread.....................

Steve - SanJose 05-15-2007 10:49 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
more to come ...

HummBebe 05-15-2007 11:45 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
easy now cowboy......:dancingbanana:

Dani 05-17-2007 02:08 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by SR1355
Any update on your problems Dani?


Not much really. The GM/Hummer case manager I spoke to said that she'd call me back on Tuesday between 2 and 4pm and what a surprise. NO phone call. She was supposed to call me back because of all the issues I've had with my H3.....her answer to the problem was to issue me an extended warranty but she said she'd have to look into it first.

It's just depressing. I love my H3 and it took a hell of a lot for me to finally be able to get it. It's the first and probably last American made vehicle I will buy. I hate to sound so negative but after being in the service department every month and usually multiple times a month- I'm very reluctant to ever purchase another American made vehicle.

westhillsat 05-17-2007 07:51 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by NEOCON1
hope you dont get the subaru ;) :p :giggling:



Yeah, last time he said it would be a Buick, probably cause of the GM thing. :)

They had a used H3 on the lot, I told him if that H3 was past the vin # range take out that engine and put it in my truck :D

Dani 05-17-2007 08:49 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Finally! The GM/Hummer case manager just called me back. They are going to give me a component coverage letter extending my warranty to 84 mos/100k miles for the engine, transmission and hvac.

Wisha Haddan H3 05-17-2007 11:43 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by Dani
Finally! The GM/Hummer case manager just called me back. They are going to give me a component coverage letter extending my warranty to 84 mos/100k miles for the engine, transmission and hvac.


All right! :excited:

Dani 05-18-2007 07:25 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Here comes head job #3. Engine runing rough, engine light on yet again, engine overheated.....back to the dealer I go

Desert Dan 05-18-2007 08:31 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
That really sucks
Let us know if it is Head #3
Did you check the radiator fluid level? Maybe they didn't fill it up all the way after the other work?

I just had my head replaced and was hoping that was the last of it.

Steve - SanJose 05-18-2007 10:37 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
No fun at all. I was at the dealer service today. They said they've done about 35 heads, which considering the volume of sales through this Silicon Valley dealership, is still a small percentage.

I'd still like to see GM/Hummer step up and send early 2006 H3 owners a letter extending the warranty regardless.

Dani 05-18-2007 10:42 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by Desert Dan
That really sucks
Let us know if it is Head #3
Did you check the radiator fluid level? Maybe they didn't fill it up all the way after the other work?

I just had my head replaced and was hoping that was the last of it.


It's official- head #3. My service advisor just called to let me know. Totally ridiculous. How the hell does this happen? I'm not a rough driver or anything like that. At least I have an Hummer for a rental car. I've barely had my H3 back for 2 weeks (needed a new fuse box/panel and control head) and it's back in service again. Had to have it towed this time though.

fourfourto 05-18-2007 10:44 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by Steve - SanJose
No fun at all. I was at the dealer service today. They said they've done about 35 heads, which considering the volume of sales through this Silicon Valley dealership, is still a small percentage.

I'd still like to see GM/Hummer step up and send early 2006 H3 owners a letter extending the warranty regardless.



:iagree: Ill be very mad if my head goes at 50,000.01 .

The dealer said it would be a $3,000 job :eek:

Dani 05-18-2007 10:49 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by Steve - SanJose
No fun at all. I was at the dealer service today. They said they've done about 35 heads, which considering the volume of sales through this Silicon Valley dealership, is still a small percentage.

I'd still like to see GM/Hummer step up and send early 2006 H3 owners a letter extending the warranty regardless.


GM/Hummer extended my warranty to 84 mos/100k. Yesterday I was completely satisfied. Today is another story. Even with the warranty extended I don't feel comfortable driving my H3. Hell- I only went a mile from my home and back this afternoon when the engine issue happened. This particular H3 has definitely been unreliable. So many issues in so little time.

On another note- I spoke to my salesman and told him that I'm not happy. He said he can't believe how many times I've had my H3 in for service (he looked up the records). Some stuff- I expected to go wrong and it didn't bother me because it's not all been major stuff. But come on- 2 completed engine rebuilds and a 3rd on the way. Totally unacceptable. SO basically I asked him what he can do for me. He's getting me some pricing info on a new H3/trade in info/etc... Gonna meet with him next week and get rid of my POS.

phantom2 05-18-2007 11:45 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Just my opinion here but if my vehicle was as bad as yours is,they couldn't give me another one..get something else.

Wisha Haddan H3 05-19-2007 12:38 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
If they don't give you a something good on a trade-in, are you covered by the lemon law? That's your 3rd head problem right?

Dani 05-19-2007 12:50 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by phantom2
Just my opinion here but if my vehicle was as bad as yours is,they couldn't give me another one..get something else.


That's what my hubby says. But my H3 is like another child to me. I love it and hate to get rid of it. But don't get me wrong- if the dealer can't come up with a good deal for me- I'm going back to Honda.

Dani 05-19-2007 12:52 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by Wisha Haddan H3
If they don't give you a something good on a trade-in, are you covered by the lemon law? That's your 3rd head problem right?


I asked about the Lemon Law as well. I was told (I consulted a lawyer) that it in order for it to qualify- the head would've had to have been replaced 3 times in the same calendar year. I purchased my H3 on 4/17/06 so all the problems would've had to have been fixed by 4/17/07 in order to qualify. Pretty stupid if you ask me. I purchased a new car so I wouldn't be in the shop every damn week....guess that was pretty useless.

marin8703 05-19-2007 01:31 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
I am not totally clear on the lemon laws but i have looked into them a little a while back. In illinois if you vehicle is in for the same repair 3 times you qualify, i dont think the time limit is 1 year. also if it spends more than 30 days in service it qualifies. Another one is if you can proove that you have lost confidence in your vehicle's reliabilty. Just having the history of repairs is enough proof that you vehicle can break down at any time, on vacation on the highway whatever. Also, doesnt the head problem lower you gas milage, if it does that can be grounds for compensation of some sort.

If i was you I would look into the lemon laws a little more with a better lawyer if nesesary.

good luck.

Dani 05-19-2007 01:54 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by marin8703
I am not totally clear on the lemon laws but i have looked into them a little a while back. In illinois if you vehicle is in for the same repair 3 times you qualify, i dont think the time limit is 1 year. also if it spends more than 30 days in service it qualifies. Another one is if you can proove that you have lost confidence in your vehicle's reliabilty. Just having the history of repairs is enough proof that you vehicle can break down at any time, on vacation on the highway whatever. Also, doesnt the head problem lower you gas milage, if it does that can be grounds for compensation of some sort.

If i was you I would look into the lemon laws a little more with a better lawyer if nesesary.

good luck.


Ohio Lemon law is 12 mos or 18k miles. Whichever comes first. Unfortunately I've exceeded both. I have talked to an attorney and he's gonna see what he can do for us.

westhillsat 05-29-2007 07:28 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by westhillsat
Yes, now a new head for west time.

The infamous cylinder number 1, parts on order, no parts. :(

The second time in they cleaned the fuel injectors, actually got
a couple miles per gallon more on the highway.

No loss in mpg so that's good.



Parts are in, so the surgery starts on Wednesday.

I've been getting better mpg with the problem...

Dani 05-29-2007 10:34 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by westhillsat
Parts are in, so the surgery starts on Wednesday.

I've been getting better mpg with the problem...


Good luck!

I've been dealing w/corporate again. My dealership has recommended that GM buy back my H3 and allow me to re-purchase another. Hopefully my case manager and corporate feel the same way. I should know tomorrow (if the CM calls me back on time this time).

HummBebe 05-30-2007 03:41 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by westhillsat
Parts are in, so the surgery starts on Wednesday.

I've been getting better mpg with the problem...


You had to wait 2 weeks for parts? WTH???

Dani 05-30-2007 03:28 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by HummBebe
You had to wait 2 weeks for parts? WTH???


I think I'm gonna be waiting 2 weeks for parts too lol. Service has had my H3 since 5/18.

Dani 05-30-2007 10:27 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Just a quick updte on my H3- I called the service dept as I hadn't heard from them in 5 days. They had to replace the head again and now there's something wrong with the timing. I miss my H3:crying:

RubHer Yellow Ducky 05-31-2007 12:22 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by Dani
Just a quick updte on my H3- I called the service dept as I hadn't heard from them in 5 days. They had to replace the head again and now there's something wrong with the timing. I miss my H3:crying:


Look at it this was "its kinda like getting an Internal Exam, your happy when its over"

westhillsat 05-31-2007 02:00 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by HummBebe
You had to wait 2 weeks for parts? WTH???


Yep, the way the service advisor was talking - I'm surprised they came this fast.

Called Hummer this afternoon and told them I wanted the 84 month/100,000k warranty, she is researching and will call me
Thursday night.

She could see in the system that I had the other H3 before, hopefully that may work in my favor that I have had two now. She was like which one do you have now? :giggling:

My backup plan if they give me flack is that the manager that I dealt with on both sales said that the guy that bought my base model traded it in and another guy wants to buy it, but wants to contact me about when I had it. If they give me flack, I'll tell Hummer I'll give them a bad rep to the guy that wants to buy my old one, plus there is a lady that is talking to me about a new one she wants to buy - I'll say I will cost you two sales immediately gimme my extension!!!

p.s. I got a Buick Lucerne as a loaner, can I even go through a mud puddle with that?

Dani 05-31-2007 02:44 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
My GM case manager called me at 7:30 tonight to inform me that so far- my car doesn't qualify for a GM buy-back. Now why the hell not is beyond me. I've had the head replaced not once, not twice but three times. I've asked yet again for them to do a buy-back so I can get another H3 that hopefully won't be in the shop like mine has. Mine's been in service for at least 60 days in the whole year I've had it.
If GM doesn't do a buy-back I'm afraid I'm gonna give up on the H3 and go for something else. I refuse to support a company that won't stand behind their product. I don't mean to complain or sound negative- but I gotta admit- this was my first American made car and I've had nothing but trouble with it. Probably will be my last...

westhillsat 06-02-2007 01:28 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Talked with the lady this evening, she said she is going to process the letter on the engine components. She said it should be approved on Monday. She read what it all covered and it sounded good to me.

84 months/100,000 miles, now will just have to wait for the letter and hope it comes.

Saw the poor beast this afternoon, where's my engine :confused: just a big empty space where my engine used to be. A bolt broke while they were starting to put it back together and now they have to order that, they thought it might be in Monday...

I told them take your time, put it back together easy.

Steve - SanJose 06-02-2007 01:57 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Westhillsat - did you get a better loaner vehicle, instead of the Buick?

westhillsat 06-02-2007 05:38 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Nope, just the Buick Lucerne, oh well better than nothing.

NEOCON1 06-02-2007 03:10 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
glad to hear its movin along ;)

westhillsat 06-07-2007 08:18 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Truck went in May 30th, still there at the GMC dealer.
They had to do something with the timing as it got off
as they were reassembling the engine.
Maybe I'll get before the weekend, not sure.
The extended warranty letter came in the mail today:beerchug:

Maybe I'll go over to the Buick forum as that's my loaner car. :giggling:

westhillsat 06-08-2007 03:08 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Service Advisor called me at 5:05pm and said the truck was ready.

So far, it is driving as good as before the problem :)

Dani 06-12-2007 02:23 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Just got off the phone with my GM case manager. She told me that the area rep was at my dealership on Friday and while he was there- he reviewed my case. GM has agreed to buy back my H3. Funny part is that my case manager didn't have the slightest clue how this works....she said it's between me and the dealership.

Does anyone have any idea how the buy-back works?

ChiHummer3 06-12-2007 03:27 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by Dani
Just got off the phone with my GM case manager. She told me that the area rep was at my dealership on Friday and while he was there- he reviewed my case. GM has agreed to buy back my H3. Funny part is that my case manager didn't have the slightest clue how this works....she said it's between me and the dealership.

Does anyone have any idea how the buy-back works?


No clue how the buy back works....but that's good news that they're taking it off your hands. You've certainly had enough problems with it. Now go get a new one and post some pics! :D

NEOCON1 06-12-2007 05:20 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by westhillsat
Service Advisor called me at 5:05pm and said the truck was ready.

So far, it is driving as good as before the problem :)


good news :jump:

Wisha Haddan H3 06-12-2007 07:25 AM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Excellent, you deserve it after all you've been through!

westhillsat 06-12-2007 07:45 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by Wisha Haddan H3
Excellent, you deserve it after all you've been through!


X2, Glad things are looking up for you Dani :beerchug:

Steve - SanJose 06-12-2007 07:57 PM

Re: Has anyone else had to have the entire head replaced? I smell recall.
 
Quote:

Originally Posted by westhillsat
X2, Glad things are looking up for you Dani :beerchug:


Good news for Dani, sad story for GM's reputation.


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