Here is a little story, about a couple and their 2003 H2 and the damage done by Sacramento Hummer technician, and the Service Manager who yells and calls the owners "liars"..(He had issues because we did not buy it from them. The damage to our door is $1000 worth of beautiful to the metal scratches..The scream match between the Service Director and the owners was "priceless". Even more important is that the OWNER, Cindy Daugherty, said she is "perfect" and her dealership is also, and she refused to do anything..prove us wrong, compromise or just say SORRY..yet, she focused on the nasty exchange of words and the upset customers. After all she said the H2 was worth nothing...She had no idea why we would be upset..So, our first Hummer, last trip to Sac. Hummer and if GM does not step in so we dont have to be out of pocket the damages, then the Hummer is lible to be traded in for a Ford. Our perfect Hummer 2 is now damaged..So for all those in our area, thinking of buying..please do..great wheels...STAY AWAY from Sacramento Hummer...I would not give the Perfect Cindy Daugherty any more perfect reviews..buy from the Bay Area, they seem pretty damn nice so far.

Here is a little story, about a couple and their 2003 H2 and the damage done by Sacramento Hummer technician, and the Service Manager who yells and calls the owners "liars"..(He had issues because we did not buy it from them. The damage to our door is $1000 worth of beautiful to the metal scratches..The scream match between the Service Director and the owners was "priceless". Even more important is that the OWNER, Cindy Daugherty, said she is "perfect" and her dealership is also, and she refused to do anything..prove us wrong, compromise or just say SORRY..yet, she focused on the nasty exchange of words and the upset customers. After all she said the H2 was worth nothing...She had no idea why we would be upset..So, our first Hummer, last trip to Sac. Hummer and if GM does not step in so we dont have to be out of pocket the damages, then the Hummer is lible to be traded in for a Ford. Our perfect Hummer 2 is now damaged..So for all those in our area, thinking of buying..please do..great wheels...STAY AWAY from Sacramento Hummer...I would not give the Perfect Cindy Daugherty any more perfect reviews..buy from the Bay Area, they seem pretty damn nice so far.

Really?? I bought my SUT from Nick over there and couldn't have been happier. Him and his Sales Manager were cool people to deal with. Only experience I had from service was having them swap out my grill and they did send some hot chick to follow me down to where I was having it tinted and give me a ride back to my other car.

I'm confused a bit with your story though - are you referring to yourself as the "owners" or the Daugherty's? Was it the Service Manager arguing with Cindy or with you? She told "you" that the H2 was worth nothing?? Well....she does drive a Bentley GT coupe and Ferrari F360 Modena so maybe she's a tad too stuck up for the common folk owners of H2's. Although that's how she earned the money to buy those fancy cars so I don't see the logic in her saying that.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Kaz:
Here is a little story, about a couple and their 2003 H2 and the damage done by Sacramento Hummer technician, and the Service Manager who yells and calls the owners "liars"..(He had issues because we did not buy it from them. The damage to our door is $1000 worth of beautiful to the metal scratches..The scream match between the Service Director and the owners was "priceless". Even more important is that the OWNER, Cindy Daugherty, said she is "perfect" and her dealership is also, and she refused to do anything..prove us wrong, compromise or just say SORRY..yet, she focused on the nasty exchange of words and the upset customers. After all she said the H2 was worth nothing...She had no idea why we would be upset..So, our first Hummer, last trip to Sac. Hummer and if GM does not step in so we dont have to be out of pocket the damages, then the Hummer is lible to be traded in for a Ford. Our perfect Hummer 2 is now damaged..So for all those in our area, thinking of buying..please do..great wheels...STAY AWAY from Sacramento Hummer...I would not give the Perfect Cindy Daugherty any more perfect reviews..buy from the Bay Area, they seem pretty damn nice so far. </div></BLOCKQUOTE>It seems you have a right to be upset with Sac. Hummer. But why would you want to trade for a Ford, are their dealers "perfect", LOL?

Besides not honoring the warranty...service at Ford stealerships is why I won't have another. Family had always owned Ford, but I guess "Quality is Job #1" doesn't apply any longer. While I may have complaints with any dealership, it isn't enough to trade down over.

Which Service advisor did you work with? In my experience Tifny has been awesome, I have not had a single bad experience there.

Your post makes it a bit hard to understand what the exact damage is, can you post a picture or describe it further? How do you know it's 1k worth of damage?

Did you notice the damage immediately and call it out before leaving or notice it later?

Certainly not trying to imply you aren't 100% correct here but it seems to me we are missing some details/facts.

Who did you initially report this to?
Was it before you left the dealership following service?
If not, how long after?
What was the service advisors initial response?
I assume it was their response which led to the service manager escalation?
Did the manager immediately start yelling/calling you a liar? Or did this occur over the course of multiple conversations?

At what point did Cindy become involved? Did she straight out refuse your claim or did she do any type of investigation to make sure she was making the right decision?

Again, not questioning the validity, but if there is one thing I have learned, it is that there are 2 sides to every story and the devil is in the details.

Thanks!

Chris

Is that picture taken outside your house?

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by PreyOBird6:
Is that picture taken outside your house? </div></BLOCKQUOTE>

Can I get an english translation on:
"The damage to our door is $1000 worth of beautiful to the metal scratches."

Please?

OK, time to call BS.

Anyone with as much passion as implied in the original post would have followed up said item.

I hate to agree with that bird of pray f'in idiot but... damn...! I gave you benefit of the doubt but that post was barely even coherent....let alone convincing anyone you were on the right side of things!

I was more than willing to try and help you but well....it seems clear we should take this at face value and assume you were attempting to scam Sac Hummer. These little "grenades" against people or business should not be tolerated. If you're willing to take the time to slander a business or persons reputation, you best be ready to provide proof. Vanishing will not lend credence to your story....

Chris

I can't say who is at fault here but I suspect there were some communication problem

This whole thread is weird!

that is all....

Ahhhh...(sniff sniff) my babies are outing their first troll all by themselves. And a former troll is tagging along, too. Ahhhh... I'm gonna cry.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Kaz:
Here is a little story, about a couple and their 2003 H2 and the damage done by Sacramento Hummer technician, and the Service Manager who yells and calls the owners "liars"..(He had issues because we did not buy it from them. The damage to our door is $1000 worth of beautiful to the metal scratches..The scream match between the Service Director and the owners was "priceless". Even more important is that the OWNER, Cindy Daugherty, said she is "perfect" and her dealership is also, and she refused to do anything..prove us wrong, compromise or just say SORRY..yet, she focused on the nasty exchange of words and the upset customers. After all she said the H2 was worth nothing...She had no idea why we would be upset..So, our first Hummer, last trip to Sac. Hummer and if GM does not step in so we dont have to be out of pocket the damages, then the Hummer is lible to be traded in for a Ford. Our perfect Hummer 2 is now damaged..So for all those in our area, thinking of buying..please do..great wheels...STAY AWAY from Sacramento Hummer...I would not give the Perfect Cindy Daugherty any more perfect reviews..buy from the Bay Area, they seem pretty damn nice so far. </div></BLOCKQUOTE>

Kaz,

We also had our own problems with Hummer of Sac. It is not worth trading in the H2 over a problem with the dealership though. Who would want to own a Ford over a Hummer?

We found that we can get along just fine without the people at Hummer of Sac. We have all our services (and any other work) done at Folsom Chevrolet. They take good care of our H2 and the people in their service department are awesome. If you need any future work done on your rig, call Sandy at Folsom Chevy. He's very friendly and very helpful.

John

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by DRTYFN:
Ahhhh...(sniff sniff) my babies are outing their first troll all by themselves. And a former troll is tagging along, too. Ahhhh... I'm gonna cry. </div></BLOCKQUOTE>It is funny, isn't it? Good Plebs... Good....

Let's face it. Judging by that picture this woman is a complete Hoosier.

Did she buy the hummer to pull her home?

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by RMST:
Let's face it. Judging by that picture this woman is a complete Hoosier. </div></BLOCKQUOTE>Many here might not know what a Hoosier is. That or think that it means a high school basketball player.

That's no basketball player!

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by PARAGON:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by RMST:
Let's face it. Judging by that picture this woman is a complete Hoosier. </div></BLOCKQUOTE>Many here might not know what a Hoosier is. That or think that it means a high school basketball player. </div></BLOCKQUOTE>

Isn't that a tire

You can post your dealership experiences here:
http://www.dealerscene.com/

It's free and there's no registration. Dan and I came up with this and it's good for all makes, models and dealerships.

WOW...I have been out and not checking this, but will try and "Respond" to all the comments..Passion has nothing to do with it and my failure to "follow-Up" immediately just indicates I am not on here all the time that is all. Hognose, you have no right to use this forum or ANY forum to attack someone you know nothing about. I was pretty direct, with out giving names to prevent SLANDER which is a civil suit, so there will be no names. If you want "Proof" and you are in Sacramento, then please by all means meet me, take a look..I am not sure I really give a **** about your opinion of if you think I am to quote you "These little "grenades" against people or business should not be tolerated. If you're willing to take the time to slander a business or persons reputation, you best be ready to provide proof. Vanishing will not lend credence to your story....". Your comments are curt and rude when I am notifying the people in this area, which I am not under ANY obligation to do. Your post is very disturbing and hateful.

First, I have never dealt with any Tiffany in Service, there is a Tina, who is a coward..The Service Director. Yes, I called the service girl, Tina IMMEDIATELY, and she responded that they would handle it. She called me back and said she talked to her technican and he said "there was nothing there". I took it back to them the next business day, had photos before and after, and the story changed. Service Director said his service tech said the scratches were already THERE..I have photos that show they were not, also asked for the check in document that they give you to sign that shows where they walked around your vehicle and you signed for the warranty work, but they refused to provide that paper. DeGroot decided to call me a liar in front of my husband, thus making a bad situation WORSE. Communication issue? No. Cindy Daugherty, was the next call, who told me what I have already posted. She said she believed her tech, and refused to allow me to provide proof that the damage was done there at the dealership. Yes, there are two sides, but when the Service Director verbally attacks you, and no one wants to consider that it did happen there, they leave your vehicles in the lot when completed, for anyone to walk by and maybe scratch them...I was not blaming a person, just wanted the damn thing FIXED! The Cost was provided to me by Body Kraft on Folsom Blvd, and the scratches are on the door near the handle and top of the door, two lines near the top of the truck.
Now for what appears to be an INSULT on a forum of adults. RMSP, I am not a HOOSIER, keep your nasty comments to yourself and dont infer I am some sort of trailer trash..That is a ****ty comment and you need to keep you immature attidute on a "ricer " forum. I thought Hummer owners had class, you are sadly LACKING...
If you want to attack me because I am a woman in what appears to be a forum of MEN, then oh well. Where the photo was taken? Who cares? As for the FORD comments, first I have a new FORD Escape as well...I also have a Blown Race Car 95 Mustang, a New Peterbilt and two Italian sports cars. I have NEVER had any issues at Future Ford in Roseville. Not that others have the same experience, however, this is not about bad service, or attitudes or anything else..This is about a dealership that damaged a vehicle and refused to repair or make good, or even NEGOITATE with the owners. A vehicle that is under warranty, but was not bought from them. UYes, I will say that the sales people seem to be very nice, but sales and service are different. I love my FORD, as I love the H2, but what good is it to have any vehicle you cannot trust to leave for repairs or service only to have something happen to what you are responsible for and take care of? There is no such thing as "Customer Service" anymore and as has been shown to me on this forum, buy a few, it is easier to "attack" someones character, instead of "taking things under advisement" and being careful. I am going to a Chevy place in Roseville, so thanks for the suggestion from HummerJohn, also thanks for being adult and professional. HummerNewbie..I hope you are not calling me a "tire"..cause if you are, Karma is a wonderful thing especially in FL..cause I am moving to your area...You never know what you may see on the road.
Well this should satisfy the nasty childlike posters and the ones that are just using this as information. I cannot believe that many of you personally ATTACKED another person on this, but...what ever makes you able to look in the mirror.
Caio

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Kaz:
HummerNewbie..I hope you are not calling me a "tire"..cause if you are, Karma is a wonderful thing especially in FL..cause I am moving to your area...You never know what you may see on the road. </div></BLOCKQUOTE>

LOL
No, not calling you a tire. Welcome to Florida when you do get here.

Sorry about the bad exp at Daugherty. I don't deal with them for other reasons. Went to the Bay area to get my H3.

I found their sales staff un-informed and unwilling to work with me. Basically you buy what on our lot and like it or seeya later

Well Seeya I did!

Spur?

Newbie has been forgiven then..I am looking forward to FL...CA is home but peoples mentality and lack of respect and courtsey is overwhelming...and starting to rub off on me..Time to change a bit..

H3'R..I never gave sales a chance..The attitude was instant when they found I bought it from someone not a dealership and that they had to deal with me under warranty...Glad you are happy...No one really cares about "service", Daugherty told me that she was perfect in sales and service and "nothing I can do to her will effect her". Maybe not, but this is a start..Take care..Caio

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Kaz:
CA is home but peoples mentality and lack of respect and courtsey is overwhelming...and starting to rub off on me..Time to change a bit..
</div></BLOCKQUOTE>
This is the reason I moved from So Cal. last year. Quit my job, sold my house and moved to Arizona, I love the desert, I love the heat, there's no smog here, and the people don't want to shoot you if you look at them wrong. You are goin to find idiots everywhere... but there's less of them here.

My aunt & uncle own a Motorcycle shop in Tucson.

But I have never been to AZ, I heard their are a lot of enraged people out there. No botanical allergens out there though, right?

The spiders and huge in AZ.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by h2co-pilot:
My aunt & uncle own a Motorcycle shop in Tucson.

But I have never been to AZ, I heard their are a lot of enraged people out there. No botanical allergens out there though, right? </div></BLOCKQUOTE>
I raced pro moto-x in my youth, knees and ankles not what they used to be....cartilage is lacking, anyhoo 4wheelin is much safer..ok a little safer.
As for enraged people .. there are a few, but you find this everywhere. If you look at the crime statistics, I think Tucson is on the higher end...this is why I live ..um..uh.err a tad North of town

Tit shot please.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Kaz:
Newbie has been forgiven then..I am looking forward to FL...CA is home but peoples mentality and lack of respect and courtsey is overwhelming...and starting to rub off on me..Time to change a bit.. </div></BLOCKQUOTE>

Glad to hear
Don't know about the people there but you get plenty of them here two. I really think the scum bags of the central and eastern US keep moving south to get away from what they have done. When they get to Florida there is no place else to go so they stick around

I wouldn't mind moving back to KC but it really isn't bad here. If I was a beach person, I am sure I would love it but I am not. Think I miss the more scenic terrain and seasons really but it's not bad. Where in the state are you moving?

PS There actually is, or was, a tire manufacturer named Hoosier.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Dug3x3:
Tit shot please. </div></BLOCKQUOTE>

Uhm...Dug, Rubiconman just started posting in other threads. I don't think he's comfortable yet.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by h2co-pilot:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Dug3x3:
Tit shot please. </div></BLOCKQUOTE>

Uhm...Dug, Rubiconman just started posting in other threads. I don't think he's comfortable yet. </div></BLOCKQUOTE>

Thank god

Gimme a sec .. got to take a pic then upload ... patience dear

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Rubiconman:
Gimme a sec .. got to take a pic then upload ... patience dear </div></BLOCKQUOTE>

Oh dear god no

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by h2co-pilot:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Dug3x3:
Tit shot please. </div></BLOCKQUOTE>

Uhm...Dug, Rubiconman just started posting in other threads. I don't think he's comfortable yet. </div></BLOCKQUOTE>

I meant taz , isnt she a newbie girl.

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Dug3x3:
Tit shot please. </div></BLOCKQUOTE>

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by h2co-pilot: Uhm...Dug, Rubiconman just started posting in other threads. I don't think he's comfortable yet. </div></BLOCKQUOTE>

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Dug3x3:
I meant taz , isnt she a newbie girl. </div></BLOCKQUOTE>
Dang ..OK , I wont post it then

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Dug3x3:
I meant taz , isnt she a newbie girl. </div></BLOCKQUOTE>

I think you mean Kaz. Don't think I want Taz to post a tit shot either