CMB,
A few months ago I took it in for some work and had to fight them like dogs to get a vehicle to drive. Luckily I knew a manager and he took care of me. My point to them was I am buying a 55k dollar truck and can't even get a loaner! They said Sonic had taken all of those privi's away. My wife drives a Lexus and it doesn't matter what we take it in for they always give us a car to drive. We can even take it in anytime just to have it washed.
I told them that there competition was taken care of customers alot better than they were.
Besides the loaner problem they have been OK, typical dealer justifacations on problems.
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