<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by BKLYNH2:
"Ok the winch and stuff arrived today. It was _NOT_ as described. Everything is seperate not premounted on the multimount and not with the quick connect already attached. I called GO warn as expected I got a recording. Personally I don't care about mounting it. I am concerned about removing the power leads (red in particular) and therfore messing up the seal. Can anyone tell me if this is something to be concerned about?
Anyway I apologize for posting this thread as a good deal when it apparently is not without its far share of aggrevation.
Peter-"<HR></BLOCKQUOTE>
Sorry Peter, I should have posted my experiences earlier? Maybe we have the beginnings of a class action lawsuit?
Do NOT disassemble the Warn 9.5ti as instructed by the paperwork you received from gowarn... Call Mike McEwen (or probably ANYONE else) at Warn Corporation and he will set you straight about how the winch will be seriously damaged if you do attempt this. From what he told me, this winch is a brand new and IMPROVED design which involves new seals that vastly improve the protection of the winch's components and disassembly by non-trained persons WILL definitely damage these seals.
I will not advise you on what to do, but I can say that I wish that I had simply contacted my credit card company upon receipt of the shipment from GoWarn. They failed to ship me the item I ordered and as far as I am concerned, notwithstanding ANY statements on their website, they should not ONLY pay for the return shipping charges --- but should compensate me for their failure to complete the order as agreed.
I have in the past refused shipments, and had the company send a pick-up order for the faulty/incorrect products. In which case, I simply repacked the items and set them out for the UPS driver.
In my case, I have already modified the winch, something you "might" want to do? I bought the quick-disconnect plugs (cost about $35) and cut the two battery leads that were attached to the winch and then crimped on the plug. Very simple to do if you have the proper tools. Plus to red, negative to black... Fool proof even for me.
The price you paid is even lower that the price I paid, so if you MIGHT decide to just keep it?
Of course, you might also discover that your winch is defective? Maybe you too have "blown the solenoids"? Although, I would "guess" that would be carrying the law of probabilities awfully far? I'd bet yours is fine... Wanna bet?
I think that once I get the winch back and it is operational, I will attempt, one last time, to reach a mutually agreeable compromise on this matter with GoWarn. I do NOT have any illusions that such will be possible, given their previous attitudes, and if need be, I will be contacting my credit card company and contesting the charge. At that point, maybe a third-party will be able to arbitrate and work out a fair arrangement?
I just talked to the repir shop in Tampa, and the serviceman told me that a wire inside the winch had gotten pinched during assembly and that he had repaired it by splicing the wire. He said that to "correctly" repiar it, he could order a new wiring harness which might take a couple of weeks to get in. More problems...
Sorry again that you found out the hardway about this company...
Ed