Quality products should withstand usage by all users, but there are customers who can break anything. I am not talking about H2 cup holder and how others handle H2 because I don't know how they take care things.
I have seen 1 or 2 years new Mercedes-Benz and Porsches with torn seats, broken dash, missing knobs and switches, and things that just simply shouldn't break. I can hear my sales manager typing with doors closed many offices down the hall, sounded like he hates that computer and trying his best to smash that keyboard every time he types.
We have a NY buyer I talk/shout/email with daily for 8 years, he buys for 1,000 stores, he can break new samples within a few hours which we have sold millions without one reported broken. He calls most stuffs cheap POS yet he buys millions. That is just the way he looks at/handles things and how he does business, attack and confrontation mode 24/7, very common NYC manner. The only way to earn business and respect with this type of people is equally strong offense, appreciation, politeness or apology is a sign of weakness and guilt to them.
Some people have heavy hands and some people have different ways to look at things and people.
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