<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by BKLYNH2:
"I got the Warn 9.5ti with multimount + front wiring as a package for $957.00. For clarification the winch comes mounted on the multimount already and the connection plug is installed and sealed to the winch wiring at the factory. The source is GoWarn.<HR></BLOCKQUOTE>
Good luck Peter! I mean better luck than me...
I ordered the 9.5ti multi-mount on April 25th. Paid $150.76 more than you. Oh, did they tell you that the shipping was free? My free shipping from them only cost me $44.86.
When I got the brand new winch, it came in pieces and had to be put together. The FIRST
problem was that the 28" cable that was supposed to go from the winch to the front quick release was NOT sent. After contacting GoWarn.com by email (they suggest using email for fastest service) and NOT getting any reply I contacted Warn Corporation and spoke with a representative named Mike McEwen. He informed me that gowarn.com was NOT an authorized dealer. He repeated it when I asked him if he was sure. Said they had heard of them but that they were not authorized dealers. Go figure? Any ways, Mr. McEwen went on to explain to me that it was just as well the short cable was not included because if I had taken the winch apart to install the cable it would have damaged the newly designed seals which are a main feature of this new winch.
He said that Warn makes a special KIT for people desiring the 9.5ti with the multi-mount. He suggested that since I had bought the winch from gowarn, a non-authorized dealer, I should contact them to see what I could do about my problem. He was sympathetic, but...
So, I called gowarn and spoke to Angela. She said that they were authorized dealers. She didn't know why Warn would say they were not. She said she was sorry that I had been charged shipping and would issue a credit to my charge card. She said she would also talk to her supervisor and explain my problems. She said someone would be getting back in touch with me.
I decided, on my own, to go ahead and drive 120 miles round-trip to the nearest dealer and buy the quick-disconnect plugs for the winch and instead of opening the winch up, just shorten the 6-foot long battery cables on the new winch. The plugs cost over $35.00 plus my time and gasoline at appx. 11 mpg.
The NEXT
problem popped up when I hooked the winch up via the newly installed quick-disconnect plugs. It unreeled but would not reel the winch line back in. I called and talked to Angela again. I told her that I thought that the remote control was bad. The switch worked when flipping it up, but not when you flipped it down. She said that she would check into it immediately and get back with me. I indicated that I was getting quite upset. She said she would take care of everything!
After waiting two days, I called back. Angela acted like she had forgotten to do anything and was a "little" embarrassed... She said she would have her supervisor call me right back.
The NEXT
problem popped up when Mr. Michael Weisberger called me back. He told me that the problem was not with the remote control but that I had "blown out the solenoids on the winch". I told him that I had never even used the winch and that it had failed the very first time I tested it. He asked me what I wanted him to do about it. I told him. We exchanged several "heated" comments at which time he said that there was really just no reason why he should bother to help me on a sale that he made maybe at most, $50 on. This is the winch I had just paid $1262.71 for... When I mentioned contacting my credit card company and contesting the charge he said he would contact the police and have me arrested for fraud! When I stopped laughing, I told him that I wouldn't take up any more of his valuable time and was ready to hang up when he said that maybe he
could help me after all. He said he would call me right back.
The NEXT
problem was when he called back and told me that I was going to have to take the winch back to the dealer in Tampa and have the winch repaired. Another 120 mile trip. The "good news" was that it would be covered under the 90-day warranty! Whoopee.
The winch has been in the repair shop for three days now and I am waiting to hear from the service department.
Oh, by the way, you only need the 20-foot rear cable assembly not the 24-footer. I trimmed about six feet off from the 24-foot rear cable assembly that gowarn sent to me. It "only" costs about $10 extra for the longer cable, but why buy it?
I just did check my credit card and they issued a $45 credit from the $89.86 they charged me for the FREE shipping.
Like I said, good luck...
Ed