PhilD,
I've had my Hummer H2 for less than a month and therefore my experience with my dealership is most limited. With luck, I will never find out if they are really good or really awful? But, judging from just my very limited experience thusfar, I do have to say that my experience with the H2 salesman/dealer has been as good or maybe even slightly better than any previous experiences during my 38+ years of dealing with dealerships.
If I ever do need to have major repairs made on my H2, will the dealership actually provide me with a "loaner" to drive? I hope to never find out. Will the dealer be helpful if and when I have problems? Again, who knows at this point. Will work be done quickly???? Wait & see.
Maybe the dealer I bought my PewterH2 from has done lousy things like installing crappy sunroofs into otherwise fantastic vehicles... I don't know. I did get a lot of trinkets thrown in when I bought mine and they "supposedly" gave me an extra $500 for my trade in over what they thought it was worth... Almost like getting a "deal"?
I have also gotten several phone calls from the salesman, just checking in with me to see if I am still happy or have any problems... I don't think any dealer has ever done that before. Sure, he begged, pleaded and groveled for me to give him high marks on the customer survey, when I get it... I didn't bother telling him that I would have given them high marks without being asked. Sure doesn't COST me anything and to be honest, I will just be reporting truthfully.
I have thought that maybe when I get the survey, I will just drop in (65 miles away) and say Howdy to the salesman and mention that I have the survey with me. Maybe he would like to trade me some more trinkets for it, or maybe a free service: oil & lube? Then he could fill the survey out for me! Wow, that would really be great service? I wouldn't even have to bother filling out silly surveys...
If things go south and I get lousy service, I imagine that I'll find time to post about it here on the forum. But for now, I'm a happy hummer.
Ed