Perspec, it all depends on who the dealer deals with. We deal with a great company and they have always been able to get the CD's back in a couple days. And it also depends on how the service writer deals with it. You basically have 2 options, they can order in a replacement unit(no down time) or remove yours and send it out(more down time but you usually get the CD's back in a bag with the repaired/replacement unit).. But my suggestion for time, have them make sure they get a replacement there and waiting..
certified H2 tech. troll
