Really??
I bought my SUT from Nick over there and couldn't have been happier. Him and his Sales Manager were cool people to deal with. Only experience I had from service was having them swap out my grill and they did send some hot chick to follow me down to where I was having it tinted and give me a ride back to my other car.
I'm confused a bit with your story though - are you referring to yourself as the "owners" or the Daugherty's? Was it the Service Manager arguing with Cindy or with you? She told "you" that the H2 was worth nothing??
Well....she does drive a Bentley GT coupe and Ferrari F360 Modena so maybe she's a tad too stuck up for the common folk owners of H2's. Although that's how she earned the money to buy those fancy cars so I don't see the logic in her saying that.