That odd. I live in Sherman Oaks and have posted several times about the great service I received before and after the H3 actually came to there lots. I ordered mine, sight unseen if Reno, but I kept pestering the Sherman Oaks dealership. I asked every question under the sun and when they finally had one in house I checked it out both in and out and the dealers actually waited after hours so that I could test drive the demo they had. I have had experiences where dealers are kindof stand offish but to generalize about Hummer I think is unfair. True there are some a**holes but there are those who are willing to answer all your questions and do what it takes to have a happy customer.
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