to follow-up Beastmaster....seriously, if that happened, I would
1) send them a bill for the money it cost you to miss your business meeting ( had to utilize vacation time ) as well as pain/suffering add an additional $500 ( thats resonable ) send the bill directly to the CEO of enterprise.
2) File a sexual harrassment complaint against Enterprise on behalf of your wife. Its completely obvious that they knew they were giving the car to a 'woman' and didn't take any common business practice into consideration, figuring she would accept whatever they stuck her with. Its not appropriate conduct for them to act that way toward ANY woman and the organization should be punished appropriately. After calling her 'lady' and 'missy' on the phone, I'm sure she had every right to respond do that degrading remark with vigor.
See how quickly the tides will turn. ( not that i have any experience with this )
oh yeah, and calling their exectutive/legal department and telling them 'i will start so much legal trouble, legal bills, and bad press for your organization you'll have wished you've given me a new ford escort...'it would have been cheaper' seems to do the trick too.
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