Which Service advisor did you work with? In my experience Tifny has been awesome, I have not had a single bad experience there.
Your post makes it a bit hard to understand what the exact damage is, can you post a picture or describe it further? How do you know it's 1k worth of damage?
Did you notice the damage immediately and call it out before leaving or notice it later?
Certainly not trying to imply you aren't 100% correct here but it seems to me we are missing some details/facts.
Who did you initially report this to?
Was it before you left the dealership following service?
If not, how long after?
What was the service advisors initial response?
I assume it was their response which led to the service manager escalation?
Did the manager immediately start yelling/calling you a liar? Or did this occur over the course of multiple conversations?
At what point did Cindy become involved? Did she straight out refuse your claim or did she do any type of investigation to make sure she was making the right decision?
Again, not questioning the validity, but if there is one thing I have learned, it is that there are 2 sides to every story and the devil is in the details.
Thanks!
Chris
|