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Originally Posted by Shrek_H2
cant wait till they call when they do their survey about the service...
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Does anyone know if the surveys are taken seriously?
I've had terrible service too and I've done the surveys but it seems they've only changed the way the survey asks questions and not really how the dealership is runned. I did have better service this last time though (they didn't ruin my car this time) they did take the time to point out little insignificant scratches in my paint at check in time but I couldn't find anyone to go over my truck when I went to pick it up. I bet the stupid racist kid that checked my truck in the last time played the "it was like that when it came in" blame game so they had to have someone else check me in.
Sorry to hear about your incdent Shrek.. hope GM/Hummer does you right.