Quote:
Originally Posted by Agriv8r
service managers are hired in part due to expierence, the expierence may be with running the department and not the specific make or model that he is servicing...before the hollering starts its not my system, just my observation 
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to be honest, I should apologize to all good service managers out there. There are quite a few, and the minority of bad ones are the only ones most will remember.