Geeeez, fourfourto. Why was the field rep out at the dealer and didn't set up an appointment to see yours? And, why did your dealer say last week that he thought the field rep was on vacation? I got the same runaround. The field rep just happened to see mine while checking out another H3 .. and they never called me.
I am MORE than curious to hear what GM Customer Service will tell you in two days. I called 866-790-5700. You have a different # for them? If the first level person at Customer Service can't seem to help you, tell him/her you'd like to 'escalate' your case to the next level up. The next person above him/her has more authority. But, you have to get through the first person first. Good luck and PLEASE post any progression!