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Originally Posted by cmeinck
I told them I'd be calling local papers/media as per your suggestion. I also informed them I am very active on the internet and Hummer forums in particular. She was a lower level CSR who didn't care what I said. That just adds to my frustration. A very serious matter and I don't get to deal with the decision maker. It's insulting at best. I called the dealer and asked for a copy of all my invoices. I'm not taking this lying down. As a consumer, I have rights and will do everything I can do seize them.
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well. i'd go to the media, not just threaten. many local tv channels have consumer investigative reporters who seem to get action. also, i would demand through your dealer for help to bypass these low level gm people who are jacking you off on the phone and get to talk to some sort of regional service manager (if gm has such a thing.) those guys usually can help, or get you to the right person.
