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Originally Posted by VegasGuy
Frankly, I would have told the shop to call me when the lift arrived and they had all the parts to do the job so we could schedule a time to bring it in. I call it planning ahead.
I give the shop credit for providing a loner vehicle the whole time.
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We were out of town on vacation the first week it was in the shop. That's why I dropped it off when I did, put my money down when I did, he got the order in when he did (ie, planning ahead) - I dropped it off on our way down the shore, and it was to be finished when we returned to town. The lift was supposed to be there the day I dropped it off. When I called on our way home, that's the first time I had heard that the kit wasn't even IN yet, the shop owner told me he'd check on tracking. If it wasn't shipped, he'd have no tracking number yet, so I don't know where that was coming from. It sounded, to me, like the box was in transit and was supposed to arrive any day now, so I let it go. At the time, it was a week behind schedule and wasn't a huge deal. I do agree tho - the major delay wasn't his fault. And he did offer to let me come pick the truck up in the meantime, but this was on that Friday and the lift was supposedly coming in the following Wednesday. Not worth it to me to drag 2 little kids out, interrupt hubby's work to find a meetup time at the loaner car place, and a 2 hour round trip just to do it all again a few days later. Of course, it didn't turn out to be "a few days later." Couldn't exactly predict that.
I am extremely grateful for the loaner, but it's not exactly "free" yet. It's through Enterprise, and I'm getting a $200 charge out of my checking account every 2 weeks. It WILL be taken off my final bill for my truck, but in the meantime, I'm still paying.