OnStar rant

[H3less]

In the beginning all was well in the world, there was a promise that I could use OnStar for a few months to see how I liked it for free, all of the great benefits, bla bla bla.
I finally called OnStar and a very pleasant and well versed operator helped me with the system and made an offer of purchasing additional minutes for a reduced rate while still holding onto the thirty free minutes I already had. I was skeptical and asked how long they would last, (I have a cell phone that has about 10,000 rollover minutes) She responded, ?as long as you are a subscriber they do not expire? I thought what the hell why not, they told me at the dealership that the reception is far greater than a cell phone, and when I would need it most would be out in the middle of nowhere fishing and need to tell someone I caught the big one!, so I agreed.
After that I receive a very nice follow up letter with these handy little cards that have my number on them so I can make sure my loved one?s would have the number for the truck, as I read the fine print I saw that my newly purchased minutes has an expiration date of next year and said what in the heck is going on.
To make this a even longer story I decided to write a nice e-mail asking for a clarification before going off on some rant about misrepresentation. They clarified it alright, they said? ?Minutes for OnStar Hands-Free Calling are generally good for one year after you buy them, provided you maintain an active OnStar subscription. Having an active OnStar account does not ensure that minutes purchased will be extended beyond the minute expiration date. At this time, it is not available as a separate service. We apologize for the unsatisfactory experience you had with OnStar. We want to sincerely thank you for taking the time and effort to bring your concerns to our attention. We regret that your experience has been a negative one.In order to carry over your hands free calling minutes you must add more minutes before the current ones expire.?
Makes me want to go right out to my 3 and tear the damn thing out! Thanks but no thanks Big Brother!
Ok I feel better now, thanks for the space to rant, now I will have to watch my rearview mirror and try not to become paranoid!

[Sydonnie]

the 1st operator told u the wrong info saying that they dont expire. when i purchased those 100 mins on top of the free 30 mins.... the operator i dealt with told me they DO expire after a year oct25 2008 for me.

[H3less]

Originally Posted by Sydonnie

the 1st operator told u the wrong info saying that they dont expire. when i purchased those 100 mins on top of the free 30 mins.... the operator i dealt with told me they DO expire after a year oct25 2008 for me.

They should know they probably have the whole conversation on a hard drive some place...man I am sounding paranoid.

[Sydonnie]

Originally Posted by H3less

They should know they probably have the whole conversation on a hard drive some place...man I am sounding paranoid.

She is new....was probably her first day at work and she didnt read the paragraphs on minutes. Some slut almost hit my truck like 30mins ago, thinking i was gonna let her through ... what the **** ever happen to ppl waiting their turn to turn

[H3less]

Originally Posted by Sydonnie

She is new....was probably her first day at work and she didnt read the paragraphs on minutes. Some slut almost hit my truck like 30mins ago, thinking i was gonna let her through ... what the **** ever happen to ppl waiting their turn to turn

I can only hope, maybe a change in the way they handle roll over minutes.
Wow, maybe she thought you would let her in because you didn't want to have your nice new truck scratched!
Maybe she is from Boston, they just pretend not to see you and keep driving until you push in their door with your front bumper!
How do you know she was a slut??

[Big Dad]

Originally Posted by H3less

In the beginning all was well in the world, there was a promise that I could use OnStar for a few months to see how I liked it for free, all of the great benefits, bla bla bla.
I finally called OnStar and a very pleasant and well versed operator helped me with the system and made an offer of purchasing additional minutes for a reduced rate while still holding onto the thirty free minutes I already had. I was skeptical and asked how long they would last, (I have a cell phone that has about 10,000 rollover minutes) She responded, ?as long as you are a subscriber they do not expire? I thought what the hell why not, they told me at the dealership that the reception is far greater than a cell phone, and when I would need it most would be out in the middle of nowhere fishing and need to tell someone I caught the big one!, so I agreed.
After that I receive a very nice follow up letter with these handy little cards that have my number on them so I can make sure my loved one?s would have the number for the truck, as I read the fine print I saw that my newly purchased minutes has an expiration date of next year and said what in the heck is going on.
To make this a even longer story I decided to write a nice e-mail asking for a clarification before going off on some rant about misrepresentation. They clarified it alright, they said? ?Minutes for OnStar Hands-Free Calling are generally good for one year after you buy them, provided you maintain an active OnStar subscription. Having an active OnStar account does not ensure that minutes purchased will be extended beyond the minute expiration date. At this time, it is not available as a separate service. We apologize for the unsatisfactory experience you had with OnStar. We want to sincerely thank you for taking the time and effort to bring your concerns to our attention. We regret that your experience has been a negative one.In order to carry over your hands free calling minutes you must add more minutes before the current ones expire.?
Makes me want to go right out to my 3 and tear the damn thing out! Thanks but no thanks Big Brother!
Ok I feel better now, thanks for the space to rant, now I will have to watch my rearview mirror and try not to become paranoid!

You got your first year of Onstar service free right?

As far as the phone minutes with Onstar, I used their scam up and added another number to the Verizon account. It's fairly cheap. I don't rack up minutes on it but have the phone available.

[fourfourto]

Adds confusing




Option 11: Purchase a PrePaid Minute Package, good for 1 year or until your subscription ends2
To get all the benefits mentioned above, simply select the package of minutes that's right for you, starting at only $13.99 (plus tax) for 30 minutes. If you haven't purchased Hands-Free Calling minutes before, take advantage of our special package, exclusively for first-time purchasers ? 100 minutes for just $14.99 (plus tax), good for 1 year or until your subscription ends.

[+] See a price chart
[?] Close PrePaid Minute Packages are good for one full year and require a one-time payment.
Click here to purchase a package of minutes now. For assistance, please push the blue OnStar button or call us at 1.888.4.ONSTAR (1.888.466.7827).






Option 2: Link your GM vehicle to a Verizon Wireless plan Enjoy the simplicity of one plan, one package of low-cost minutes, and one bill for all your calls. The America's Choice? Plan with OnStar? allows you to link OnStar Hands-Free Calling to a Verizon Wireless Family SharePlan?.
[+] Learn more

[?] Close

The America's Choice? Plan with OnStar? With this plan, you get all the security benefits of OnStar, plus a convenient way to stay connected.

• Use OnStar Hands-Free Calling for less than ever before, with Verizon Wireless plan pricing.
• Make calls to other Verizon Wireless customers on both lines without using your plan minutes, plus get unlimited IN calling and unlimited night and weekend minutes.
• Get one Verizon Wireless bill for all your calls.

Find out how to get this plan.




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1OnStar Hands-free Calling requires a Hands-Free Calling enabled vehicle, existing OnStar service contract and prepaid minutes or enrollment in a shared minutes plan. Not available in certain markets. Calls may be made to the U.S. and Canada only.
2Requires active Onstar service
3Plus tax

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[wpage]

Call back and talk to a supervisor. Get a credit

[Sydonnie]

Originally Posted by H3less

I can only hope, maybe a change in the way they handle roll over minutes.
Wow, maybe she thought you would let her in because you didn't want to have your nice new truck scratched!
Maybe she is from Boston, they just pretend not to see you and keep driving until you push in their door with your front bumper!
How do you know she was a slut??

I sensed it in the way she drove.

[3Hummer]

i know mine expire in december eek! i need to use mine up quick! But truth is chances are you will use over 100 minutes in a year.

[Agriv8r]

Originally Posted by Sydonnie

I sensed it in the way she drove.

could you share this so we all know what to look for....er, ummm, i mean look out for...