REPLACEMENT E&G CLASSIC FENDER FLAIR = $375.00 FOR 1 FLAIR!

[NJ H2]

Originally Posted by Jason

I must first admit, that I do not spend as much time reading through these posts as I should, or would like to. However, this one caught my eye today and felt that I had to get involved.

I contacted Dan at E&G today, he seemed like a decent enough guy and does want to get this situation properly resolved and afforded me the opportunity to assist.

We, Source Motors, have an account with E&G, but only for their Hummer H2 Fender Flares. The dealer cost on one Fender Flare is $141.23 plus the freight charges. NJ-H2, I will be happy to sell it to you at my cost if you still want it.

We do not show the item in our store, so we would need to do a custom order over the phone. The part number you had is correct, 5308240603u, and they do have it in stock (we can drop ship it directly to you).

If I have stuck my neck out there where it does not belong, I do apologize. I just felt that I could help out on this one.

Let me know.

Regards,
Jason
877-700-7687 toll free
954-547-8237 direct

Thanks for helping Jason! It just goes to show what type of Forum we beloing to. I don't think I have ever heard of any Forum owner ever getting involved on an issue like this!!! Thank you again!!

I think that RuggedH2 would love to take you up on that offer. As for me, Dan Clawson stated that if I sent him 1 of the extra right flairs I received by mistake he would send me back the correct left flair for no charge. I will wait to see if Dan follows thru with what he said.
Jason your customer service is over and beyond incredible for what you did. Only if 1/gizzillionth of your CS skills could rub off on Dan, E&G Classic customers would be much happier.

[RuggedH2]

Originally Posted by clawdaddy

Purchasing a replacement flare directly from the selling dealer would be around $100

Jason I really respect you stepping up and offering to make this available to us for your cost. That is amazing customer service!

The question in my mind is from what Dan posted here.

If the dealer cost without profit for themselves is $141.23......... How in the world can customers get a replacement flare for "around $100.00". Most dealers are not going to lose 40+ bucks on each flare.

If Dan himself posted that........ it looks like he was lying. With a dealer markup (standard business) that makes it closer to $200.00 each. That was along the lines of what my original dealer thought.

When many of us got these flares we had no idea that the replacement cost for a broken one would be anywhere near were it is.

This thread has shown those looking to buy these flares what they can expect...... and that is more than those of us that bought them had.

Dan hasn't budged at all.

Jason is the one that stepped up!

[NJ H2]

I have just received an email from Dan Clawson of E&G Classics. He is following thru with what he said and will replace the duplicate right side flair I received with the correct left side flair.
I really appreciate all the support I received on this forum. It's nice to know that H2 Source has your back!!

Event though I don't like the way Dan handeled this situation in the beginning he ended up doing the right thing. Anyone can have a bad day so hopefully thats all this was.
Jason, I know stepping up and contacting Dan was not something you had to do, but you did!
Thanks again!

[RuggedH2]

NJ H2,

I'm glad E&G is doing the right thing. They should have done it from the beginning.

Now......... don't break one.

[NJ H2]

Originally Posted by RuggedH2

NJ H2,

I'm glad E&G is doing the right thing. They should have done it from the beginning.

Now......... don't break one.

Yeah ... you got that right!
But hopefully Dan will work on the replacement pricing issue.

[NJ H2]

I sent back the duplicate passenger side flair to E&G ATTN: Dan just a few days ago and have already received the correct drivers side replacement back from them. Dan followed through with his promise to correct the problem and everything on my end is how it should be.
Next, I hope this thread awakened E&G Classics/Dan to the problem of overly high priced replacement flairs and hopefully they can come up with better pricing for us if/when the flairs get damaged.
I would like to thank everyone for the support showed on this thread and just goes to show that if anything happens, the guys and gals on this forum can help problems get solved

[RuggedH2]

BTT

Orange Crush was lookin for these.

[ROX]

Originally Posted by RuggedH2

BTT

Orange Crush was lookin for these.

I knew I saw it posted and I didn't just dream it.

[OrangeCrush]

Wow, I didn't read this thread before. When I read the title, I thought it was for the "stock" flare replacement.

I'm getting all my parts together to start my build.... obviously, the E&G flares were on the list.

I'm glad NJH2 got everything resolved but I sure as hell wasn't going to order anything from any company that has employees with the kind of customer service that has been posted.

Thanks everyone....


Mark