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11-20-2006, 08:10 PM
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Hummer Professional
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Join Date: Jan 2006
Location: Playing Army all over the world
Posts: 453
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F5's advice worked just as I knew it would
As I have whined about on here for over 9 months now, my roof rails were cracked and they were more then willing to work on any thing I complained about. Just seems they never fixed anything. They came and picked it up and took it to the deal at least 3 times in Aug and sept. Last time it happened they were to replace the roof rails and the recalled jack. After they kept it for two days (they provided me a GMC Envoy) they returned it , 1/2 a tank of gas less and nothing done except rotating my tires but not including my spare. I happened to get a satisification survey the next day as I was bitchin (wrong parts, service guy sick.. all kind of reasons nothing got fixed) and i told them I was holding the survey and I was writing everything they just tried to justify on it and sending it in. The dealer picked it up the next day and two days later all was better. That survey means allot to them....
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Life is tough enough without being stupid
Superior Blue, Adventure Package, Roof mounted off road lights, Auto, 6 Disk Monsoon with XM, Brush Guard, Tire Cover, Husky mud flaps, flat steps, black fuel door.
Other Cars.....
1980 Triumph TR8 3.5 litre V8
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11-20-2006, 09:35 PM
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Hummer Guru
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Join Date: Jul 2006
Location: Stouts Creek
Posts: 4,192
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Re: F5's advice worked just as I knew it would
S.O.
You are so right. That customer satisfaction survey means the world to them. Using it to your advantage is good leverage!  
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"For God so loved the world he gave his only son that whoever believe in him would not perish but have everlasting life. "
(John 3:16)
2006 H3 Slate Blue,Header,Jacked,CAI,Toyo35's,HHO.
Priors...
Explorer
Commander
71 Vette
You Name it!
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11-20-2006, 10:21 PM
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Hummer Authority
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Join Date: May 2006
Location: Arvada, CO
Posts: 1,139
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Re: F5's advice worked just as I knew it would
Good for you scout ... glad it's all fixed now 
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2007 slate blue 5spd w/ adventure package. Still pretty much stock ... dammit
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11-20-2006, 10:27 PM
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Hummer Authority
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Join Date: Mar 2006
Location: Chicago, IL
Posts: 1,086
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Re: F5's advice worked just as I knew it would
why doesnt my dealer care?  i have threatened, blackmailed and assulted them and no gain. Well not the last two, just threatened them with the survey.  |
11-20-2006, 11:02 PM
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Hummer Professional
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Join Date: Aug 2005
Location: Monroe MI
Posts: 278
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Re: F5's advice worked just as I knew it would
Trust me- if I wouldn't go to jail for blowing my dealership up- they'd already be gone. My salesman and the front desk guy were the best however everyone else is terrible.
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If the broom fits, fly it!
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11-21-2006, 12:19 AM
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Hummer Guru
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Join Date: Jun 2006
Location: Out West
Posts: 2,539
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Re: F5's advice worked just as I knew it would
Quote:
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Originally Posted by marin8703
why doesnt my dealer care? i have threatened, blackmailed and assulted them and no gain. Well not the last two, just threatened them with the survey. |
You're not the only one. I've casually mentioned the survey a few times .. peppering my conversation with, "I like filling out surveys .. can't wait to send back the GM Survey once all is completed!". At the end, when the dealer said these issues were normal for H3's, he said, "You have to do what you have to do". So, it seems that it means more to some than others. However, f5fstop is always right on ... it SHOULD make the difference for the dealer when a survey is sent in. 
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2008 H2 Graystone Metallic
2006 H3 Black (sold)
previously known as Hmmm3
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11-21-2006, 01:03 AM
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Hummer Guru
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Join Date: Nov 2005
Location: rollin with Beebs & F5
Posts: 5,546
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Re: F5's advice worked just as I knew it would
F5 rules 
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GREEN no BLING , LINE-X & 35's , Adv. , monsoon & some other crap too
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* Rollin with the Banned and the Damned *
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