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Go Back   Hummer Forums by Elcova > Hummer H3 Discussion Forums > Technical Discussion and Customizing your H3

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  #1  
Old 07-10-2006, 10:46 PM
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Default Okay ... I'm calling GM now.

Re: Rear right axle grind sound with periodic whine .... thanks to ALL of you had tried the quick stop in your 3's for me and offered me suggestions. I just got back from the dealer /service dept ... took the test drive AGAIN with the Service Mgr. They had mine for 10 days this go around and said they couldn't find any problem. He said they took apart (?)the axle, looked at the rear wheels again, and the crossbars (?!) .. no problem. He said they called Hummer Assist and was told that if they checked what they said they checked, then .... "Some H3's just have that grind sound". I told him, "Looks like I'll have to call GM myself and see if they could send someone out, because the dealership just doesn't seem to know the Hummer product very well." He looked at me and said to try if I think it'll help. I left my 3 there. Tomorrow they will paint the hood and hood boxes. <grrrrr> Of course, during the test drive the sound was still there, as he told me it would be. I think someone here had posted this number to call for GM: 866-790-5600. Wish me luck.
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  #2  
Old 07-11-2006, 12:31 AM
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Default Re: Okay ... I'm calling GM now.

Good Luck!
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  #3  
Old 07-11-2006, 01:28 AM
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Default Re: Okay ... I'm calling GM now.

Good luck, and let us know what happens.
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Old 07-11-2006, 01:45 AM
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Default Re: Okay ... I'm calling GM now.

I spoke to the Hummer Division of GM two hours ago. I capsulized everything that the H3 has gone in for so far to the service department up to date .. then I detailed her with the latest unresolved problem, which began on June 6. The dealer had the 3, SO FAR, for 23 days from June 6 to today, July 10. With the hood painting now, they will have it an additional 3-4 days in addition. She 'sort of' hinted to me that dealership may not be "Hummer-savvy" and would I want to consider taking it to another dealer who has had more experience with Hummers. I told her that doesn't sound very encouraging .. to have a dealership SELL Hummer's, but not have the knowledge to repair them effieciently? I told her driving a distance to another dealer would not be convenient and that I'd REALLY like to have a Hummer rep look at my 3, or, at the very least, talk/walk the service mgr through my problem. She's going to call me tomorrow after she talks to my service mgr at the dealer and the regional Hummer rep (who also REALLY specializes in Cadillac's. AGH!) I said that my biggest concern is that this problem may escalate to something serious downline. She agreed and told me that as the very least, they may be able to give me an extended warranty on certain components, in case I have serious problems later with this grinding. I don't live in a small town .. <laughing> ... this shouldn't be happening. I'll update what happens tomorrow. Thanks again for your support.
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Old 07-11-2006, 01:53 AM
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Default Re: Okay ... I'm calling GM now.

I think that you could probably talk the 5086 people on this forum to complain to GM about that dealership. That would get some attention.
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Old 07-11-2006, 01:57 AM
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Default Re: Okay ... I'm calling GM now.

I'm sure GM would love to hear from DirkDiggler and Frankenstien
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