Dealer scratched up my wheel!!!!!!

Can you believe it!
I purposely went to the dealer's service to have my regular 3 month PM done because I thought they would handle my truck a little better than the general service station.
When I got the truck back, the Inspection sticker was just slapped on the windshield, wasn't even straight, the windshield washer fluid wasn't filled, and the wheel, on my left rear was scratched!
As if it was rubbed against a concrete block.

Today, alledgedly, they will swap out a wheel from a return from lease truck of which I inspect and approve.
They seem like they want to make it right, but after this episode, I will not go to the dealer for service again.

[ChiHummer3]

Sounds like my experience at the dealership I go to. They put the frickin' paper mat over the floor mats, but then disrespect everything else on the vehicle.

Good thing is, they do always get things corrected. It's a bit aggravating that things need to be pointed out to them though.

The last "service manager" I dealt with said, "Well - it's not a luxury vehicle." WTF!!!! I don't give a %#&* if it's a Yugo, I want it returned to me in the same condition that it was brought in!!!

I know.....I know.......

[fourfourto]

Lex ,what dealer did you go to.

When ramp in st james installed my first set of replacement roof rails they scuffed up the track with the crossbows.(I didnt say nothing at the time as you can not see it)
When I recently brang it in again for another roof rail replacement I said be carefull not to scratch the track putting in the crossbows and I noticed the track was replaced also and no scuffs.

If you go into the repair shop you can see the techs banging stuff around tossing tires/rims to the ground.You would think they would be more carefull.

I only go in for warranty problems ,Ill do the rest myself.

BTW The service rep in febuary said I have 25,000 miles on the H3 and I need the rears ,trans and transfer case serviced it would be $1,000
I told them the book said 100,000 miles I would do it myself at 50,000 miles.

fourfour2,
It was North Bay, in Great Neck.
I'm leaving for the showroom right now, so we will see how the day transpires from here out.

[fourfourto]

Good luck lex.
lex are you a state trooper ?
My neighbor is one ,I beleve he works out east. Chris B is nice guy in his 30,s drives a undercover WRX he is a investigator,hes been on the job about 10 years.

Lex you ever get out to smiths point beach ?,Its only open at the inlet for fishing now the ocean side should be open soon.

Not seeing that kind of sloppy service here from my dealer.

[Agriv8r]

you have a right to expect your vehicle returned in better condition than when you brought it in, it is in HUMMER's mission statement...

[graydog]

Originally Posted by Lex_Ordo

Can you believe it!
I purposely went to the dealer's service to have my regular 3 month PM done because I thought they would handle my truck a little better than the general service station.
When I got the truck back, the Inspection sticker was just slapped on the windshield, wasn't even straight, the windshield washer fluid wasn't filled, and the wheel, on my left rear was scratched!
As if it was rubbed against a concrete block.

Today, alledgedly, they will swap out a wheel from a return from lease truck of which I inspect and approve.
They seem like they want to make it right, but after this episode, I will not go to the dealer for service again.

WELL, God forbid you have to fill your own washer fluid, scratched wheel? you can live with that, BUT a inspection sticker JUST SLAPPED ON NOT STRAIGHT!!!!!!!!! THIS IS JUST TO MUCH. This could drive you to the nut house. I think you should call the president, take theropy, and try to GET OVER IT.

Inspection stickers required there? I don't want any stickers on my rig.

[BlueHUMMERH2]

Bah, evil dealerships. I enjoy doing service on my own, but I find it overwhelming sometimes, or think that maybe I will do something wrong. But I figure I probably will take the time and effort to make sure it's right to a much greater extent than a guy working at the dealership. So I continue to do my own work, save some money, and put in better fluids for the same price.

I would be angry about a scratched wheel, especially if I take good care of a truck, and don't use it off-road (which is probably 50% of the people here). And that washer fluid probably cost a fortune from the dealer!

[dеiтайожни]

Originally Posted by graydog

WELL, God forbid you have to fill your own washer fluid, scratched wheel? you can live with that, BUT a inspection sticker JUST SLAPPED ON NOT STRAIGHT!!!!!!!!! THIS IS JUST TO MUCH. This could drive you to the nut house. I think you should call the president, take theropy, and try to GET OVER IT.

Remind me to take advantage of you in any business dealings we may have.

You pay for all the fluids to be checked and topped off. A rim is damaged by the techs and you think that's perfectly acceptable? Next you'll be saying my skid plate that the dealer stole and the condenser that had half it's fins bent is all a part of having your vehicle serviced and if **** happens, oh well.

[graydog]

Originally Posted by dеiтайожни

Remind me to take advantage of you in any business dealings we may have.

You pay for all the fluids to be checked and topped off. A rim is damaged by the techs and you think that's perfectly acceptable? Next you'll be saying my skid plate that the dealer stole and the condenser that had half it's fins bent is all a part of having your vehicle serviced and if **** happens, oh well.

NOW you got it.

Originally Posted by graydog

WELL, God forbid you have to fill your own washer fluid, scratched wheel? you can live with that, BUT a inspection sticker JUST SLAPPED ON NOT STRAIGHT!!!!!!!!! THIS IS JUST TO MUCH. This could drive you to the nut house. I think you should call the president, take theropy, and try to GET OVER IT.

Tell you what.
Why don't you send me the $150 it cost for my service. It appears that you don't seem to care if you get quality service.
It really is too bad that I expect so much and you expect so little.

People like yourself, that allow negligent behavior create a society of low expectations. My money is hard earned and I don't care to throw it out the window when I pay for a service to be rendered. It's the unmanaged little things that create bigger problems. And we wonder why people don't want to keep service in the US.
Maybe I'd be better off sending my truck to India, so a GM rep there can work on my car.

I sure hope that this post doesn't offend you like the other post did!

[ChiHummer3]

Originally Posted by Lex_Ordo

Tell you what.
Why don't you send me the $150 it cost for my service. It appears that you don't seem to care if you get quality service.
It really is too bad that I expect so much and you expect so little.

People like yourself, that allow negligent behavior create a society of low expectations. My money is hard earned and I don't care to throw it out the window when I pay for a service to be rendered. It's the unmanaged little things that create bigger problems. And we wonder why people don't want to keep service in the US.
Maybe I'd be better off sending my truck to India, so a GM rep there can work on my car.

I sure hope that this post doesn't offend you like the other post did!

Well said! I agree 100% It shouldn't be too much to ask for service to be done properly and get your car back looking the same as it did when you took it in.

[Agriv8r]

F5 is right, damage caused by the dealership does not fall under the bumper-to-bumper warranty. That falls on the dealers shoulders, they should bear the burden of the repairs. HUMMER will call the dealer and say I have XXXXX on the line and they are complaining about XXXX and we are wondering what your solution might be. They dont say, this is warranty fix it. They try to encourage the right thing.

My dealer has so many of those stock wheels taking up valuable space, they would have gladly swapped the damaged wheel.

When they replace OEM tires, they replace the wheel and the tire all at once for the price of the tires.

[Hmmm2]

Originally Posted by ChiHummer3

Well said! I agree 100% It shouldn't be too much to ask for service to be done properly and get your car back looking the same as it did when you took it in.

What gives the dealer the right to scratch ANY part of your vehicle? You should receive it back in at least the same condition you had taken it in to them! I'm VERY careful with mine .. I don't like dings or scratches. If I wanted them, I'd get them on my own, like wedging my H3 inbetween two cars in a mall parking lot .. or going to a car wash that still uses plastic staps in an undesirable neighborhood. A sticker slapped on crooked means the person who put it on just couldn't care less. Does it take THAT much more effort to put it on straight? How lazy could they be. Anyways, I feel the same as Lex_Ordo. I take care of mine. I like it that way. After all was said and done .. I paid about $45k for mine when I got it.. That's not really a drop in the bucket. I don't want a tech who couldn't care less putting on a scratch I didn't ask for. I had the dealer repaint my hood TWICE because the first time they did it was a disgrace. They actually tried to tell me it was perfect. Anyways .. stepping off my soapbox now. Good luck Lex_Ordo.

Thanks Hmmm3,
I'm actually meeting with the president of the Dealership today. Looks like they will be ordering me a new wheel. (I Hope) Keeping my fingers crossed.