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02-21-2006, 06:14 AM
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Hummer Authority
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Join Date: May 2004
Location: The Carolina's
Posts: 1,198
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This is just one man's opinion...and I hope my experience is isolated but SMA's customer is extremely poor.
Some of you know that I recently purchased a SMA Heavy Duty Brush Guard. I purchased it from a Baltimore Hummer dealership that opened the box, then shipped it to me without properly securing the box. The damn thing weighs 70 pounds so of course the box blew open.
When I received it the hardware was all over the place, the instruction sheet was missing and the brush guard suffered scratches. The parts boys at Anderson Automotive ( http://www.andersonautomotive.com/en_US/) took no responsibility and told me to take the matter up with the shipper. Bastards.
On to SMA - I called SMA about 12 times, leaving messages with the operator and on voice mail to get a parts list and an instruction sheet. After about a week they faxed over the instructions on how to mount the valence! I don't have a valence and explained that to them from the begining. Now it's been three weeks and I'm leaving messages on a daily basis. Still, no response. I'm even giving them my 800 work number. This is absurd. Oh, I also emailed them 8 times as well.
I wish I could start a boycott but I know Jason sells their products on his site. They seem to have fantastic products but their lack of customer service is both surprising and irritating.
I will not purchase an SMA product again, nor will any of my 6,000 employees. At least I have control over that.  But only 6 of them have Hummers though... 
__________________
2006 Fusion Orange Limited Edition H2
2008 Greystone Metallic / Sedona H2 (Sold)
2004 Sage Green H2 LUX w/ Nav (Sold)
2006 Black H3 LUX + Off Road (Sold)
2003 Yellow H2 LUX (Sold)
2003 Pewter H2 Adventure (Sold)
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02-21-2006, 06:14 AM
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Hummer Authority
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Join Date: May 2004
Location: The Carolina's
Posts: 1,198
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This is just one man's opinion...and I hope my experience is isolated but SMA's customer is extremely poor.
Some of you know that I recently purchased a SMA Heavy Duty Brush Guard. I purchased it from a Baltimore Hummer dealership that opened the box, then shipped it to me without properly securing the box. The damn thing weighs 70 pounds so of course the box blew open.
When I received it the hardware was all over the place, the instruction sheet was missing and the brush guard suffered scratches. The parts boys at Anderson Automotive ( http://www.andersonautomotive.com/en_US/) took no responsibility and told me to take the matter up with the shipper. Bastards.
On to SMA - I called SMA about 12 times, leaving messages with the operator and on voice mail to get a parts list and an instruction sheet. After about a week they faxed over the instructions on how to mount the valence! I don't have a valence and explained that to them from the begining. Now it's been three weeks and I'm leaving messages on a daily basis. Still, no response. I'm even giving them my 800 work number. This is absurd. Oh, I also emailed them 8 times as well.
I wish I could start a boycott but I know Jason sells their products on his site. They seem to have fantastic products but their lack of customer service is both surprising and irritating.
I will not purchase an SMA product again, nor will any of my 6,000 employees. At least I have control over that. But only 6 of them have Hummers though...
__________________
2006 Fusion Orange Limited Edition H2
2008 Greystone Metallic / Sedona H2 (Sold)
2004 Sage Green H2 LUX w/ Nav (Sold)
2006 Black H3 LUX + Off Road (Sold)
2003 Yellow H2 LUX (Sold)
2003 Pewter H2 Adventure (Sold)
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02-26-2006, 04:45 PM
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Banned
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Join Date: Jan 2003
Posts: 24,247
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Taz, can you guys make me a plastic "box" or whatever to put my switchbox into somewhere on my dash. It's the set of switches in the bottom right of the picture below. I have been unable to find a good location to put it and need to fab something up with some plastic so that it doesn't look red-neck engineered.
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02-26-2006, 04:40 PM
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Hummer Authority
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Join Date: Nov 2004
Location: Little Rock, Arkansas
Posts: 1,784
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There is a small company that is building fast to increase the billet they can turn out. I cannot name them as asked not to but, they produced all the billet on the last 2 years special edition h2's. They are great people and have been cutting into SMA little by little.
Do not know how far they can take it as 4 years ago it was a Mom and Pop deal with the guy doing it in a garage after work i think. But, after his first year he went full time and constantly adding size to factory. He does all maching and chroming in house so he can control quality. So it could be SMA is being hurt and going to get hurt more. I know they have made many trips to GM early part of last year and some trips through the year 2005. I run some of their things on the mall Queen and Dragon can verify that it has been great quality if he remembers which parts they are, We have altered quite a few things including reducing the billet on the Queen. I will say they make the best billet chromed hood spring on the market. Will not allow water to get inside like the rest of the springs and rust and fall apart.
TAZ
__________________
05 H2 SUV cus. paint, Magnuson SC 6/12lb boost, cowl hood scoop, 12" dash touchscreen, GM elec. fans, HPTuners.com tuning soft., Dynatech headers dual catback exhaust Jet Hot chrome front to back Flowmaster Super 40's, Diamo 8 Karat rims & 325X60-20" Toyo, 4 OEM Captain seats Katzkins leather, rear console computer inside running all AV/NAV etc., Infinity component system 3 amps Tsunami Caps, rear flip down 12" monitor, headrest monitors, overhead console boost, fuel pressure, & A/F ratio gauges
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02-21-2006, 07:48 PM
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Hummer Professional
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Join Date: Nov 2002
Location: La Porte,TX
Posts: 391
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Kacyk....
If Jason can't get you the instructions from SMA PM your mailing addy. and I will mail a set to you. I would fax them but the pics won't come out and you will need the pics.
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02-21-2006, 02:56 PM
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Hummer Authority
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Join Date: Sep 2005
Location: Texas
Posts: 1,795
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I have been waiting months for a damn RMA from which I am being told needs CEO approval! WTF, they suk!
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H2 SUT 4.56 Gears, Front Locker, Cognito Pitman/Idler kit & Idler Pivot Kit, Fab Tech Tie Rods, True Tech Trailing Arms, Edelbrock Panhard Rod, PML rear Diff & Tranny Pans, Corsa Exhaust, Dynatech LT Headers, Diablo Predator Programmer, Volant CAI, Warn 9500 Winch, Escort 8500x50 & ZR3 Laser Shifter, Delta Light Bar, Rancho Steering Stabilizer & Bilstein Shocks, Ron Davis Radiator, PowerSlot Rotors, Hawk Brake Pads
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02-21-2006, 08:33 PM
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Hummer Expert
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Join Date: Mar 2004
Location: Houston, Texas
Posts: 917
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I would be less worried about instructions(don't use anyway) and more worried about the damage.
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by PARAGON:
He needs the instructions. The shipper won't have the instructions. </div></BLOCKQUOTE> |
02-21-2006, 11:04 AM
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Banned
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Join Date: Jan 2003
Posts: 24,247
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He needs the instructions. The shipper won't have the instructions.
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02-25-2006, 04:09 AM
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Hummer Authority
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Join Date: May 2004
Location: The Carolina's
Posts: 1,198
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Sorry for the late response but we were up at the cabin since the kiddies were out of school this week. Tons of beautiful snow (and sun)!
Thanks to a fellow forum member I now have the install sheet. This forum has been a tremendous resource center for all of us. Thanks Jason!
As per SMA, still now reponse. I did send two more emails and three messages on their customer service line asking for the parts list. I may just send them the PDF file I now have for the brush guard install, just to be a wise ass... 
__________________
2006 Fusion Orange Limited Edition H2
2008 Greystone Metallic / Sedona H2 (Sold)
2004 Sage Green H2 LUX w/ Nav (Sold)
2006 Black H3 LUX + Off Road (Sold)
2003 Yellow H2 LUX (Sold)
2003 Pewter H2 Adventure (Sold)
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02-21-2006, 10:36 AM
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Hummer Expert
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Join Date: Mar 2004
Location: Houston, Texas
Posts: 917
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Why not call the shipper? They have insurance to replace damaged items. If it was packed improperly then they will put it back on the seller.
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02-24-2006, 03:35 AM
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Join Date: Nov 2002
Location: San Diego CA.
Posts: 851
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">I will not purchase an SMA product again, nor will any of my 6,000 employees. At least I have control over that. </div></BLOCKQUOTE>
 Holy Cow, Im glad I don't work for you |
02-25-2006, 04:21 AM
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Hummer Guru
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Join Date: Nov 2004
Location: Eastern Washington
Posts: 2,452
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__________________
'03 H2
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02-23-2006, 01:26 AM
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Hummer Expert
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Join Date: Jun 2004
Location: Phoenix, AZ
Posts: 605
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Hmmm...this whole story seems to correlate with some other strange stuff I've been hearing.
I got a call from one of the local dealer guys here in Phoenix a few weeks ago. They sold an Alpha (amazingly enough), and the new owner wanted a tire carrier.
They called up SMA, and was promptly told that the tire carrier isn't being made any more for the H1. Dealer calls me on a "WTF?" type call, I call, and surprise! No joy. No parts. Won't make any more either.
So - I send the dealer pics of a custom tire carrier that was made for another H1, and now Four Wheelers Supply has a prepaid sale on a custom tire carrier with integrated can and HiLift stowage. SMA just screwed up on that one.
So - I wonder if their Jeep/Caddy/Ford/GM business is taking things away from what got them there in the first place - Hummers.
__________________
1997.5 HMC4 Hummer H1 w/Slantback shell (Mine)
2006 Hummer H3 Adv. Package (Wife's)
M101A2 Trailer
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02-21-2006, 01:15 PM
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Site Admin
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Join Date: Oct 2002
Location: Deerfield Beach, FL
Posts: 1,011
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Kacyk,
Let me see if I can help, do me a favor, send me an email with your fax number and ship to address:
jason@somo.com
SMA has been going through some tough times as of late, but I believe I can help you out.
Regards,
Jason
__________________
www.somo.com - Custom. Accessories. Home of the H2 Source and the H3 Source.
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02-24-2006, 01:15 PM
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Join Date: Feb 2006
Location: So Cal
Posts: 15
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maybe not a holding company, but an organization that advertises that they will incorporate you in nevada for a fee. and they just use their address for everyone?
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02-28-2006, 01:34 AM
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Hummer Authority
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Join Date: Nov 2004
Location: Little Rock, Arkansas
Posts: 1,784
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PARAGON
I'm glad Dragon looked in as that is one of His specialties and I would have asked Him to look at it. He has a major gap in My dash that He is filling in. I hope He is taking before and after Pics so I can show why I brag on Him so much and sometimes commit Him before talking to Him. But, He would tell You ever guy We have has something that they are really extra skilled at so He does it to them worse than I do to Him.
TAZ
__________________
05 H2 SUV cus. paint, Magnuson SC 6/12lb boost, cowl hood scoop, 12" dash touchscreen, GM elec. fans, HPTuners.com tuning soft., Dynatech headers dual catback exhaust Jet Hot chrome front to back Flowmaster Super 40's, Diamo 8 Karat rims & 325X60-20" Toyo, 4 OEM Captain seats Katzkins leather, rear console computer inside running all AV/NAV etc., Infinity component system 3 amps Tsunami Caps, rear flip down 12" monitor, headrest monitors, overhead console boost, fuel pressure, & A/F ratio gauges
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02-23-2006, 02:13 AM
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Hummer Authority
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Join Date: Aug 2005
Location: On the Beach or at the River
Posts: 1,204
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I have heard, from an undisclosed source, that SMA lost their contract with HUMMER and if I remember correctly they were in bankruptcy. I could be wrong, I have no proof of this to be true. Just something I heard. |
02-25-2006, 04:05 PM
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Hummer Guru
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Join Date: Jan 2004
Posts: 7,060
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by PhilD:
There's a post on another forum saying that SMA are out of the aftermarket biz, and just focussing on supplying GM.
No idea of it's true, but sounds possible. </div></BLOCKQUOTE>
Phil, I thought GM was dropping SMA? Did I hear this wrong? Or was is just a couple of their products.
__________________
TAIL RATED!
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02-24-2006, 03:05 AM
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Hummer Authority
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Join Date: Nov 2005
Location: Atlanta GA
Posts: 1,403
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Its probably because SMA stuff is GHEY
__________________
00 H1 opentop (HMCO) Red/Tan, 6.5 Turbo Diesel, CTIS, 37x12.50 Cooper STT's
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02-27-2006, 05:32 PM
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Hummer Professional
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Join Date: Mar 2005
Location: Conway, Arkansas
Posts: 277
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holy cow, paragon. that's a lot of conveniences. i can fiberglass you something. pm me. don't want to threadjack.
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