Service Department Denial

[Scouts Out]

Ok, I really liked the salesman (Todd) and the first service manager that Wright had (George). He has quit (apparently awhile ago but they just now finally admitted it). George was on top of things, he knew what was happening, I think he even read the board. In the past three months they have had two different service managers, the first was a jag-off, rude, and ingnorant. He thought he and he only was the resident expert. He was the one who told me in early July not to worry about the Jack and that the roof rails were not even being made yet to be replaced and that they were being replaced at the discretion of the dealer.

I call today to check to see if they were ready to replace mine and behold, a new service manager. This one is nice but preoceeds to tell me that the roof rails have not made it into there parts department yet because they have not released the parts numbers yet. I ask her to hold and tell her I have the parts number (from the H3 forum, thank you). She replies, let me call you back. two hours later, nada, none no phone call back.

When should I get mad?