Answering a phone call using Onstar

[Mike E]

Originally posted by f5fstop:
Here is the reply I received last month from Verizon:

Dear xxxxx,

Thank you for contacting the Verizon Wireless Business Support Center.

We were happy to review your request for account xxxxxxx.

You will not be able to take advantage of your employee discount if you add an Onstar account, however we have a team that is currently working on this situation. We will contact you as early as next month once this situation has been resolved.

We apologize for any inconvenience.

If you have any questions, please respond to this message, via e-mail, with Reference #3391776, or contact the Business Support Center at 1-866-294-1329.

We appreciate your business. Thank you for contacting Verizon Wireless.



Sincerely,

Joy L.

Verizon Wireless
Business Support Center
Dublin, Ohio

"We never stop working for you!"

The above response is subject to the terms of your Service Agreement and calling plan, which apply to all lines on your account. Please read those materials for full details. Our liability is limited. In the event of a conflict between this response and the terms of your Service Agreement and calling plan, the terms of your Service Agreement and calling plan will govern. Verizon Wireless's calling plans, rate areas, rates, agreement provisions, business practices, procedures and policies are subject to change as specified in the Service Agreement.

Verizon has been great getting in contact with me when they have stated they would, so I'll give them a few more weeks. Besides, I have 100 minutes to use before I want to transfer to verizon. I heard those minutes go away when you switch.

As for caller ID or number being called. Mine only says PHONE on the radio display, for outgoing of the one incoming call I have received. I have the MP3 player, and I do know it has a smaller display than the six-disc so this might be the problem.

-That's basically what they told me over the phone but after about an hour they called me back and the representative said that she worked with a manager and they did some fancy workaround and got it to give me the discount and add the verizon/onstar number to my account. So I know it can be done but it looks like you just need to get the right customer service rep that will go through the trouble for you.
-I retract what I said about the caller ID. You guys are correct about the number being displayed on the radio. I checked it last night.