Service department needs people skills!!!

[H3 Hummer]

Zero customer service. I hate them.

2.5 hours for an oil change. When I asked why, they said it was because they had to replace the battery. Only thing they did was carry the battery and put it (still in the package) inside the trunk.

I love the H3 but do not have time for their ignorance and unprofessionalism. I will leave GM soon and unfortunately the H3 also.

Don't get me started on the survey cards. This is what the guy told me, "they don't even look at them if they are not all 5's" 5 being the highest.

Don't get me started on the loaner car issue.
Don't get me started on the scratches on the radio.

This is just not one dealership but 4 seperate GM dealerships. I have had issues with VW dealerships and even one of the local BMW's. GM is by far the worse when it comes to the Service Department.