what is acceptable?

[Brian H]

I have had very slow call backs from the dealer I bought my H3 from. Anywhere from the next day to a week. For example, I called Monday to get a price quote on mud guards and rubber floor mats. Salesman returned my call Thursday and said he would let parts know what I wanted and they would call me back in a little bit. It's now Friday and no call. On most occasions this is how it always goes. Is this acceptable customer service? I just got my survey in the mail and need to know if I should put this in there as bad service or what. I'm not one to get mad about stuff like this, I just take my business elsewhere. I just ordered the stuff I wanted from a local Chevy dealer. Just need you opinion on this and hopefully there are some Hummer salesmen that will respond to this.
Thanks in advance for any help!
Brian