What's the deal with the survey you get after purchase?

[Dani]

Originally posted by NASCAR17:
i did the same thing. i went to the dealership with mine and sat down and talked the sales mg. made him listen and agree with the things they did wrong. like hiding the 400 to take off a roof rack and a factory brush guatd i didnt want . they hid it in the finacing and i saw it at the last mintue.they have to have ALL PERFECT SCORES or it is a fail grade they told me. so i got a were sorry and a free tank of gas and more free tshirts.trust me they told me its all good scores or if ONE BAD MARK and the sheet is consider a fail grade for them.this is YOUR TIME TO BE IN CONTROL OF THEM.USE IT AND TELL THEM HOW YOU FEEL.They should bend over for you with it in your hands.let us know what happens on here after you take it in there.

First- let me start by saying that I absolutely LOVE my H3. However- I'm still not thrilled with the finance people at the dealership where I bought it. The fact that they told us we were approved for a specific rate then they up the rate by almost 4% when we tell them that we don't want the 2 extra items they were automatically adding in- and then there's the part where they offer me the dvd entertainment system and the 3m coating "for my trouble" then end up not giving it to me when I refuse their financing. It's ridiculous. Something else I thought was odd- I bought the H3 on the 17th of April but as far as Onstar is concerned- they have me purchasing the vehicle on the 26th of March. I called them and inquired as to where they got that date and I was told that it's the date the dealership activated Onstar for me. Interesting as I was there when my salesperson activated the service and I can assure you it wasn't on the 26th of March.
I've just never had this much trouble buying a vehicle ever (and I've purchased many). I've always tried to be an honest person and say what I think/feel however this time I'm not sure what to do. Technically- I never had a salesman at the dealership. I dealt ONLY with the administrative guy who sits at their front desk. He's the ONLY reason I purchased from this dealership. Unfortunately since he's not a "salesman" he gets nothing from the sale. I have no problems giving him 100% ratings. The finance people on the other hand- I want to give them the worst rating but on the other hand- I don't like to mess with people's $$/jobs and knowing that this survey has a lot of affect on a dealership- it's tough for me.

I do feel that the only reason my interest rate changed was because we were declining extras from the dealership. I feel that the dealership was trying to keep the $$ somehow whether it be through the higher interest rate kickback or whatever.
Am I wrong to not give 100% ratings?