Sacramento Hummer SUXS!

[hognose]

Which Service advisor did you work with? In my experience Tifny has been awesome, I have not had a single bad experience there.

Your post makes it a bit hard to understand what the exact damage is, can you post a picture or describe it further? How do you know it's 1k worth of damage?

Did you notice the damage immediately and call it out before leaving or notice it later?

Certainly not trying to imply you aren't 100% correct here but it seems to me we are missing some details/facts.

Who did you initially report this to?
Was it before you left the dealership following service?
If not, how long after?
What was the service advisors initial response?
I assume it was their response which led to the service manager escalation?
Did the manager immediately start yelling/calling you a liar? Or did this occur over the course of multiple conversations?

At what point did Cindy become involved? Did she straight out refuse your claim or did she do any type of investigation to make sure she was making the right decision?

Again, not questioning the validity, but if there is one thing I have learned, it is that there are 2 sides to every story and the devil is in the details.

Thanks!

Chris

[HummerNewbie]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Dug3x3:
I meant taz , isnt she a newbie girl. </div></BLOCKQUOTE>

I think you mean Kaz. Don't think I want Taz to post a tit shot either

[Rubiconman]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by DRTYFN:
You're actually looking at that thing??? You're creepy. </div></BLOCKQUOTE>
It's kinda like when my wife went to the grocery store a while back, as she was passin the veggies she saw this thing( I think it was a coconut), but it was covered in this blue-ish mold. She couldn't keep her eyes off of it ..every pass up and down the isle she hadda go back an take another look.

[HummerNewbie]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Rubiconman:
Gimme a sec .. got to take a pic then upload ... patience dear </div></BLOCKQUOTE>

Oh dear god no

[Rubiconman]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Kaz:
CA is home but peoples mentality and lack of respect and courtsey is overwhelming...and starting to rub off on me..Time to change a bit..
</div></BLOCKQUOTE>
This is the reason I moved from So Cal. last year. Quit my job, sold my house and moved to Arizona, I love the desert, I love the heat, there's no smog here, and the people don't want to shoot you if you look at them wrong. You are goin to find idiots everywhere... but there's less of them here.

[Kaz]

WOW...I have been out and not checking this, but will try and "Respond" to all the comments..Passion has nothing to do with it and my failure to "follow-Up" immediately just indicates I am not on here all the time that is all. Hognose, you have no right to use this forum or ANY forum to attack someone you know nothing about. I was pretty direct, with out giving names to prevent SLANDER which is a civil suit, so there will be no names. If you want "Proof" and you are in Sacramento, then please by all means meet me, take a look..I am not sure I really give a **** about your opinion of if you think I am to quote you "These little "grenades" against people or business should not be tolerated. If you're willing to take the time to slander a business or persons reputation, you best be ready to provide proof. Vanishing will not lend credence to your story....". Your comments are curt and rude when I am notifying the people in this area, which I am not under ANY obligation to do. Your post is very disturbing and hateful.

First, I have never dealt with any Tiffany in Service, there is a Tina, who is a coward..The Service Director. Yes, I called the service girl, Tina IMMEDIATELY, and she responded that they would handle it. She called me back and said she talked to her technican and he said "there was nothing there". I took it back to them the next business day, had photos before and after, and the story changed. Service Director said his service tech said the scratches were already THERE..I have photos that show they were not, also asked for the check in document that they give you to sign that shows where they walked around your vehicle and you signed for the warranty work, but they refused to provide that paper. DeGroot decided to call me a liar in front of my husband, thus making a bad situation WORSE. Communication issue? No. Cindy Daugherty, was the next call, who told me what I have already posted. She said she believed her tech, and refused to allow me to provide proof that the damage was done there at the dealership. Yes, there are two sides, but when the Service Director verbally attacks you, and no one wants to consider that it did happen there, they leave your vehicles in the lot when completed, for anyone to walk by and maybe scratch them...I was not blaming a person, just wanted the damn thing FIXED! The Cost was provided to me by Body Kraft on Folsom Blvd, and the scratches are on the door near the handle and top of the door, two lines near the top of the truck.
Now for what appears to be an INSULT on a forum of adults. RMSP, I am not a HOOSIER, keep your nasty comments to yourself and dont infer I am some sort of trailer trash..That is a ****ty comment and you need to keep you immature attidute on a "ricer " forum. I thought Hummer owners had class, you are sadly LACKING...
If you want to attack me because I am a woman in what appears to be a forum of MEN, then oh well. Where the photo was taken? Who cares? As for the FORD comments, first I have a new FORD Escape as well...I also have a Blown Race Car 95 Mustang, a New Peterbilt and two Italian sports cars. I have NEVER had any issues at Future Ford in Roseville. Not that others have the same experience, however, this is not about bad service, or attitudes or anything else..This is about a dealership that damaged a vehicle and refused to repair or make good, or even NEGOITATE with the owners. A vehicle that is under warranty, but was not bought from them. UYes, I will say that the sales people seem to be very nice, but sales and service are different. I love my FORD, as I love the H2, but what good is it to have any vehicle you cannot trust to leave for repairs or service only to have something happen to what you are responsible for and take care of? There is no such thing as "Customer Service" anymore and as has been shown to me on this forum, buy a few, it is easier to "attack" someones character, instead of "taking things under advisement" and being careful. I am going to a Chevy place in Roseville, so thanks for the suggestion from HummerJohn, also thanks for being adult and professional. HummerNewbie..I hope you are not calling me a "tire"..cause if you are, Karma is a wonderful thing especially in FL..cause I am moving to your area...You never know what you may see on the road.
Well this should satisfy the nasty childlike posters and the ones that are just using this as information. I cannot believe that many of you personally ATTACKED another person on this, but...what ever makes you able to look in the mirror.
Caio

[HummerNewbie]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by PARAGON:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by RMST:
Let's face it. Judging by that picture this woman is a complete Hoosier. </div></BLOCKQUOTE>Many here might not know what a Hoosier is. That or think that it means a high school basketball player. </div></BLOCKQUOTE>

Isn't that a tire

[DRTYFN]

Originally Posted by Kaz

Here is a little story, about a couple and their 2003 H2 and the damage done by Sacramento Hummer technician, and the Service Manager who yells and calls the owners "liars"..(He had issues because we did not buy it from them. The damage to our door is $1000 worth of beautiful to the metal scratches..The scream match between the Service Director and the owners was "priceless". Even more important is that the OWNER, Cindy Daugherty, said she is "perfect" and her dealership is also, and she refused to do anything..prove us wrong, compromise or just say SORRY..yet, she focused on the nasty exchange of words and the upset customers. After all she said the H2 was worth nothing...She had no idea why we would be upset..So, our first Hummer, last trip to Sac. Hummer and if GM does not step in so we dont have to be out of pocket the damages, then the Hummer is lible to be traded in for a Ford. Our perfect Hummer 2 is now damaged..So for all those in our area, thinking of buying..please do..great wheels...STAY AWAY from Sacramento Hummer...I would not give the Perfect Cindy Daugherty any more perfect reviews..buy from the Bay Area, they seem pretty damn nice so far.

After your recent attempt at fleecing NJ you should have a warning attached to your name letting people know about your lack of ethics.


ps. I was right - you are an over-dramatic fatty.

[jmsspratlin]

I like following your posts man, you're down right funny....Jamie

[DRTYFN]

Sorry, fatty, but all I did was enlarge the picture that YOU posted in this thread. You can stop now.

[Agriv8r]