Supposed to go in for service today...

[Adam in CO]

I called the dealer a week ago to schedule a service appointment. The service writer asked me if they could start it the next Monday, today. They are supposed to come get the truck today and complete a list of issues ranging from an oil change, to axle shaft vibrations, with a dozen little issues inbetween.

I had to leave 3 messages late last week, and call a fourth time today to figure out when they were coming. They said they would have to call me back.

Now this is the service department that I have had such great service from:

Letter to Dealer

Will keep everyone posted as to the outcome.

Adam P. Smith
Mortgage Pros, Inc.
303-407-2405 p
303-407-2414 f
aps101374@yahoo.com

[Adam in CO]

I called the dealer a week ago to schedule a service appointment. The service writer asked me if they could start it the next Monday, today. They are supposed to come get the truck today and complete a list of issues ranging from an oil change, to axle shaft vibrations, with a dozen little issues inbetween.

I had to leave 3 messages late last week, and call a fourth time today to figure out when they were coming. They said they would have to call me back.

Now this is the service department that I have had such great service from:

Letter to Dealer

Will keep everyone posted as to the outcome.

Adam P. Smith
Mortgage Pros, Inc.
303-407-2405 p
303-407-2414 f
aps101374@yahoo.com

[Adam in CO]

So, now they won't come pick it up. "Can you bring it down to us? We'll get you into a nice rental car." Well, I could have done that a week ago and had it fixed by now.

Am I the only one in the business world who understands that you have to under-promise and over-deliver, not the other way around?

Adam P. Smith
Mortgage Pros, Inc.
303-407-2405 p
303-407-2414 f
aps101374@yahoo.com

[Adam in CO]

I have done so, Alec. In fact, I went to Colorado Springs and could not get a loaner. I drove to Castle Rock, and no problem. I guess they're all the same.

Adam P. Smith
Mortgage Pros, Inc.
303-407-2405 p
303-407-2414 f
aps101374@yahoo.com

[BKLYNH2]

Adam-
I should only be as unfortunate as you. my (soon to be ex) Hummer service center is abominable. 3+ weeks to get an appointment. Latest appointment made for a Friday, then after a two hour check in process I am told that they can't see a Hummer on a Friday (mind you I never expected to get it back in one day), and I should come back Monday. So far it has been 8 days and counting since last I saw my H2. All I had was 15000 check up, reduced high end power(which I'll bet anyone a thousand dollars, they don't even bother with), and a leaking front differential. Oh and nobody even suggested a loaner car until they had for 5 days. as if I would drive back there to pick up a loaner.
Guess your service dept. is looking pretty good now.
Peter