anyone here with a lil pull at sewell or grapevine hummer?

[murf]

Originally Posted by aggiehummer...er

How is that bad business? To me it would seem to make more sense to give a loan car to someone who has spent money with you and has a relationship with you rather than have a loyal customer be forced to wait because you just gave out your last loan car to someone who didn't even buy the car from you.

***DISCLOSURE: I WORK FOR SEWELL BUT NOT IN THE SERVICE DEPARTMENT, PLEASE DO NOT INTERPRET THE ABOVE STATEMENT AS BEING AN OFFICIAL SEWELL POSITION, I'M JUST THE ACCESSORIES GUY, I DON'T MAKE THE RULES***

That is bad business because they just turned away a future potential customer, and now more than likely most people he comes into contact with. Best business is word of mouth, do something nice, people talk, do something not nice people talk.
If there are no loaners left, i'm sure the manager drives a demo of some sort, a good manager would loan that out

[DDWH]

Originally Posted by murf

That is bad business because they just turned away a future potential customer, and now more than likely most people he comes into contact with. Best business is word of mouth, do something nice, people talk, do something not nice people talk.
If there are no loaners left, i sure the manager drives a demo of some sort, a good manager would loan that out

[timgco]

I think a few have elaborated on my above statement. The service dept. will make or break a customer!!!!

[hummer74]

UPDATE:
i went down to grapevine hummer and gave them the list of warranty crap. some of the stuff i didnt even think they would cover, ie; chipping paint on the plastic inside door handle, they WILL cover. the trucks almost four years old and im the second owner. they treated me like i bought ten h2's from them. the only downside is, they said they cant cover the battery. they said that it's covered for 36 months. oh well, can't win em all. one interesting note though, i said that i wanted to replace it with an optima and they said it wont fit? i know some of you are runnin your rigs with them. anyway......bottom line, they're taking care of all the problems and gave me a new white loaded (save navi) H3. thanks again hummer grapevine!

[hummer74]

oh, and yes that was poor service from sewell. just because of this ordeal, im going to buy my next hummer from grapevine. i dont care that im 4 miles from sewell and 25 miles from grapevine.

[timgco]

Originally Posted by hummer74

oh, and yes that was poor service from sewell. just because of this ordeal, im going to buy my next hummer from grapevine. i dont care that im 4 miles from sewell and 25 miles from grapevine.

This is what I'm talking about. Sewell needs to step it up!

I have bought, sold, traded 5 of my 7 HUMMERS through AlSerra because Medved service let me down more than once. Alserra is 35 minutes past Medved. It's worth the drive not only for sales but more importantly the service.

So, it's bad for biz. for Sewell to not to give out loaners to bring in new customers. I'm sure there's a rental car company near by. That's what Alserra does. That's what both Medved stores do too.

I suppose they charge more for parts if you don't buy the vehicle from them also?