Dealership Experience

[GrimReaper]

I have already documented most of my trials here in Central Florida. Needless to say, my endeavor to order an H3 over the past month has been a most frustrating experience. I am now three weeks into my third attempt to buy an H3, but I have not yet received a straight answer from my salesman about my order. I'm paying cash. I've never found it harder to give away 38,000 hard earned dollars!

He has been very nice on the phone, but he is always busy, and so when I call to ask if I actually have a vehicle on order, I get short answers like "you golden bud", or "you in da chute", or "you all taken care of, everything is right here on my desk". I'm not sure exactly what any of that means, and he doesn't seem to have the time to elaborate. I keep trying to get him to take a deposit, and he always puts me off until early next week, and then when early next week comes, he tells me that he will take the deposit later in the week. I asked for an order number and he was going to have his inventory manager get back to me, but that never happened.

I have asked for some sort of printout of the order so that I could verify the config, but I have received nothing of the sort. I'm guessing that, for some reason, GM has not yet accepted the order (this was the case with the previous dealer). I faxed them a printout from the Hummer site with my configuration, but it seems that I will have to wait two+ months for delivery before I can verify that the order was placed in the manner that I requested. I am resigned to the fact that I will just have to let it go, and then one day out of the blue someone will call me and tell me that my slate blue, manual trans, lux, adv. pack has arrived. I just hope that it does not show up dressed in white, with chrome wheels, no sunroof, and and automatic trans!

[DarthKarl]

If you are in the Colorado/Wyoming area steer clear of Medved in Denver. They are unresponsive and are your stereotypical used-car salesmen. Hummers to them are just another car line they use to stick it to their customers. They stick everything they can (like pin striping) on all of their vehicles and then add tons of markups to the sticker price. The sales department are real losers.

On the other hand, White’s Mountain in Casper Wyoming, is a fantastic dealership. They are enthused about the Hummer line, knowledgeable, willing to work with you, and generally a real pleasure to deal with. A world of difference.

[H3Witch]

I have been dealing with Reeves in Tampa and so far they have been fantastic. My salesman is also the Sales Manager. He has been very prompt about answering questions and he called yesterday to say that my H3 was built last week and is going through the final stages (due in on 8/31), plus he gave me the order number and last digits of the VIN. I have bought way too many cars over the years and have had to deal with the good and bad dealerships...luckily the good have far out-weighed the others!

[Burnie]

Bought mine from Hummer of Bellevue - overall a very positive experience. Went in on June 23rd and placed an order with delivery expected in about five weeks.

Two hours later I received a call from the salesman - a customer had just cancelled on one that had everything I wanted except for the chrome package and tube steps.

I decided I could live without the chrome, and the salesman agreed to throw in the tube steps if I installed them myself. He told me I could pick it up the next day.

They weren't negotiating on the list price, but they gave me a fair price for my trade-in, and didn't pressure me on extended warranty or extras. Paid cash, so no financing issues.

Only glitch was at delivery - they forgot to include my $1000 deposit when they wrote up the deal. I was so excited that I didn't notice until the next day, and when I called the salesman he had already noticed their mistake and asked finance to issue a refund.

So far I've been very happy with my H3, and I wouldn't hesitate to recommend Bellevue Hummer.

[PARAGON]

LSU sux!!!!

Notice the wink smiley.

Welcome!

[MxHonda]

My salesman (an older Cadillac guy) called me on my cell phone @ 8pm on Saturday night because he found out I was there while the car carrier was unloading my H3 and he was not. He was as excited about my H3 arriving as I was! We talked for about 5 minutes about my experience.

When a salesperson shows alot of excitement about a product, that product will sell.

He called me today to tell me it would be ready tomorrow around 1pm because he had to send the new H3's back through detailing 2 times to get them just the way he wanted...

What he probably meant was that he had an earlier delivery and would not get to mine until 1pm, but his "detailing" approach made me belive that he really cared.

Perception is everything...