Rude Hummer Dealer

[RLT H2]

Hey - I thought that dealers made a bulk of their money from service - either paid by the owner, or paid by the factory...

Oh yeah - and I FINALLY have an appointment to go talk about MY HUMMER tomorrow evening!!!

[MAC]

I've always wondered about the auto dealerships and talked to my friends or family members who worked for or owned dealerships. Here you have the most expensive products most people will ever buy in their life (except a house), yet the sales tactics is generally on the level of bargain bazaar, street vendor or flee markets. Not only automobiles are expensive high ticket items, but they are highly sophisticated high-tech equipments(far more than computers), vital to the lives of the buyers and nation's economy, yet the quality of the operations just have not improved much in decades.

I read some of those "How to buy a car" books a few years ago, they plainly and correctly stated that all these sales tricks work, there is no incentive to change. Regrettable, even Starbuck has better service and attitude. It can be done.

The guy who sold me the Hummer was nice, knowledgeable and professional, knew all the answers and wanted to tell me more than I wanted to know. I called back 1-2 months after I had the Hummer, he was gone. Same thing with the guy who sold me the Mercedes or Jaguar. A high turnover trade. In many ways, the trade does not encourage nor want older and experienced salespeople. This is just a transit job on their way to something else.

[Grim_Smoker]

I would have just said "Well then I'm sure as hell glad I didn't buy my H2 here then" and walked out. Then drive through their showroom, literally.....in one end, over everything, out the other.

-Grim

2003 Sunset Metalic Orange H2 - Breathless Stage 2B, HID's, Gobi Rack & Ladder.

2003 Millenium Yellow Z06

[Allen]

I have had it with my Santa Clarita Hummer Dealership (Parkway Hummer). I went in to inquire about the AirForce One air intake system and I was informed that since I did not buy my H2 there, my business was not welcome. The sales rep told me this as well as the GM of the Hummer Dealership. Who do I inform at the corporate level?

[SOCAL XMER]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Allen:
I have had it with my Santa Clarita Hummer Dealership (Parkway Hummer). I went in to inquire about the AirForce One air intake system and I was informed that since I did not buy my H2 there, my business was not welcome. The sales rep told me this as well as the GM of the Hummer Dealership. Who do I inform at the corporate level? <HR></BLOCKQUOTE>
I've been in there being I live in Santa Clarita I thought they were a bit snobby, but damm that takes the cake!!
I hope they treat me better when it comes time to buy my H3.
I see alot of them on the lot and they don't seem to be selling alot of them, maybe if they changed there attitude they might sell more.

I want an H3!
XM satellite radio,killing AM and FM one sub at a time!

[NCHummerman]

BADRAP ...

My heart goes out to you .... keep up the faith.

I have posted this information below before. Hopefully, you have chronicled with dates, times, names, telephone numbers, etc. each and every conversation whether face-toface or in person with the dealer and/or Hummer/GM and you have each and every document, service order, invoice, etc. regarding your truck. You have to get a meeting with the owner of the dealer ---- if after the owner of the dealer will not work with you directly (not with an assistant or other person at the dealer) --- again, work with the owner, and be in a "realistic" manner, without emotion --- if this does not come to a satisfactory solution, then contact the people below:

The President of the Hummer Division of GM is:

Mr. Michael DiGiovanni, President
Hummer Division - General Motors
P.O.Box 33169
Detroit, Michigan 49232-5169

I know that he is very much interested in all of us and our concerns regarding our trucks and especially the quality of the truck and the customer service that we are receiving. He is the person who decides who gets and keeps a Hummer franchise ... FYI, at the present, the Hummer franchise is the most valuable auto franchise available today.

Regarding your dealer and their practices, try contacting:

Mrs. Wendy M. Orthman
Communications Coordinator
PR Division/Hummer GM
MC: 482-A32-B98
100 Renaissance Center
Detroit, Michigan 48265-1000

Wendy's concerns are the public and the perception of the vehicle by all. Not just the owners but the public .... and she is also very involved in dealer selection and relationships and those with their customer's.

Yesterday, I drove my H2 into the dealer with a list including the second broken radio, very bad rattle in the passenger side rear, trim pieces on the inside continually falling off, trim pieces on the outside also continually falling off ( been back 7 times for the outside trim), and I left it there until such time that they can fix everything.

Good luck, and again, keep strong and set your goals and stick to them.

Michael
---
Pewter Hummer H2
Northern California

www.zootsuitstore.com
------------------------------------

[TJ]

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR>Originally posted by Arizona Hummerboy:
Everytime there is a problem with the Hummer, he tells me he has so many complants on it and Hummer does not know how to fix it yet<HR></BLOCKQUOTE>
This is exactly when you get the "unable to reproduce" and/or "case is closed" on your service papers. I think it would be much better to say 'we don't know what the problem is, we don't know how to fix it yet, but we'll call you when we get it figured it out'...something like that would sit a lot better with me than "unable to reproduce" or "case is closed".

[Steve R]

Bad service huh? That blows!

I bought my H2 at Sherman Oaks but when I needed a tranny-transplant...Thousand Oaks had the part and could do the change-out faster. Sherman Oaks even told me to go there if they could do it faster....it was all about getting my H2 back on the road again!

Now get this: even though I didn't buy my H2 at T.O. Hummer.....it didn't take a brain surgeon for them to figure out that IF they take care of me...my next Hummer purchase may well be from them.

If you frequent that dealership and they make you happy....you'd likely buy your next Hummer from them. It is disgustingly short-sighted on their part to turn you away. That's like turning down a seed cause you can't see it could become a plant.

On top of that... "RLTH2" is right: they make lots of money on service: everytime they fix something GM sends them money.

Course...I shouldn't condemn them too badly: Parkway will be doing a Hummer Happening with our club down the line....so we'll take their free food, drinks and prize give-aways.....but we'd better not hear of this happening again!

[Allen]

Thank you all for your suggestions. I received a call tonight from Hummer corporate - Their customer relations manager. Besides getting a coupon ofr a free GM/Hummer oil change - which I will redeem in Sherman Oaks, CA, She said that the area zone manager would contact Linda Norris - GM of Parkway Motors, and inquire about this. She apologized 9 times. I know that corporate can not change an independant dealer - but at least they responded to my e-mail I sent Sunday night.

[NCHummerman]

This may be where you write:

The President of the Hummer Division of GM is:

Mr. Michael DiGiovanni, President
Hummer Division - General Motors
P.O.Box 33169
Detroit, Michigan 49232-5169

I know that he is very much interested in all of us and our concerns regarding our trucks and especially the customer service that we are receiving. He is the person who decides who gets a Hummer franchise ...

Regarding your dealer and their practices, try contacting:

Mrs. Wendy M. Orthman
Communications Coordinator
PR Division/Hummer GM
MC: 482-A32-B98
100 Renaissance Center
Detroit, Michigan 48265-1000

Wendy's concerns are the public .... and she is also very involved in dealer relationships and those with their customer's.

Good luck,

Michael
---
Pewter Hummer H2
Northern California

www.zootsuitstore.com
------------------------------------

[DennisAJC]

Glad you recieved some satisfaction Allen!

He ain't heavy.....
He's ma HUMMER baby!
03 NUDE Pewter Lux H2
03 Dressed Range Rover

[Arizona Hummerboy]

The problem with my Dealer Ship is the service adviser that I have to work with. Everytime there is a problem with the Hummer, he tells me he has so many complants on it and Hummer does not know how to fix it yet, SUCH Bull S--T from a dealer service center. I have bitch to the head people about my proble, and they dont give a Sh-t.
I am to the point were I just dont know what to do. For a 70,000 Hummer I shoud be treated better.