No H3 for me :-(

[Jerry in MI]

I have been lurking around for a while and I was hoping to make my first post soon with pictures of my new H3. But it hasn't worked out that way.

I ordered an H3 on the 3rd of January:

Shadow Green Metallic
Ebony/Light Cashmere
Adventure
5 speed
Sunroof
MP3 Radio w/Monsoon
Black Tube Steps
Brush Guard
Trailer Equip

The Dealer said 6 weeks, so I gave the dealer a $500 deposit to place the order. During the conversation the dealer said that they should know in about 3 weeks when it would ship.

So at the end of the 3rd week I call the dealer. Dealer said they haven't heard anything.
At the end of the 4th week I call the dealer. Dealer said they haven't heard anything.
At the end of the 5th week I call the dealer. Dealer said they haven't heard anything.
At the end of the 6th week I pay the dealer a visit. Dealer said they haven't heard anything.

I call the dealer at the beginning of the 7th week and ask for the order number so I can attempt to find out it's status. Dealer says ho does not have it right in front of him, he said he will call me back. He doesn't. I start to get that awful feeling that something is not right.

I call and leave 2 more messages during the week. Dealer does not return calls.

I call dealer today and leave message. Dealer returns my call to my surprise.

Dealer says, “well we looked into the order and it is not in the system anywhere. We don't know what happened to it. (and if that was not enough) And by the way we cannot order the 5 Speed with the Adventure package anymore......” WHAT!!

Needless to say I was upset......
I ask for my deposit back. Dealer said sure.

I picked up the deposit today at lunch. Dealer says sorry.

Whatever...... I am so ticked at this point I'm not sure what to do.

Sorry to vent on my first post.

[Jerry in MI]

I have been lurking around for a while and I was hoping to make my first post soon with pictures of my new H3. But it hasn't worked out that way.

I ordered an H3 on the 3rd of January:

Shadow Green Metallic
Ebony/Light Cashmere
Adventure
5 speed
Sunroof
MP3 Radio w/Monsoon
Black Tube Steps
Brush Guard
Trailer Equip

The Dealer said 6 weeks, so I gave the dealer a $500 deposit to place the order. During the conversation the dealer said that they should know in about 3 weeks when it would ship.

So at the end of the 3rd week I call the dealer. Dealer said they haven't heard anything.
At the end of the 4th week I call the dealer. Dealer said they haven't heard anything.
At the end of the 5th week I call the dealer. Dealer said they haven't heard anything.
At the end of the 6th week I pay the dealer a visit. Dealer said they haven't heard anything.

I call the dealer at the beginning of the 7th week and ask for the order number so I can attempt to find out it's status. Dealer says ho does not have it right in front of him, he said he will call me back. He doesn't. I start to get that awful feeling that something is not right.

I call and leave 2 more messages during the week. Dealer does not return calls.

I call dealer today and leave message. Dealer returns my call to my surprise.

Dealer says, “well we looked into the order and it is not in the system anywhere. We don't know what happened to it. (and if that was not enough) And by the way we cannot order the 5 Speed with the Adventure package anymore......” WHAT!!

Needless to say I was upset......
I ask for my deposit back. Dealer said sure.

I picked up the deposit today at lunch. Dealer says sorry.

Whatever...... I am so ticked at this point I'm not sure what to do.

Sorry to vent on my first post.

[Sewie]

Go to another dealer.

FWIW, most of us who didn't buy one right off the lot had to wait probably 6-8 wks. or more for the truck to come in.

[KenP]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Jerry in MI:
I have been lurking around for a while and I was hoping to make my first post soon with pictures of my new H3. But it hasn't worked out that way.

I ordered an H3 on the 3rd of January:

Shadow Green Metallic
Ebony/Light Cashmere
Adventure
5 speed
Sunroof
MP3 Radio w/Monsoon
Black Tube Steps
Brush Guard
Trailer Equip

The Dealer said 6 weeks, so I gave the dealer a $500 deposit to place the order. During the conversation the dealer said that they should know in about 3 weeks when it would ship.

So at the end of the 3rd week I call the dealer. Dealer said they haven't heard anything.
At the end of the 4th week I call the dealer. Dealer said they haven't heard anything.
At the end of the 5th week I call the dealer. Dealer said they haven't heard anything.
At the end of the 6th week I pay the dealer a visit. Dealer said they haven't heard anything.

I call the dealer at the beginning of the 7th week and ask for the order number so I can attempt to find out it's status. Dealer says ho does not have it right in front of him, he said he will call me back. He doesn't. I start to get that awful feeling that something is not right.

I call and leave 2 more messages during the week. Dealer does not return calls.

I call dealer today and leave message. Dealer returns my call to my surprise.

Dealer says, “well we looked into the order and it is not in the system anywhere. We don't know what happened to it. (and if that was not enough) And by the way we cannot order the 5 Speed with the Adventure package anymore......” WHAT!!

Needless to say I was upset......
I ask for my deposit back. Dealer said sure.

I picked up the deposit today at lunch. Dealer says sorry.

Whatever...... I am so ticked at this point I'm not sure what to do.

Sorry to vent on my first post. </div></BLOCKQUOTE>Contact HUMMER and find another dealer. The one you're dealing with deserves to be delt with by HUMMER.

[DRTYFN]

Post name & number of dealership and contact info. IBhavingfunwiththem

[RubHer Yellow Ducky]

YES !!!

PLEASE TELL US DEALER AND CITY...

RYD

[Ipedog]

x3 - Post dealer name and location.

I also agree with Ken. Contact Hummer and find another dealer. This will work out for you in the end. Good Luck!

[Pukematrixx]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Jerry in MI:
I have been lurking around for a while and I was hoping to make my first post soon with pictures of my new H3. But it hasn't worked out that way.

I ordered an H3 on the 3rd of January:

Shadow Green Metallic
Ebony/Light Cashmere
Adventure
5 speed
Sunroof
MP3 Radio w/Monsoon
Black Tube Steps
Brush Guard
Trailer Equip

The Dealer said 6 weeks, so I gave the dealer a $500 deposit to place the order. During the conversation the dealer said that they should know in about 3 weeks when it would ship.

So at the end of the 3rd week I call the dealer. Dealer said they haven't heard anything.
At the end of the 4th week I call the dealer. Dealer said they haven't heard anything.
At the end of the 5th week I call the dealer. Dealer said they haven't heard anything.
At the end of the 6th week I pay the dealer a visit. Dealer said they haven't heard anything.

I call the dealer at the beginning of the 7th week and ask for the order number so I can attempt to find out it's status. Dealer says ho does not have it right in front of him, he said he will call me back. He doesn't. I start to get that awful feeling that something is not right.

I call and leave 2 more messages during the week. Dealer does not return calls.

I call dealer today and leave message. Dealer returns my call to my surprise.

Dealer says, “well we looked into the order and it is not in the system anywhere. We don't know what happened to it. (and if that was not enough) And by the way we cannot order the 5 Speed with the Adventure package anymore......” WHAT!!

Needless to say I was upset......
I ask for my deposit back. Dealer said sure.

I picked up the deposit today at lunch. Dealer says sorry.

Whatever...... I am so ticked at this point I'm not sure what to do.

Sorry to vent on my first post. </div></BLOCKQUOTE>

Jerry-not sure where in MI you are, but I picked my rig up from Suburban in Troy and had zero problems. Let me know if that wasn't the place and I can set you up with my guy over there (who is now the head of Lamborghini). He'll hook it up for you.

[Vandakeg]

I am also interested to find out who the dealer was! I got mine from Harvey Hummer in Grand Rapids, and could not be happier w/ the service!

[HummerNewbie]

I feel your pain, waited 11 1/2 months for mine

Well, actually, I only had to wait 6 months for the one I ordered but cancelled that one and waited another 5 months to pick one up

Like everyone else said, contact Hummer about your experience then find another dealer.

[Bill1065]

I think the dealers have their own idea of what to stock, many of them being perhaps Cadillac or some other dealer. So they keep pushing automatics. I myself am guilty of settling for an automatic though I initially wanted a stick. As long as there are people like me settling for already stocked auto H3's there is no need for the dealer to change his strategy. I think generally we will always have to wait for a stick shift but of course there are some exceptions. Don't get me wrong; I still like the automatic, although my right hand keeps finding a place on the auto shifter. A stick would have been nice though.

[gc2488]

Jerry:

I had very similar problems with order status inconsistency
with one salesman at Jerry Seiner in South Jordan Utah
right when the H3 first came out. I canceled the order
and got a refund. Later, I found much better/thorough salesmen
(Matt and Lance) at the other Jerry Seiner dealer in Salt Lake.
So far so good (great). Maybe the first salesman was getting
bad info from his department, but that didn't excuse the
lack of callbacks and frustrating communication problems.

Getting the 6-digit order number and checking status with
Hummer directly is definitely the way to go;
It can expose lies. I was even given an incorrect shipment date
and details by the dealer, which conflicted with information
directly from the Hummer (800)732-5493 number.

Not sure if this will help or not but, I avoided a "dealer" completely by using a Auto Broker here in Denver.
They took care of everything- the financing, my trade, and finding my H3.

I talked to the broker on a Monday, he called by Wednesday with the H3's he found. I ended up going with an H3 from Sewell in Dallas and the only thing it had I didnt ask for (but I'm damn glad I got it anyway) was the brush guard.
I said to go ahead and get it purchased and shipped.

My truck was in Denver waiting for me less than 5 days later.
Just another option to look at.....

EDIT: here is the Broker I used: HM Brown

The dealer is useless. Hope you find a better dealer.

S.

[Big Red]

Check out my hummer, fully loaded H3, 35k with 2900 miles on it. Here's the AUTOTRADER AD

http://www.autotrader.com/fyc/vdp.jsp?car_id=197331208&...=y&lang=en&cardist=0

[PackerFever]

use that thar Internet Thingy to find the one you want and either make your dealer buy it from the other dealer or do like I did and go directly to the dealer who has your truck.

Internet.......................$30/Month
Plane ticket.....................$250.00
Gas meals hotel back home........$400.00
Having the Hummer you want.......Priceless.

[Jerry in MI]

Thanks for letting me vent everyone :-)

I am planning to look at another dealer in a nearby town, this weekend. I figured I would have to wait a while for the truck, I'm just upset at how I was jerked around by the dealer.

I'm in Fort Worth Texas on business, and will be for a few months longer, the dealer is the only Hummer dealer in Fort Worth, I will be letting the owner know what happened, but I doubt he will care. As he has more dealerships than most people have shirts.

I had payed a visit to Suburban Hummer in Troy when I was back home in Michigan over the Christmas holidays. They seemed on top of things, but I figured since I was going to be in Texas for a such a long time, I would wait and order it back in Texas, Big mistake!

This would have been a GMS order (dad works for GM), so it would be hard to beat the price using a broker.

I plan on calling Hummer tomorrow. Does anyone know a contact number where someone who actually cares at Hummer would answer?

Thanks again for the input.

Jerry

[oneworld]

Jerry dont feel so bad, I ordered mine in April of last year got it August 25th. I ordered it with lux/offraod, becuase I wanted the leather interior with the large tires and off road supsension, sunroof. The dealer ordered it wrong the first time and insisted that I couldnt get the large tires with the lux pac, and he also said that I had to get the chrome pac to get larger tires, which is absolutly wrong. Dealer was wrong twice, uninformed > I knew more then the dealer. It was so painful to keep calling and telling the dealer that what I wanted is available, they just wanted me to take one off the lot > but I waited and got what I wanted. Your dealer sounds like the same they just want to sell their inventory not take orders so they tell you things to make you think that you cant but you can. order what you want. Its worth it. I LOVE MINE Oh by the way they called me twice to tell me my truck was in, and it sucked going to the dealer only to find out that it was ordered wrong > and the dealer > after I would not take the one they slated for me > had the nerve to tell me that nobody gets lux with off road, only one or the other, like I was crazy. Worst car buying experience of my life but great truck > for me anyway.

[aggiehummer...er]

No option is currently on restraint, for the record. You can order everything with everything.

[oneworld]

Just be careful with the dealers, in NJ they are all full of Sh-t. When the H3 first came out the dealers in NJ were telling me they couldnt order certain options together, but they just want to sell what they order for inventory rather then put in a new order. This is true with many new models, but the H3 is past the new model mark. So just tell them what you want.