Rude Hummer Dealer

[Allen]

I have had it with my Santa Clarita Hummer Dealership (Parkway Hummer). I went in to inquire about the AirForce One air intake system and I was informed that since I did not buy my H2 there, my business was not welcome. The sales rep told me this as well as the GM of the Hummer Dealership. Who do I inform at the corporate level?

[Allen]

I have had it with my Santa Clarita Hummer Dealership (Parkway Hummer). I went in to inquire about the AirForce One air intake system and I was informed that since I did not buy my H2 there, my business was not welcome. The sales rep told me this as well as the GM of the Hummer Dealership. Who do I inform at the corporate level?

[Buckeye Hummer]

I would call the GM at Hummer directly. They are very strict on their dealers. I can't remember the guys name but if you call the Hummer line they will tell you who it is. Post a complaint and be sure to follow-up. I GUARANTEE the dealer will be calling you back.

Good Luck.

[Joe]

Dam! This amazes me. Why would anyone turn away business like that. Well, what comes around goes around.

Sorry your experience was so bad.

[Grim_Smoker]

I would have just said "Well then I'm sure as hell glad I didn't buy my H2 here then" and walked out. Then drive through their showroom, literally.....in one end, over everything, out the other.

-Grim

2003 Sunset Metalic Orange H2 - Breathless Stage 2B, HID's, Gobi Rack & Ladder.

2003 Millenium Yellow Z06

[RLT H2]

Hey - I thought that dealers made a bulk of their money from service - either paid by the owner, or paid by the factory...

Oh yeah - and I FINALLY have an appointment to go talk about MY HUMMER tomorrow evening!!!

[Hummer Man]

Find out the name & number of your "AREA ZONE MANAGER" go up or down from him depending on his response to your complaint. Put everything in writing ( certified return receipt ) you will get satisfaction! I promise you!!

[Hum2]

Allen:

I know a midwest "AREA ZONE MANAGER"...not your area, but he would certainly get your specifics to the right place. E-mail me off-line if you would like me to help.

Ric Hines

OMAHOG/IHOG
Hum2@cox.net

[Albie]

NOoooo way, Hey Allen come down to Sherman Oaks, they will take care of you.

[DRTYFN]

Too bad about the ******* dealer. Call GM directly and register your complaint. Try to get the names of the people involved. We, as Hummer owners, have enough problems with the misperception of our beloved H2s by certain parts of the population. We don't need snotty dealers to boot.
You could also call the dealership let the General Manager know how you were treated.
Or you could do what Grim suggested and drive through the joint. Then give them a HUGE lawnjob.

[DennisAJC]

GO COLUMBINE ON DEM SUMMA BITCHES!

Or post their e-mail on our site and we'll all respond!

He ain't heavy.....
He's ma HUMMER baby!
03 NUDE Pewter Lux H2
03 Dressed Range Rover

[DRTYFN]

Bright, Dennis. I'm not being sensitive, but what if some enviro-whacko sees this and tries to tell everyone H2 drivers are egging people to go out and massacre people. Do it quietly and use coded words. Like "I'm gonna Fedex that swell guy that cut me off a really nice bouquet".

[DennisAJC]

HAHAHA!

Point taken DRTYFN,

Log on to Green Peace or Enviro Beings, I assure you their solutions for us are quite colorful and to the point.

And by the way....lighten up Ghandi.

He ain't heavy.....
He's ma HUMMER baby!
03 NUDE Pewter Lux H2
03 Dressed Range Rover

[This message was edited by DennisAJC on 07-15-03 at 05:55 PM.]

[MAC]

I've always wondered about the auto dealerships and talked to my friends or family members who worked for or owned dealerships. Here you have the most expensive products most people will ever buy in their life (except a house), yet the sales tactics is generally on the level of bargain bazaar, street vendor or flee markets. Not only automobiles are expensive high ticket items, but they are highly sophisticated high-tech equipments(far more than computers), vital to the lives of the buyers and nation's economy, yet the quality of the operations just have not improved much in decades.

I read some of those "How to buy a car" books a few years ago, they plainly and correctly stated that all these sales tricks work, there is no incentive to change. Regrettable, even Starbuck has better service and attitude. It can be done.

The guy who sold me the Hummer was nice, knowledgeable and professional, knew all the answers and wanted to tell me more than I wanted to know. I called back 1-2 months after I had the Hummer, he was gone. Same thing with the guy who sold me the Mercedes or Jaguar. A high turnover trade. In many ways, the trade does not encourage nor want older and experienced salespeople. This is just a transit job on their way to something else.

[NCHummerman]

This may be where you write:

The President of the Hummer Division of GM is:

Mr. Michael DiGiovanni, President
Hummer Division - General Motors
P.O.Box 33169
Detroit, Michigan 49232-5169

I know that he is very much interested in all of us and our concerns regarding our trucks and especially the customer service that we are receiving. He is the person who decides who gets a Hummer franchise ...

Regarding your dealer and their practices, try contacting:

Mrs. Wendy M. Orthman
Communications Coordinator
PR Division/Hummer GM
MC: 482-A32-B98
100 Renaissance Center
Detroit, Michigan 48265-1000

Wendy's concerns are the public .... and she is also very involved in dealer relationships and those with their customer's.

Good luck,

Michael
---
Pewter Hummer H2
Northern California

www.zootsuitstore.com
------------------------------------

[Allen]

Thank you all for your suggestions. I received a call tonight from Hummer corporate - Their customer relations manager. Besides getting a coupon ofr a free GM/Hummer oil change - which I will redeem in Sherman Oaks, CA, She said that the area zone manager would contact Linda Norris - GM of Parkway Motors, and inquire about this. She apologized 9 times. I know that corporate can not change an independant dealer - but at least they responded to my e-mail I sent Sunday night.

[Allen]

DennisAJC - You all can e-mail them at Hummer@gm.com - Valery responded very nicely. I will also write to Mr. Michael DiGiovanni

[DennisAJC]

Glad you recieved some satisfaction Allen!

He ain't heavy.....
He's ma HUMMER baby!
03 NUDE Pewter Lux H2
03 Dressed Range Rover

[Steve R]

Bad service huh? That blows!

I bought my H2 at Sherman Oaks but when I needed a tranny-transplant...Thousand Oaks had the part and could do the change-out faster. Sherman Oaks even told me to go there if they could do it faster....it was all about getting my H2 back on the road again!

Now get this: even though I didn't buy my H2 at T.O. Hummer.....it didn't take a brain surgeon for them to figure out that IF they take care of me...my next Hummer purchase may well be from them.

If you frequent that dealership and they make you happy....you'd likely buy your next Hummer from them. It is disgustingly short-sighted on their part to turn you away. That's like turning down a seed cause you can't see it could become a plant.

On top of that... "RLTH2" is right: they make lots of money on service: everytime they fix something GM sends them money.

Course...I shouldn't condemn them too badly: Parkway will be doing a Hummer Happening with our club down the line....so we'll take their free food, drinks and prize give-aways.....but we'd better not hear of this happening again!

[Albie]

Steve when and where for the Hummer Happen?