Quadratec

[f5fstop]

I assume many of you have ordered from Quadratec over the years; especially if you have owned Jeeps. I sure have, but today, in a phone conversation, I talked with a real winner.
I ordered some KC slim lites and the lite locks last week. Today, I attempted to install them, so after I installed the brackets on the brush guard, I mounted a light, and bingo, the locks are designed for a larger bolt.
So, I call Quadratec customer assistance, and talked to Mr. Intelligent, a customer service rep.
He tells me they make no other size, and the locks are for the daylighter series only. I told him they make the locks for the slims, since I had them on my Jeep. He does some checking, asks if I still has the '03 Jeep, which I answered no. He asks what year Jeep, and I explained it was for a Hummer.
Lo and behold, his answer was, "these lights are designed for Jeeps, you should have called our truck center and ordered truck/Hummer lights."
I tried to explain lights are not vehicle specific, he did not believe me. I got so p**sed, I had to hang up.
A call back to a manager got everything straightened out, but I told him, if this is the type of people you are hiring, get a new HR rep.

[ckhagman]

To bad you don't live near them. It would be cool to pull into their parking lot in your truck.

I have never done it yet because I am usually in the area when I decide to go there but it would be interesting.

[evldave]

Originally Posted by f5fstop

I assume many of you have ordered from Quadratec over the years; especially if you have owned Jeeps. I sure have, but today, in a phone conversation, I talked with a real winner.
I ordered some KC slim lites and the lite locks last week. Today, I attempted to install them, so after I installed the brackets on the brush guard, I mounted a light, and bingo, the locks are designed for a larger bolt.
So, I call Quadratec customer assistance, and talked to Mr. Intelligent, a customer service rep.
He tells me they make no other size, and the locks are for the daylighter series only. I told him they make the locks for the slims, since I had them on my Jeep. He does some checking, asks if I still has the '03 Jeep, which I answered no. He asks what year Jeep, and I explained it was for a Hummer.
Lo and behold, his answer was, "these lights are designed for Jeeps, you should have called our truck center and ordered truck/Hummer lights."
I tried to explain lights are not vehicle specific, he did not believe me. I got so p**sed, I had to hang up.
A call back to a manager got everything straightened out, but I told him, if this is the type of people you are hiring, get a new HR rep.

You should have told him that since the Jeeps and Hummers have a 7 slot grill, and you were mounting it to the 'grill guard' it should have worked just fine. Would have been good for a laugh...

[CLAYDOG]

Originally Posted by evldave

You should have told him that since the Jeeps and Hummers have a 7 slot grill, and you were mounting it to the 'grill guard' it should have worked just fine. Would have been good for a laugh...

ROTFALMAO, you'd have blown a fuse in that poor suckers melon for sure.

[StarsnBars]

Sounds like Quadratec is outsourcing from Dumbville like other companys trying to save a buck. Ever tried using cust. support at Dell ? You talk to a script reading , barely understandable dude from India. NOW thats fun! Hey F5Fstop,,, sure like to see a pic or 2 of your rig with those lights..

[DDWH]

Originally Posted by evldave

You should have told him that since the Jeeps and Hummers have a 7 slot grill, and you were mounting it to the 'grill guard' it should have worked just fine. Would have been good for a laugh...

LMFAO!! thats a good one!

[f5fstop]

Originally Posted by StarsnBars

Sounds like Quadratec is outsourcing from Dumbville like other companys trying to save a buck. Ever tried using cust. support at Dell ? You talk to a script reading , barely understandable dude from India. NOW thats fun! Hey F5Fstop,,, sure like to see a pic or 2 of your rig with those lights..

I dealt with Dell once, and since then have used HPs, Compaqs or Toshiba.

I'll be getting some photos of the Hummer in the Moab area, first of July.