Hummer Service Input

[HUMTECH]

As A Hummer tech at A GM dealer I am always looking for ways to improve my hummer customers service requirements and minimize vehicle downtime. Looking for input from owners on their service experiences and how you think things could be improved.

[DennisAJC]

JUUUUST DOOO IT!

[CO Hummer]

Put an XBox in the waiting room.

[HummBob]

Where in Canada are you?

[intimidator]

it's like going to the dentist. nobody wants to go but you have no choice.

[Racer-X]

Originally posted by Alec W:
I had to stop going, they blamed all my issues on wheeling.

X2

Reminds of when my front dif exploded. They asked - Have you been going off-road? Fricken duh!

They are all to happy to sell you a warranty for a vehicle that is designed for off-road use but when you actually do it they don;t want to cover your parts.

[Fubar]

IMO: having dealt with 4 different Hummer dealerships in two different states I can honestly say that they are under staffed and apparently over worked. From a service writer stand point I can't stress enough how important it is one; to be available by phone, but more importantly the service writers need to keep the customers informed of what if anything is happening with the customers repairs.
From the mechanic side of the problem the dealerships need more mechanics. 3 of the 4 dealerships I've dealt with have had one GM Master Tech and a couple of grunt helpers. 2 of the dealerships have had one mechanic to 5 bays its no wonder repairs take forever.

You want to make your service center the best possible. Concentrate on customer service, getting the job done right the first time and in a timely manner, keep the customer informed at all times even at the expense of your pride.

As others have said in previous posts, going to the dealership for maintenance or because something is broke is like going to the dentist or doctor. No one wants to go but it’s a necessary evil that has to be dealt with.


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Originally posted by HUMTECH:
As A Hummer tech at A GM dealer I am always looking for ways to improve my hummer customers service requirements and minimize vehicle downtime. Looking for input from owners on their service experiences and how you think things could be improved.

[KenP]

It's the service provided in the back room by the hot little receptionist that makes me happy to wait for my truck.

[MovinH2]

Originally posted by CO Hummer:
Put an XBox in the waiting room.

That would be sweet. When I have the kids with me I could use one.

[OldHiker]

Originally posted by Racer-X:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Alec W:
I had to stop going, they blamed all my issues on wheeling.

X2

Reminds of when my front dif exploded. They asked - Have you been going off-road? Fricken duh!

They are all to happy to sell you a warranty for a vehicle that is designed for off-road use but when you actually do it they don;t want to cover your parts. </div></BLOCKQUOTE>

I cracked mine in 2 places, the front diff, on an outing to Paragon. KenP kept saying he smelled gear oil. Did not realize it was mine. Wheeled the rest of that day and all of the next, drove 130 miles home and then 60 miles to the dealer on Monday. Had it fixed (replaced) and back by Friday. No cost. No questions asked.

That's what owners want - no hassles during the warranty period.

[Racer-X]

Hiker, were you into your extended warranty? I had no issues with my standard warranty. Just when I went into GMPP.

I paid for it because I didn't want to wait for them to send a rep out. I got reimbursed fairly quickly but I think thats Because I typed my letter to them in CAPS.

[OldHiker]

Regular warranty. Not sure why you would be hassled.

[tomp]

How about a set of brakes that don't fail causing us to run into the back of other vehicles?

[tomp]

Yep, definitely have you re-thinking that one - when kiddos are involved. Let's just hope mine was a freak incident. However, the '06 have not been out for long and they may have changes something on them - who knows.

I am dying to find out the cause of this. I was told on Friday that GM would contact me within 24-48 hours, so maybe we'll hear something Mon./Tues..

[MarineHawk]

Originally posted by Alec W:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by tomp:
How about a set of brakes that don't fail causing us to run into the back of other vehicles?

Your deal with that kinda crossed my mind today when I was telling my daughter how much fun she will have on Lion’s Back in the near future And then add in my luck with globally famous videos </div></BLOCKQUOTE>

Does anyone knowo if this was just a fluke?

Am I correct that during a Lion's Back decent, in 4WL, and with the possibility of using the emergency break as well, you'd still be okay even if your brakes went out?

[MarineHawk]

Originally posted by Alec W:
... And then add in my luck with globally famous videos

Don't sell yourself short. I hear the tie rod video is watched widely in the Alpha Centauri system and beyond - thus, it is a "galactically famous video."

[HUMTECH]

Thanks for the feedback. Its good to hear the customers side of things which rarely makes it back to the techs in the shop. As for the brake failure have never heard of an incident like that looking forward to hearing what caused them to fail.