IMO: having dealt with 4 different Hummer dealerships in two different states I can honestly say that they are under staffed and apparently over worked. From a service writer stand point I can't stress enough how important it is one; to be available by phone, but more importantly the service writers need to keep the customers informed of what if anything is happening with the customers repairs.
From the mechanic side of the problem the dealerships need more mechanics. 3 of the 4 dealerships I've dealt with have had one GM Master Tech and a couple of grunt helpers. 2 of the dealerships have had one mechanic to 5 bays its no wonder repairs take forever.
You want to make your service center the best possible. Concentrate on customer service, getting the job done right the first time and in a timely manner, keep the customer informed at all times even at the expense of your pride.
As others have said in previous posts, going to the dealership for maintenance or because something is broke is like going to the dentist or doctor. No one wants to go but it’s a necessary evil that has to be dealt with.
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Originally posted by HUMTECH:
As A Hummer tech at A GM dealer I am always looking for ways to improve my hummer customers service requirements and minimize vehicle downtime. Looking for input from owners on their service experiences and how you think things could be improved.
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