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Originally Posted by HUMTECH
As A Hummer tech at A GM dealer I am always looking for ways to improve my hummer customers service requirements and minimize vehicle downtime. Looking for input from owners on their service experiences and how you think things could be improved.
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Getting some folks to stick around awhile would be a BIG improvement....new dealership here has had 4 GMs in a short period of time and only one was ever really committed to the job. My salesman was gone before I was due for my first H2 service.
Turnover in service is even worse! Having a few mechanics around with a brain or who know Hummers would also be a major plus. Another improvement would be to keep the noobie techs away from my truck....how they dropped mine in the lift I'll never know.
Also, if the dealership owned up to damage done to customers vehicles and took responsibility when they did wrong. Putting alot less miles (instead of going on a joyride) on my truck would also be a big help.
Not charging $100 for a $5 part would give the customers a bit more incentive for using dealership service for small things. Not waiting 4 hours for an oil change would also make a busy schedule more accomodating. Informing customers about what their warranty will cover would be helpful....I'm learning more about what is NOT covered though.
While I was under regular warranty the dealership was great, they have been a let-down most of the time since on extended, almost as if they don't care (as long as they keep selling H3's). Sure when that runs out I'll be lucky to get a return phone call.
