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Originally Posted by HUMTECH
A common problem is broken wires at the lock solenoid at the shifter assembly. Seen this more often than the shifter itself. Remove shifter handle and cupholder assembly pops out, its held in with clips, then inspect wiring at the connector on the right side of shifter assembly. If no broken wires are seen give them a firm tug as they could just be broken inside the insulation
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Had the problem a while back on my H2. It was a broken wire going to shift solenoid and dealer repaired under warranty. About a month later the problem returned right after the warranty had expired. Dealer found that connector to shift solenoid had come loose loose and not making good contact. The wires there don't have any slack and there is strain at the connector which causes breakage,
I have been told that a temporary solution to remove the key is to pry out the ring around the ignition switch and manually depress the ign lock solenoid and move the key to the OFF position. Haven't tried this, but it might get you going until you can have the problem repaired.