Hummer Hub.... poor customer service.

[OrangeCrush]

Just a warning to any that want to deal with Hummer Hub. I ordered a Defender Worx fuel trim ring from them March 23.

The trim ring came in and was wrong. Apparently an '06 SUT uses a different ring. Okay, no big deal, get me the right one or refund my money and I'll buy it somewhere else.

It is not April 15th and after leaving bunches of messages (they have an answering service answering calls) and a few emails, someone called me back and told me to ship it back on their dime. They gave me their FedEx number and said they would send me the correct item. (they had another supplier)

There was a major accident on the highway outside of my shop so instead of using FedEx, I paid for shipping at another shipper that was closer. No big deal, my time sitting in traffic was worth more than 12 bucks.

So now 3 weeks later, I have not heard back from anyone, no phone calls, no emails, nothing.

Just thought that if this is there standard customer service, you guys should know about it before ordering anything.

Mark

Hummer Hub

[OrangeCrush]

Just an update....

I sent the guy an email telling him what crappy service I was receiving and that I was going to post on our hummer forum.

Lo and behold, I got an profusely apologetic phone call from the guy saying he will refund my money.

At least he made it right.

Mark

[HummBob]

Let's hope you ACTUALLY see the MONEY???

[HummerHippy]

Yes, and a phone call doesnt make up for crappy service.
Thanks for the post.

[frenzy1]

thanks for the info

[OrangeCrush]

Still no paypal refund. I realize it's only a couple of days but a paypal refund is less than a 2 minute job. (and that's only if you hunt and peck like boss hoss)