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11-30-2005, 12:41 PM
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Hummer Veteran
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Join Date: May 2005
Location: Houston, TX
Posts: 114
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I took my truck in a few weeks ago for some service and they sure want to make sure you fill the gm survey out the right way. I have had two follow up calls to make sure I dont forget. So whats in it for them if you give them a high score on the survey?? Thanks
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11-30-2005, 12:41 PM
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Hummer Veteran
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Join Date: May 2005
Location: Houston, TX
Posts: 114
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I took my truck in a few weeks ago for some service and they sure want to make sure you fill the gm survey out the right way. I have had two follow up calls to make sure I dont forget. So whats in it for them if you give them a high score on the survey?? Thanks
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11-30-2005, 12:58 PM
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Banned
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Join Date: Jan 2003
Posts: 24,247
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GM takes the Hummer service seriously. Fill out the survey honestly and err on the side of the dealer. If you are indifferent about something give the dealer a high mark so that they may continue to strive for better service if they are so inclined.
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11-30-2005, 01:40 PM
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Hummer Veteran
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Join Date: Nov 2005
Posts: 70
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I agree that you should fill it out honestly.
I have never had any bad experiences w/ hummer dealers I've been to. They are always pleasure to deal with.
__________________
04 Pewter Lux
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11-30-2005, 02:00 PM
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Banned
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Join Date: Jan 2003
Posts: 24,247
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by PhilD:
<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by PARAGON:
If you are indifferent about something give the dealer a high mark so that they may continue to strive for better service if they are so inclined. </div></BLOCKQUOTE>Other way round If you are indifferent then they clearly did not compeletly satisfy you, in an automotive service sense that is If you give them high marks for indeifferent service, then they will not be aware that they need to improve.
You should see the one I'm about to send back! </div></BLOCKQUOTE>CLARIFICATION!!!! CLARIFICATION!!!!!
I was meaning if there was an item that really didn't pertain to you or you don't have a strong opinion about, go ahead and give them the high marks. It does help them to do so if your overall experience was a good one. If the service department tends to suck, as aformentioned , go the opposite way.
Does that make any better sense?
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11-30-2005, 02:20 PM
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Hummer Veteran
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Join Date: May 2005
Location: Houston, TX
Posts: 114
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Cool...thanks guys
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11-30-2005, 02:22 PM
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Hummer Messiah
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Join Date: Apr 2003
Location: Virginia Beach
Posts: 37,474
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I'd give the dealer a chance to correct anything that may have been a disappointment to me. Most take those surveys very seriously.
__________________
"My reading of history convinces me that most bad government results from too much government."---Thomas Jefferson
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11-30-2005, 03:05 PM
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Hummer Authority
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Join Date: Oct 2004
Location: In da Chi! I am not only the originator of the H.O.A.B. club. I am also a member
Posts: 1,309
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.40?????
40 0z
or
.40 cal
I 'm not put any of them down !
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11-30-2005, 03:20 PM
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Banned
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Join Date: Jan 2003
Posts: 24,247
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11-30-2005, 03:21 PM
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Banned
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Join Date: Jan 2003
Posts: 24,247
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Mr. I - Man:
.40?????
40 0z
or
.40 cal
I 'm not put any of them down ! </div></BLOCKQUOTE>cal
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11-30-2005, 03:27 PM
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Hummer Veteran
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Join Date: Oct 2003
Location: Bonita Springs, Florida
Posts: 33
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When I filled mine out, on the next visit to my dealer they had a copy of my survey and they were mad. I thought that is was not very professional of GM to send the survey back to the dealer. I just throw them away now.
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11-30-2005, 04:39 PM
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Join Date: May 2005
Location: Kraplakistan
Posts: 221
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My friend owns a Chevy dealership. The survey is the way the service department gets a bonus. If you fill out everything perfect they get an extra check that week. And YES they get the survey back so if your name is attached to it they will see it and the comments.
GM pays the bill so even my buddy makes me fill it out as his dealership gets money for having an outstanding service record.
I take my Cadillac there because our Cadillac service department sucks balls. And he gives me a discount!
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11-30-2005, 04:48 PM
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Hummer Guru
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Join Date: Jul 2005
Posts: 4,123
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When I bought mine everybody I dealt with, from sales to service to customer care to finance, were all hawking the survey. I got about 4-5 phonecalls too. They were more concerned with me giving them a good rating than actually doing what it takes to earn the good rating.
I put that in the comments when I filled out the survey. Then last night, the service guy brought up the damn survey again!
__________________
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11-30-2005, 05:16 PM
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Banned
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Join Date: Jan 2003
Posts: 24,247
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<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Sewie:
When I bought mine everybody I dealt with, from sales to service to customer care to finance, were all hawking the survey. I got about 4-5 phonecalls too. They were more concerned with me giving them a good rating than actually doing what it takes to earn the good rating.
I put that in the comments when I filled out the survey. Then last night, the service guy brought up the damn survey again! </div></BLOCKQUOTE>Hey Sewie, you filled out that survey yet?
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12-01-2005, 08:29 PM
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Hummer Expert
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Join Date: Sep 2005
Location: "Live Free or Die"
Posts: 657
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Yeah when I bought My H2 the salesman asked me to fill out the survey and that it was vety inportant to him that he gets all "completely satisfied" marks. I give him credit though, he did go on to say that he would appreciate high marks and that If I wasn't able to give him high marks to call him and give him the chance to correct whatever it was I wasn't happy with.
__________________
2006 H2 SUT Fusion Orange LE
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