Loaner question: What does the dealer normally give you?

[H-Too]

Dropped off the 2003 H2 I bought (private party) at the original dealer where it was bought for service.

They gave me a Buick Lesabre through the Enterprise on scene.

Is this normal?

It's an H2/Cadillac dealer. Kind of expected more because it's under warranty. Am I being a picky bitch? Or is that lame?

What do you usually get for a loaner?

[KenP]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Dan:
Actually, the wife drove the SUT for the first time a few weeks ago. She liked it but says its not her thing. I have her trained well. </div></BLOCKQUOTE>You're a lucky man.

[usetosellhummer]

The dealer is under no rule to provide a loaner. If you get something for free be happy. And if you didn't buy it from us you didn't get one. And most Buicks smell like ben-gay, it comes taht way from the factory

[alldunn]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Dan:
The SUT is going in this afternoon for a handfulf of warranty items. I asked the service guy for a loaner and he said he'd reserve me a Tahoe or Trailblazer. That's fine with me.

Next he says "GM will only pay for 3 days of the loaner, after that you have to pay." Does that sound right to you guys? I suspect the SUT will be there for a few days & don't want to pay for the rental if I don't have to.

BTW, I didn't buy it from them. </div></BLOCKQUOTE>

I would think that if it is under warranty, then they shouldn't charge you for a loaner, regardless. If they tried to charge me for a loaner after 3 days, I would tell them where to stick their loaner .

[ROX]

I can't believe you said that! "Smelled like an old lady?" LOL!!!
They used to give me a Suburban or pickup, then they gave me a sh---ty Cadillac, last time it was a Trail Blazer only after I refused to drive a Grand Prix. Loaners must get smaller over time.
Two weeks ago, instead of getting an old lady loaner, I tried out a 2002 Mercedes G55 AMG. Went and got the hubby for lunch!

[Battlebugs]

I had a Deville for over a week, when the dealer said my H2 was ready one morning I told them it was inconvenient for me to get up there until the following day (hour drive) – they said no problem. Heck, I didn’t even buy the truck there, guess some dealers are just tighter than others.

[ATRH2]

I always get a Trailblazer

[devilsfan]

Hummertech - it depends on the dealer. We bought both our trucks new from the same dealer. If I take the H2 in, I get Enterprise. If my husband takes his Escalade in, he gets an identical Escalade as a loaner. The dealer has made it clear that they have no future plans to offer H2s as loaners.

As far as loaners from Enterprise, you CAN call ahead and request an SUV. I usually do so when I make an appointment with the dealer - just tell them you'll need a loaner and want an SUV. I've had an Envoy and a Trailblazer before. Not an H2, but it's better than a Buick.

Stacy

[4churchill]

I've had everything from a Trail Blazer to a Caddy CTS. I know the dealer I'm at now doesn't really offer loaners except for a warranty job over a couple of days.

[DRTYFN]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Spike:
The only thing I get from my local dealer is a ride home. They have never given me a loaner. </div></BLOCKQUOTE>

Call GM customer service and let them know about that. I'm sure things will change pretty quick.
The dealer is supposed to give you another GM vehicle of comparable size and value as a loaner. Don't let them stiff you or put you in some crappy little econo-box coffin.

[h2co-pilot]

Dan, did you get your truck back? More importantly, did you plant the dairy?

[ckhagman]

I dropped off my H1 today for service and tried to get an escalade. Turns out 1 was going out and the other one was reserved for someone who requested it. My next choice was a Deville and said No Thanks. I got a Silverado. Thank god I think I would have park the Deville in the street and left it there until my truck was done. The silverdo is a much more comfortable vehicle.

[rvs9]

My local dealer lets me drive a H1

[KenP]

Dan, now the opener is going to stink up your truck. Take a zip-lock.

[LasVegas]

Don't know. Never had to take my '03 in for service. Knock/knock/knock/knock on wood!

[Yetti]

the H2 dealer In Grand Blac doesn't give loaners.
the caddy dealer I bought my Gmc Truck from did, and so did the one Ann Arbor that wrecked my GMC truck...they had it 30 days(ripped a hole in the box side hitting the building 10 days in). I took it in for the trans, but it wasn't right, so it went from there to the selling dealer for another 11 days. I had two loaners for a total of 31 days...free. and yes the selling dealer fixed the truck.

[RAM H2 RYDER]

I just brought back a Deville that I had for six days. I'm so glad to be back in the H2. The deville is alright but the Hummer is like nothing else.

[Hummertech]

H-TOO. Just wanted to point something out. One of the perks of buying a vehicle new is
loaner cars. Many dealerships don't give out loaner cars except to those who bought it new from them. That may be why you were dissapointed with your car. Just something for everybody to keep in mind though, loaner cars are a huge expense for service departments, and if they become better with time, you're just going to be paying for them on the other end, if you know what I mean.

[Dan]

The SUT is going in this afternoon for a handfulf of warranty items. I asked the service guy for a loaner and he said he'd reserve me a Tahoe or Trailblazer. That's fine with me.

Next he says "GM will only pay for 3 days of the loaner, after that you have to pay." Does that sound right to you guys? I suspect the SUT will be there for a few days & don't want to pay for the rental if I don't have to.

BTW, I didn't buy it from them.

[Boar-Ral]

<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by Dan:
Update -

What would you all do? They better fix my truck FAST.... </div></BLOCKQUOTE>
You could speak to your service department and/or rental company directly and explain the situation to them and see if they have any other vehicles available now. When I took my vehicle in for warranty work several months ago, I got a PT Cruiser, which I think wins the award for the worst rental vehicle I was ever given. I called the rental company the next day, and they had a Grand Prix available, which was like night and day compared to the PT Cruiser.