I did something about the crappy customer service at my local dealer....

[KenP]

True story:

I started selling cars when I was 19. It was a Hyundai dealership in '86, their first year I think. I would pick overage units to sell because they had the best spiffs and I liked the money.

One day I had the chance to "modify" a vehicle for the showroom. I picked an overage 4 door automatic sedan with a/c and roof. I had them add pin stripes and PLASTIC CHROME hub caps. It could be yours for about $8500.

I would show that vehicle, or other overage units to every customer no matter what they wanted. Finally, I was showing a family the showroom model and the wife asked, "Is dem steel wheels?"

"Well ma'am, yes they are..." I could see my manager just about fall out of his chair. I sold the vehicle to that family and they were happy as can be.

I later had to explain to my manager that I did not lie. The WHEELS are steel. The hubcaps were plastic.

Not all salesmen lie.