I need help, please! PIOGM1V2

[hinten]

I called Tech Support from Soundgate directly today. They told me: Don't bother trying to connect an RCA plug into the PIOGM1V2 with an XM or CD changer, it WON'T work! You can only connect one RCA device or one or two Pioneer devices, that's it.

They also told me that it is a USER ERROR that my XM by itself did not show up on my radio. They will not take the PIOGM1V2 back because it is not broken (they determined this over teh radio). All I would have to do is the magic combination of resets, turning devices on and off in the right sequence and kill a chicken for good measure.

All of this after futzing around with this thing for more than a week now and a professional installer spending a day with the unit.

Nice customer service SOUNDGATE, make sure you call me when you want to sell me something else in the future.